3CX Phone System vs MiContact Center

• Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
• Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
• Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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• RealTime monitors of employees and queues.
• Reporting with CCMWeb and using Auditor.
• Data mining for ACD.

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• The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
• There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.

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• Software flaws.
• Cannot export from the YourSite Explorer,
• Softphone issues.

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• 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
• As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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