What users are saying about
49 Ratings
1 Rating
49 Ratings
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Score 7.4 out of 100
1 Rating
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Score 8 out of 100

Feature Set Ratings

    Contact Center Software

    3CX

    Feature Set Not Supported
    N/A
    9.2

    Nectar Desk

    92%
    Nectar Desk ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Validate callers

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Outbound response

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call forwarding

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Click-to-call (CTC)

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Predictive dialing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Interactive voice response

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    REST APIs

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call scripts

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multichannel integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    CRM software integration

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Workforce Optimization (WFO)

    3CX

    Feature Set Not Supported
    N/A
    8.6

    Nectar Desk

    86%
    Nectar Desk ranks higher in 8/8 features

    Inbound call routing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Omnichannel inbound routing

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Recording

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Quality management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Historical reporting

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Live reporting

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customer interaction analytics

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • Nectar Desk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.5

    3CX

    65%
    12 Ratings
    8.0

    Nectar Desk

    80%
    1 Rating

    Support Rating

    5.4

    3CX

    54%
    4 Ratings

    Nectar Desk

    N/A
    0 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Anonymous | TrustRadius Reviewer

    Nectar Desk

    I would recommend Nectar Desk if you are going to launch it across an entire organization. By launching for only one department, it has been extremely difficult to not have the connectivity we want across the entire company.
    Anonymous | TrustRadius Reviewer

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Anonymous | TrustRadius Reviewer

    Nectar Desk

    • Customizing Multiple Ring Groups: Allows for different call routing options depending on what phone number is dialed by a caller
    • Agent Login Tracking & Analytics: I can see minute by minute details of my team's login status and better understand how they're using their time
    • IVR Set Up: I can set up and edit/change IVR settings with the click of a few buttons, it's super easy!
    • Call History Tracking: I can easily filter and view all calls for the day to see what was inbound vs outbound, how many calls were handled by each agent, how many calls were missed, how many were outside of business hours, what the dispositions for each call were, and MORE. The Call History analytics are GREAT.
    Anonymous | TrustRadius Reviewer

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Daniel Merkl | TrustRadius Reviewer

    Nectar Desk

    • When a caller becomes assigned to an agent, SMS notifications are only sent to that agent. This is difficult for our call center manager to monitor if the team is handling all SMS replies efficiently and effectively.
    • Because Nectar Desk is a chrome-based calling software, we are limited in accessing the platform. Due to the ongoing pandemic, this presented a challenge in making sure that all agents' at-home computers were capable of running the software.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    3CX

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $0

    3CX Editions & Modules

    Edition
    StandardFree
    Pro1.082
    Enterprise1.312
    1. none
    2. per user/per month
    Additional Pricing Details
    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Nectar Desk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Nectar Desk Editions & Modules

    Additional Pricing Details

    Support Rating

    3CX

    3CX 5.4
    Based on 4 answers
    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Laura Steinbrink | TrustRadius Reviewer

    Nectar Desk

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Anonymous | TrustRadius Reviewer

    Nectar Desk

    No answers on this topic

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Artur Bittencourt | TrustRadius Reviewer

    Nectar Desk

    • As the marketing agency that implemented this software for a client, we have 100% insight into call performance. Our client previously throughout random numbers, was always guessing on his team's performance, and now we have actual insight into how the intake team is truly performing—we know 100% of the inbound calls they make, how many outbound calls are made in a day, and how much time is spent 'idle'. This has allowed our client to hire the appropriate number of call center staff based on actual data and has allowed us to shift our marketing budget to focus on driving the right callers.
    Anonymous | TrustRadius Reviewer

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