What users are saying about
56 Ratings
115 Ratings
56 Ratings
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Score 7.8 out of 100
115 Ratings
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Score 7.6 out of 100

Feature Set Ratings

    Cloud PBX

    3CX

    Feature Set Not Supported
    N/A
    8.2

    MiCloud Connect

    82%
    MiCloud Connect ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    7.5
    75%
    15 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.3
    83%
    15 Ratings

    User templates

    N/A
    0 Ratings
    8.0
    80%
    16 Ratings

    Call reports

    N/A
    0 Ratings
    8.7
    87%
    21 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.3
    83%
    27 Ratings

    Call Management

    3CX

    Feature Set Not Supported
    N/A
    8.6

    MiCloud Connect

    86%
    MiCloud Connect ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.0
    90%
    24 Ratings

    Call recording

    N/A
    0 Ratings
    8.3
    83%
    23 Ratings

    Call park

    N/A
    0 Ratings
    8.7
    87%
    26 Ratings

    Call screening

    N/A
    0 Ratings
    8.7
    87%
    22 Ratings

    Message alerts

    N/A
    0 Ratings
    8.3
    83%
    23 Ratings

    VoIP system collaboration

    3CX

    Feature Set Not Supported
    N/A
    7.7

    MiCloud Connect

    77%
    MiCloud Connect ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    7.9
    79%
    8 Ratings

    Audio conferencing

    N/A
    0 Ratings
    9.0
    90%
    23 Ratings

    Video screen sharing

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Instant messaging

    N/A
    0 Ratings
    6.7
    67%
    5 Ratings

    Mobile apps

    3CX

    Feature Set Not Supported
    N/A
    6.2

    MiCloud Connect

    62%
    MiCloud Connect ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.0
    80%
    14 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    4.5
    45%
    12 Ratings

    Attribute Ratings

    • 3CX is rated higher in 1 area: Support Rating
    • MiCloud Connect is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    7.6

    MiCloud Connect

    76%
    63 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    8.6

    MiCloud Connect

    86%
    42 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    8.0

    MiCloud Connect

    80%
    21 Ratings

    Availability

    3CX

    N/A
    0 Ratings
    10.0

    MiCloud Connect

    100%
    54 Ratings

    Performance

    3CX

    N/A
    0 Ratings
    5.1

    MiCloud Connect

    51%
    18 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    3.5

    MiCloud Connect

    35%
    32 Ratings

    In-Person Training

    3CX

    N/A
    0 Ratings
    6.0

    MiCloud Connect

    60%
    3 Ratings

    Online Training

    3CX

    N/A
    0 Ratings
    2.0

    MiCloud Connect

    20%
    12 Ratings

    Implementation Rating

    3CX

    N/A
    0 Ratings
    9.6

    MiCloud Connect

    96%
    61 Ratings

    Configurability

    3CX

    N/A
    0 Ratings
    6.4

    MiCloud Connect

    64%
    3 Ratings

    Ease of integration

    3CX

    N/A
    0 Ratings
    9.1

    MiCloud Connect

    91%
    1 Rating

    Product Scalability

    3CX

    N/A
    0 Ratings
    7.6

    MiCloud Connect

    76%
    5 Ratings

    Vendor post-sale

    3CX

    N/A
    0 Ratings
    9.1

    MiCloud Connect

    91%
    1 Rating

    Vendor pre-sale

    3CX

    N/A
    0 Ratings
    9.1

    MiCloud Connect

    91%
    1 Rating

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Mitel Networks Corporation

    Mitel is excellent at allowing me as a user to setup up custom call routing in response to rapidly changing work flows. If I need to work from home for a period due to medical or other reasons, logging into Mitel and setting my office phone to ring through to my home or cell is quick and simple. Changing back is just as quick.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Mitel Networks Corporation

    • The system up-time has been 100% over 3 years.
    • With separate systems and two locations we used to have to fake the system into 4 digit dialing by forwarding all remote extensions to DIDs. Now with Shortel extended to the remote location we have true 4 digit dialing.
    • The Shortel desktop application makes managing calls and call routing a breeze for even our most novice users.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Mitel Networks Corporation

    • There are persistent problems with the app's functionality on mobile devices.
    • At times, the web conferencing service may have delays. It appears to be less stable than competing approaches.
    • Using a headset instead of the microphone and speakers integrated into a desktop computer slows down the softphone's performance.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    MiCloud Connect

    Starting Price

    $2,099 per user/per month

    Editions & Modules

    MiCloud Connect editions and modules pricing
    EditionModules
    Essentials20.991
    Premier26.592
    Elite38.493

    Footnotes

    1. per user/per month
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    3CX

    No answers on this topic

    Mitel Networks Corporation

    Although the price is higher than some of the other Hosted systems out there, the value is definitely worth a renewal. Everything is relative: there are some companies out there who need phones, but don't necessarily care how they work, the functionality/features available/durability etc., they just care that they have phones that make and receive calls. There are other companies that are completely reliant on phones and certain functionality that is provided by the system. There are even some companies who are straight up dependent on the phone system and are losing tons of money anytime they are down, ShoreTel is the perfect fit for theSMB client who sees value in a solid,robust, reliable and high functioning phone system
    Read full review

    Usability

    3CX

    No answers on this topic

    Mitel Networks Corporation

    I have not used a wide array of communication software, but this far ShoreTel/MiCloud has been the simplest and easiest to get into. My work employs several temps at certain points throughout the year, and they use this piece of software frequently, and new hires seem to have little to no issue using this software. Additionally, this is our primary telephone communication infrastructure, and I have yet to encounter any issues when signed in and regularly using it handling external calls to our department.
    Read full review

    Reliability and Availability

    3CX

    No answers on this topic

    Mitel Networks Corporation

    The system has gone down on us MULTIPLE times. We asked them to move us to a different cluster. Shoretel declined. Basically we had problems or outages every month of the year from June 2012 to date. Our old phone system was just that: OLD, no bells or whistles. But it was up every day and I never had to think about it much until it was time for an upgrade. That's how I want Shoretel to be. I want it so reliable that I never have to think about it.
    Read full review

    Performance

    3CX

    No answers on this topic

    Mitel Networks Corporation

    Even though the system uses a lower bandwidth connection we have experienced a higher call quality than our previous system which required a T1 line and back up broadband connection.
    Read full review

    Support Rating

    3CX

    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Read full review

    Mitel Networks Corporation

    ShoreTel Sky's support is amazing. The only reason why I didn't give it a 10 is that we still need to contact them for stuff that we should be able to do, for ourselves, within the management portal. I know their portal is being worked on, so hopefully they will get the "little things" included for self-management.
    Read full review

    In-Person Training

    3CX

    No answers on this topic

    Mitel Networks Corporation

    I attended the first ShoreTel installer class in Austin,TX. It was a week of intensive study with a live lab and having hands on experience made the class worthwhile. I have taken all of the sales courses and remaining technical courses either online or self study to keep costs down. I send my techs to the first installer course in Austin as I feel it gives them a solid foundation and most of teh other courses they have taken have been online.
    Read full review

    Online Training

    3CX

    No answers on this topic

    Mitel Networks Corporation

    The training identified some things M5 (ShoreTel's cloud division) could provide, however it was only using it every day and asking the Shoretel support several questions that I got the hang of it. The training was able to highlight functions but I did not learn how to use the phone from the training.
    Read full review

    Implementation Rating

    3CX

    No answers on this topic

    Mitel Networks Corporation

    Each of our locations has a dedicated ShoreTel router and managed QoS. With full management, it provides us a breath of space and bandwidth to use our resources in other means. Strongly consider the managed solution as you have to maintain more technical issues when hosting with your ISP. You have to make sure your ISP can provide you the best service for voice and data. Plug and 'hope' doesn't work with just routing your phones over any Internet connection....especially when your handsets run int he 100's
    Read full review

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Read full review

    Mitel Networks Corporation

    Aptela. I chose M5 (ShoreTelSky) because their platform puts call quality first. Their system also uses Cisco endpoints, which are very compatible with the rest of my Cisco network. I also liked the fact that ShoreTelSky uses the internet only as a backup for transport; I use MPLS as my primary connectivity.
    Read full review

    Scalability

    3CX

    No answers on this topic

    Mitel Networks Corporation

    I believe that ShoreTel can be used by a minimum company size of about 25 to almost any size of a company and this can be achieved while the company grows, hence makes it pretty scalable when required. For companies which are smaller in size i.e. smaller than 25, I am not sure how useful it would be, it may be depending upon the type of business
    Read full review

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Read full review

    Mitel Networks Corporation

    • At my branch alone, we are saving over $500 a month using Shoretel Sky versus the phone company we were using before them.
    • Shoretel Sky has increased customer service by allowing our employees to easily transfer a call to the proper department or branch no matter where they are located instead of giving the caller a phone number to call.
    • Most of our locations did not have caller ID before Shoretel Sky. That feature has increased employee efficiency because when they know who is calling before they answer allows them to professionally greet their caller and have their info up on their computer as they answer.
    Read full review

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