What users are saying about
56 Ratings
56 Ratings
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Score 7.8 out of 100
18 Ratings
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Score 4 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    3CX

    Feature Set Not Supported
    N/A
    8.7

    ReadyTalk (Discontinued)

    87%
    ReadyTalk (Discontinued) ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.8
    88%
    16 Ratings

    High quality video

    N/A
    0 Ratings
    8.9
    89%
    14 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    8.6
    86%
    12 Ratings

    Mobile support

    N/A
    0 Ratings
    8.7
    87%
    9 Ratings

    Screen Sharing

    3CX

    Feature Set Not Supported
    N/A
    8.9

    ReadyTalk (Discontinued)

    89%
    ReadyTalk (Discontinued) ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.7
    87%
    16 Ratings

    Whiteboards

    N/A
    0 Ratings
    9.1
    91%
    7 Ratings

    Online Meetings / Events

    3CX

    Feature Set Not Supported
    N/A
    8.9

    ReadyTalk (Discontinued)

    89%
    ReadyTalk (Discontinued) ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    9.0
    90%
    12 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.9
    89%
    14 Ratings

    Integrates with social media

    N/A
    0 Ratings
    8.5
    85%
    5 Ratings

    Record meetings / events

    N/A
    0 Ratings
    9.3
    93%
    15 Ratings

    Slideshows

    N/A
    0 Ratings
    8.6
    86%
    12 Ratings

    Online Events Collaboration

    3CX

    Feature Set Not Supported
    N/A
    9.4

    ReadyTalk (Discontinued)

    94%
    ReadyTalk (Discontinued) ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    9.3
    93%
    14 Ratings

    Audience polling

    N/A
    0 Ratings
    9.6
    96%
    13 Ratings

    Q&A

    N/A
    0 Ratings
    9.2
    92%
    12 Ratings

    Online Events Security

    3CX

    Feature Set Not Supported
    N/A
    8.3

    ReadyTalk (Discontinued)

    83%
    ReadyTalk (Discontinued) ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.5
    85%
    13 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.8
    88%
    16 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.6
    76%
    10 Ratings

    Attribute Ratings

    • ReadyTalk (Discontinued) is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    8.3

    ReadyTalk (Discontinued)

    83%
    16 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    7.0

    ReadyTalk (Discontinued)

    70%
    1 Rating

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    6.4

    ReadyTalk (Discontinued)

    64%
    2 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    PGi (Premiere Global Services, Inc.)

    Think about your needs as an organization and whether you will be using primarily audio only or audio plus web. If audio only then ReadyTalk will certainly meet your need. If web, then shop around for functionality, support, and price. I am fairly "neutral" on ReadyTalk - neither a huge cheerleader nor a huge detractor.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    PGi (Premiere Global Services, Inc.)

    • Screen share/conference calling: They make it quick and easy to join a meeting for your guests. They don't need to download anything; all they need to do is click on the link and enter the access code.
    • Mobile App: The app has been great for our team as they can now easily start a meeting with a click of a button from the app.
    • Recordings: It is very easy to record a webinar or conference call which you can then download.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    PGi (Premiere Global Services, Inc.)

    • If ReadyTalk provided an easier way to set up the initial call through a different platform aside from email, it may make things a bit simpler.
    • ReadyTalk's monitor-specific screensharing process is a bit clunky and could be a bit better in identifying which monitor has been selected for sharing.
    • ReadyTalk's admin dashboard could use a UI update.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    ReadyTalk (Discontinued)

    Starting Price

    Editions & Modules

    ReadyTalk (Discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      3CX

      No answers on this topic

      PGi (Premiere Global Services, Inc.)

      ReadyTalk is easy to use, but I did find the initial integration to Outlook a bit cumbersome. I couldn't tell you how to do it now - someone else had to walk me through it when I started at the company. We also have a lot of issues with people trying to use their computers for audio; often, it stops working entirely mid-meeting
      Read full review

      Support Rating

      3CX

      The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
      Read full review

      PGi (Premiere Global Services, Inc.)

      They have been responsive to support-related issues.
      Read full review

      Alternatives Considered

      3CX

      The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
      Read full review

      PGi (Premiere Global Services, Inc.)

      Other regions in our organization have implemented WebEx. We have experienced poor audio and lack of customer service in our region. For quick interoffice communication and screen share, we use Skype for Business. Many people who have had the choice between WebEx and ReadyTalk will, more times than not, request a ReadyTalk account to be created. They feel the interface is much simpler to adapt. WebEx is not super friendly, especially on the backend of the tool.
      Read full review

      Return on Investment

      3CX

      • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
      • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
      Read full review

      PGi (Premiere Global Services, Inc.)

      • Positive impact. Able to fluidly demonstrate our software over conference call at the drop of a dime
      • Positively impacts clients onboarding process due to ability to screen share with a high amount of people at the same time
      • Higher ROI due to ability to show clients our new platform before their purchase in order to show the value of our product in real time via Readytalk conference
      Read full review

      Screenshots

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