3CX vs. ReadyTalk (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.5 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
ReadyTalk (Discontinued)
Score 4.0 out of 10
N/A
From PGi, ReadyTalk is a web conferencing solution that has been discontinued. PGi's replaced the solution with GlobalMeet Collaboration... which is now also discontinued.N/A
Pricing
3CXReadyTalk (Discontinued)
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
No answers on this topic
Offerings
Pricing Offerings
3CXReadyTalk (Discontinued)
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
More Pricing Information
Community Pulse
3CXReadyTalk (Discontinued)
Top Pros
Top Cons
Features
3CXReadyTalk (Discontinued)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
3CX
-
Ratings
ReadyTalk (Discontinued)
8.7
16 Ratings
8% above category average
High quality audio00 Ratings8.816 Ratings
High quality video00 Ratings8.914 Ratings
Low bandwidth requirements00 Ratings8.612 Ratings
Mobile support00 Ratings8.79 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
3CX
-
Ratings
ReadyTalk (Discontinued)
8.9
16 Ratings
11% above category average
Desktop sharing00 Ratings8.716 Ratings
Whiteboards00 Ratings9.17 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
3CX
-
Ratings
ReadyTalk (Discontinued)
8.9
16 Ratings
7% above category average
Calendar integration00 Ratings9.012 Ratings
Meeting initiation00 Ratings8.914 Ratings
Integrates with social media00 Ratings8.55 Ratings
Record meetings / events00 Ratings9.315 Ratings
Slideshows00 Ratings8.612 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
3CX
-
Ratings
ReadyTalk (Discontinued)
9.4
16 Ratings
11% above category average
Live chat00 Ratings9.314 Ratings
Audience polling00 Ratings9.613 Ratings
Q&A00 Ratings9.212 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
3CX
-
Ratings
ReadyTalk (Discontinued)
8.3
16 Ratings
1% below category average
User authentication00 Ratings8.513 Ratings
Participant roles & permissions00 Ratings8.816 Ratings
Confidential attendee list00 Ratings7.610 Ratings
Best Alternatives
3CXReadyTalk (Discontinued)
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
ClickMeeting
ClickMeeting
Score 9.5 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 8.3 out of 10
TeamViewer
TeamViewer
Score 8.3 out of 10
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User Ratings
3CXReadyTalk (Discontinued)
Likelihood to Recommend
7.9
(14 ratings)
8.3
(16 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
5.4
(2 ratings)
6.4
(1 ratings)
User Testimonials
3CXReadyTalk (Discontinued)
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Read full review
Discontinued Products
Think about your needs as an organization and whether you will be using primarily audio only or audio plus web. If audio only then ReadyTalk will certainly meet your need. If web, then shop around for functionality, support, and price. I am fairly "neutral" on ReadyTalk - neither a huge cheerleader nor a huge detractor.
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Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
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Discontinued Products
  • Screen share/conference calling: They make it quick and easy to join a meeting for your guests. They don't need to download anything; all they need to do is click on the link and enter the access code.
  • Mobile App: The app has been great for our team as they can now easily start a meeting with a click of a button from the app.
  • Recordings: It is very easy to record a webinar or conference call which you can then download.
Read full review
Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
Read full review
Discontinued Products
  • If ReadyTalk provided an easier way to set up the initial call through a different platform aside from email, it may make things a bit simpler.
  • ReadyTalk's monitor-specific screensharing process is a bit clunky and could be a bit better in identifying which monitor has been selected for sharing.
  • ReadyTalk's admin dashboard could use a UI update.
Read full review
Usability
3CX
No answers on this topic
Discontinued Products
ReadyTalk is easy to use, but I did find the initial integration to Outlook a bit cumbersome. I couldn't tell you how to do it now - someone else had to walk me through it when I started at the company. We also have a lot of issues with people trying to use their computers for audio; often, it stops working entirely mid-meeting
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Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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Discontinued Products
They have been responsive to support-related issues.
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Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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Discontinued Products
Other regions in our organization have implemented WebEx. We have experienced poor audio and lack of customer service in our region. For quick interoffice communication and screen share, we use Skype for Business. Many people who have had the choice between WebEx and ReadyTalk will, more times than not, request a ReadyTalk account to be created. They feel the interface is much simpler to adapt. WebEx is not super friendly, especially on the backend of the tool.
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Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
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Discontinued Products
  • Positive impact. Able to fluidly demonstrate our software over conference call at the drop of a dime
  • Positively impacts clients onboarding process due to ability to screen share with a high amount of people at the same time
  • Higher ROI due to ability to show clients our new platform before their purchase in order to show the value of our product in real time via Readytalk conference
Read full review
ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues