What users are saying about
47 Ratings
47 Ratings
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Score 7.6 out of 100
2 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Anonymous | TrustRadius Reviewer

WorkCast Present+

We will be using Present+ when we have training sessions, show and tells and new product launches.
Tony Short | TrustRadius Reviewer

Feature Rating Comparison

Reporting & Analytics

3CX
WorkCast Present+
8.6
Dashboards
3CX
WorkCast Present+
8.6
Data exportability
3CX
WorkCast Present+
8.6

Performance & Compatibility of Online Events Software

3CX
WorkCast Present+
9.1
High quality audio
3CX
WorkCast Present+
9.1
Mobile support
3CX
WorkCast Present+
9.1

Online Meetings / Events

3CX
WorkCast Present+
9.0
Calendar integration
3CX
WorkCast Present+
9.1
Record meetings / events
3CX
WorkCast Present+
9.1
Slideshows
3CX
WorkCast Present+
8.6
Event registration
3CX
WorkCast Present+
9.1

Online Events Collaboration

3CX
WorkCast Present+
9.1
Audience polling
3CX
WorkCast Present+
9.1
Q&A
3CX
WorkCast Present+
9.1

Online Events Security

3CX
WorkCast Present+
9.1
Participant roles & permissions
3CX
WorkCast Present+
9.1
Confidential attendee list
3CX
WorkCast Present+
9.1

Online Events Marketing

3CX
WorkCast Present+
9.1
Branding options
3CX
WorkCast Present+
9.1
Integration to Marketing Automation
3CX
WorkCast Present+
9.1

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

WorkCast Present+

  • Embedded webinars - embed your webinars directly into your landing pages!
  • Useful features - it's packed full of useful features, focusing on the ones that are going to genuinely be of use (i.e., there's no bloat).
  • Well supported - there's a full team at the end of a phone or email if you have any questions at all.
Dan Smith | TrustRadius Reviewer

Cons

3CX

  • The set up can seem a little daunting, especially if you plan to take it on internally.
  • The apps are great, having your extension on your device is great but the desktop/windows app is a little dated, could do with an update.
Marouane Tohme | TrustRadius Reviewer

WorkCast Present+

  • The Presenter 'Pods' could do with tips to explain that these can be repositioned.
  • The questions/polls have room for improvement.
Tony Short | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

WorkCast Present+

No score
No answers yet
No answers on this topic

Support Rating

3CX

3CX 4.9
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

WorkCast Present+

No score
No answers yet
No answers on this topic

Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Anonymous | TrustRadius Reviewer

WorkCast Present+

Products such as GoToWebinar are great, but they never truly met our expectations or requirements. We used them for years, but the lack of audience engagement was poor, both in terms of when actually in the webinar and when promoting it. The most annoying feature was the fact the process was disjointed - to watch the webinar, you had to leave the landing page, which was massively frustrating.
Dan Smith | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

WorkCast Present+

  • It's difficult to quantify the ROI financial return but we feel it's had a positive impact on our brand perception.
Tony Short | TrustRadius Reviewer

Screenshots

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

WorkCast Present+

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

WorkCast Present+ Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX
7.5
WorkCast Present+
9.1

Usability

3CX
8.0
WorkCast Present+

Support Rating

3CX
4.9
WorkCast Present+

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