What users are saying about
56 Ratings
5 Ratings
56 Ratings
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Score 7.8 out of 100
5 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Cloud PBX

    3CX

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 5/5 features

    Hosted PBX

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    User templates

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call reports

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Directory of employee names

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call Management

    3CX

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call recording

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call park

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Call screening

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Message alerts

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    VoIP system collaboration

    3CX

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 2/2 features

    Audio conferencing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Instant messaging

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile apps

    3CX

    Feature Set Not Supported
    N/A
    10.0

    Phone.com

    100%
    Phone.com ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Mobile app for Android

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Phone.com is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    10.0

    Phone.com

    100%
    2 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings

    Phone.com

    N/A
    0 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Phone.com

    Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Phone.com

    • Customer service and live chat are amazing
    • Simple, straight forward
    • Easy to setup
    • Affordable
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Phone.com

    • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
    • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Phone.com

    Starting Price

    $12.99 per month

    Editions & Modules

    Phone.com editions and modules pricing
    EditionModules
    Basic Users$12.991
    Plus Users$19.992
    Pro Users$29.993
    Lice ReceptionistStarting at $904
    IP Phone Connection$4.995
    Call Recording$7.996
    Phone Numbers$4.997
    Global Phone NumbersStarting at $4.998
    International DialingVary Rates9

    Footnotes

    1. per user, per month
    2. per user, per month
    3. per user, per month
    4. per month
    5. per month, per device
    6. per month
    7. per month
    8. per month
    9. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

    Support Rating

    3CX

    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Read full review

    Phone.com

    No answers on this topic

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Read full review

    Phone.com

    No answers on this topic

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Read full review

    Phone.com

    • Reduced cost and improved our efficiency - all reps love it.
    Read full review

    Screenshots

    Add comparison