What users are saying about
56 Ratings
5 Ratings
56 Ratings
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Score 7.8 out of 100
5 Ratings
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Score 6.5 out of 100

Feature Set Ratings

    Reporting & Analytics

    3CX

    Feature Set Not Supported
    N/A
    10.0

    Livestorm

    100%
    Livestorm ranks higher in 2/2 features

    Dashboards

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Data exportability

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Performance & Compatibility of Online Events Software

    3CX

    Feature Set Not Supported
    N/A
    9.5

    Livestorm

    95%
    Livestorm ranks higher in 2/2 features

    High quality audio

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Mobile support

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Online Meetings / Events

    3CX

    Feature Set Not Supported
    N/A
    9.4

    Livestorm

    94%
    Livestorm ranks higher in 4/4 features

    Calendar integration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.5
    75%
    3 Ratings

    Slideshows

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Event registration

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Online Events Collaboration

    3CX

    Feature Set Not Supported
    N/A
    10.0

    Livestorm

    100%
    Livestorm ranks higher in 2/2 features

    Audience polling

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Q&A

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Online Events Security

    3CX

    Feature Set Not Supported
    N/A
    10.0

    Livestorm

    100%
    Livestorm ranks higher in 2/2 features

    Participant roles & permissions

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Online Events Marketing

    3CX

    Feature Set Not Supported
    N/A
    10.0

    Livestorm

    100%
    Livestorm ranks higher in 2/2 features

    Branding options

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Integration to Marketing Automation

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Attribute Ratings

    • Livestorm is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    9.5

    Livestorm

    95%
    3 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    9.0

    Livestorm

    90%
    2 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    10.0

    Livestorm

    100%
    2 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Livestorm

    Livestorm is well suited to use when you need to reach a group of more than ten people. It wouldn't be a good solution if you wanted interaction from the audience in more than the form of chat.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Livestorm

    • Very intuitive to use and easy to customize.
    • Excellent customer service.
    • Lots of good data for analytics.
    • Participants do not need to download anything.
    • Feedback and recommendations are acted on.
    • Easy to logistical information on registrants and attendees.
    • Supports integrations.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Livestorm

    • It would be helpful to have higher quality replays
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Livestorm

    Starting Price

    $0 A free plan to discover Livestorm. All features included, such as unlimited webinars and instant meetings. Up to 20 minutes per webinar and up to 10 registrants per webinar.

    Editions & Modules

    Livestorm editions and modules pricing
    EditionModules
    Webinar Basic$0.001
    Webinar Premium$99.002
    Meet Basic$0.003
    Meet Premium$31.004
    EnterpriseContact sales5

    Footnotes

    1. A free plan to discover Livestorm. All features included, such as unlimited webinars and instant meetings. Up to 20 minutes per webinar and up to 10 registrants per webinar.
    2. A premium experience with removed limitations to get the full benefits of Livestorm for up to 100 seats. + $99 to add 250 seats, + $209 to add 1,000 seats.
    3. Limited Instant and Scheduled Meetings for up to four participants
    4. Full features for Instant and Scheduled Meetings.
    5. An enterprise-grade experience with premium service.

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    3CX

    No answers on this topic

    Livestorm

    Making sure the permission settings for your camera, microphone or browser can sometimes be tricky. If we have a guest, we always have to double-check these. It's also not super intuitive that you need to "Get on Stage" from the webinar page.
    Read full review

    Support Rating

    3CX

    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Read full review

    Livestorm

    The customer service representatives are extremely attentive. They do an excellent job of trying to understand the scope of the issue and follow it through until it has been resolved. When I have provided them with recommendations for improvement they have taken them to heart and many times implemented them. I trust that if I ever have a problem they will be there to help
    Read full review

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Read full review

    Livestorm

    No answers on this topic

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Read full review

    Livestorm

    • It's been great! It's the very bottom of the funnel for us so it helps accelerate leads and create opportunities.
    Read full review

    Screenshots

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