What users are saying about
47 Ratings
47 Ratings
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Score 7.6 out of 100
17 Ratings
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Score 6.4 out of 100

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Anonymous | TrustRadius Reviewer

ReadyTalk (Discontinued)

Think about your needs as an organization and whether you will be using primarily audio only or audio plus web. If audio only then ReadyTalk will certainly meet your need. If web, then shop around for functionality, support, and price. I am fairly "neutral" on ReadyTalk - neither a huge cheerleader nor a huge detractor.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

3CX
ReadyTalk (Discontinued)
8.8
High quality audio
3CX
ReadyTalk (Discontinued)
8.8
High quality video
3CX
ReadyTalk (Discontinued)
8.9
Low bandwidth requirements
3CX
ReadyTalk (Discontinued)
8.7
Mobile support
3CX
ReadyTalk (Discontinued)
8.7

Screen Sharing

3CX
ReadyTalk (Discontinued)
8.9
Desktop sharing
3CX
ReadyTalk (Discontinued)
8.8
Whiteboards
3CX
ReadyTalk (Discontinued)
9.1

Online Meetings / Events

3CX
ReadyTalk (Discontinued)
8.9
Calendar integration
3CX
ReadyTalk (Discontinued)
9.0
Meeting initiation
3CX
ReadyTalk (Discontinued)
8.9
Integrates with social media
3CX
ReadyTalk (Discontinued)
8.5
Record meetings / events
3CX
ReadyTalk (Discontinued)
9.3
Slideshows
3CX
ReadyTalk (Discontinued)
8.7

Online Events Collaboration

3CX
ReadyTalk (Discontinued)
9.4
Live chat
3CX
ReadyTalk (Discontinued)
9.4
Audience polling
3CX
ReadyTalk (Discontinued)
9.6
Q&A
3CX
ReadyTalk (Discontinued)
9.2

Online Events Security

3CX
ReadyTalk (Discontinued)
8.3
User authentication
3CX
ReadyTalk (Discontinued)
8.5
Participant roles & permissions
3CX
ReadyTalk (Discontinued)
8.8
Confidential attendee list
3CX
ReadyTalk (Discontinued)
7.6

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • Screen share/conference calling: They make it quick and easy to join a meeting for your guests. They don't need to download anything; all they need to do is click on the link and enter the access code.
  • Mobile App: The app has been great for our team as they can now easily start a meeting with a click of a button from the app.
  • Recordings: It is very easy to record a webinar or conference call which you can then download.
Bryce Johnston | TrustRadius Reviewer

Cons

3CX

  • The set up can seem a little daunting, especially if you plan to take it on internally.
  • The apps are great, having your extension on your device is great but the desktop/windows app is a little dated, could do with an update.
Marouane Tohme | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • If ReadyTalk provided an easier way to set up the initial call through a different platform aside from email, it may make things a bit simpler.
  • ReadyTalk's monitor-specific screensharing process is a bit clunky and could be a bit better in identifying which monitor has been selected for sharing.
  • ReadyTalk's admin dashboard could use a UI update.
Anonymous | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

ReadyTalk (Discontinued)

ReadyTalk (Discontinued) 7.0
Based on 1 answer
ReadyTalk is easy to use, but I did find the initial integration to Outlook a bit cumbersome. I couldn't tell you how to do it now - someone else had to walk me through it when I started at the company. We also have a lot of issues with people trying to use their computers for audio; often, it stops working entirely mid-meeting
Lisa Durant | TrustRadius Reviewer

Support Rating

3CX

3CX 4.9
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

ReadyTalk (Discontinued)

ReadyTalk (Discontinued) 6.4
Based on 1 answer
They have been responsive to support-related issues.
Adrian Pirness | TrustRadius Reviewer

Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Anonymous | TrustRadius Reviewer

ReadyTalk (Discontinued)

Other regions in our organization have implemented WebEx. We have experienced poor audio and lack of customer service in our region. For quick interoffice communication and screen share, we use Skype for Business. Many people who have had the choice between WebEx and ReadyTalk will, more times than not, request a ReadyTalk account to be created. They feel the interface is much simpler to adapt. WebEx is not super friendly, especially on the backend of the tool.
Nicholas Messiah | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

ReadyTalk (Discontinued)

  • Positive impact. Able to fluidly demonstrate our software over conference call at the drop of a dime
  • Positively impacts clients onboarding process due to ability to screen share with a high amount of people at the same time
  • Higher ROI due to ability to show clients our new platform before their purchase in order to show the value of our product in real time via Readytalk conference
Anonymous | TrustRadius Reviewer

Screenshots

ReadyTalk (Discontinued)

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

ReadyTalk (Discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ReadyTalk (Discontinued) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX
7.5
ReadyTalk (Discontinued)
8.3

Usability

3CX
8.0
ReadyTalk (Discontinued)
7.0

Support Rating

3CX
4.9
ReadyTalk (Discontinued)
6.4

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