What users are saying about

RingCentral

Top Rated
80 Ratings

3CX Phone System

14 Ratings
Score 8.2 out of 101

RingCentral

Top Rated
80 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

3CX Phone System

The biggest advantage of 3CX is Windows operability. While it makes much more sense to use some flavor of Unix; there are situations where deploying in a Won environment makes sense. Once established, it can later be migrated to an inherently stable Unix environment. There are situations where an organization needs to be compatible with other installs, likely using Asterisk. That would be a strong consideration against 3CX.

RingCentral

If you really do a lot of faxing or want one system that can handle both faxes and phones, this is the solution you should choose. You should certainly get away from faxing if you can, but we deal with many lawyers and medical centers that refuse to use emails, so this is our option. If you can break away from the archaically-old faxes, I would recommend getting the version of office that comes with Skype for business. That way you have your phones, emails, office licenses, chat, meetings, all in one solution. It's where we would like to be but can't since they don't support faxing.

Feature Rating Comparison

Cloud PBX

3CX Phone System
RingCentral
8.4
Hosted PBX
3CX Phone System
RingCentral
9.2
Multi-level Interactive Voice Response (IVR)
3CX Phone System
RingCentral
8.0
User templates
3CX Phone System
RingCentral
8.1
Call reports
3CX Phone System
RingCentral
7.8
Directory of employee names
3CX Phone System
RingCentral
8.7

Call Management

3CX Phone System
RingCentral
8.8
Answering rules
3CX Phone System
RingCentral
8.8
Call recording
3CX Phone System
RingCentral
8.8
Call park
3CX Phone System
RingCentral
8.5
Call screening
3CX Phone System
RingCentral
9.0
Message alerts
3CX Phone System
RingCentral
8.9

VoIP system collaboration

3CX Phone System
RingCentral
8.4
Video conferencing
3CX Phone System
RingCentral
8.3
Audio conferencing
3CX Phone System
RingCentral
8.5

Mobile apps

3CX Phone System
RingCentral
8.9
Mobile app for iOS
3CX Phone System
RingCentral
8.8
Mobile app for Android
3CX Phone System
RingCentral
9.0

Pros

  • Multi-platform support.
  • Available in free an in value-added tiers.
  • Stable
  • Mature product
  • Each user has their own conference bridge number included with their profile and with unlimited minuted. Other competitors wanted to charge $.03/minute and would charge additionally per month per conference bridge. This feature brings savings and flexibility.
  • They have vast options of compatible IP phones (Polycom, Cisco, YeaLink). They will help you deploy a third party phone if you decide to purchase one outside of their website (only the deployment, no continuing support).
  • Their customer service is fantastic. From getting started with your new phone system to continuing support, they really excel in this area.

Cons

  • Stability under Windows
  • Support documentation is rarely up-to-date. I wouldn't have to harass support so much if their documentation was accurate.
  • Can't copy and paste users and groups. Although they do have a templates option for streamlining user creation, I wish that they had the ability to copy and paste users and groups. Even their support staff have to manually open two browser windows and manually check all the user settings. Even with support staff's help, we've had users and groups created where settings were missed and we didn't discover it until months later.
  • Desk Phones aren't always connected with the phone servers and need to be manually rebooted. This has gotten better over the last few months.
  • Their analog fail-over options are minimal. Ideally, our phone system should be able to fail-over to a fully functional analog environment in the case of our network going down. They do have a few options, but not what we'd like.

Likelihood to Renew

No score
No answers yet
No answers on this topic
RingCentral8.5
Based on 5 answers
We switched to RingCentral for ease of administration, flexibility of integration (fax, web meetings, chat client, mobile app) and competitive price. Although the system has had a few quirks as it's been relying on our network much more heavily and integrating with our next-gen firewall, I can't speak highly enough of what RingCentral has done for our business. I love it and can't wait to renew for a longer period of time at an even more competitive rate.

Alternatives Considered

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
Ring Central's management tools are all out of one system instead of multiple. The features offered in their lower lever "tiers" are ones that other providers only offer in their "premium" packages. Most providers have built on new features and management consoles as separate systems over the years and tied them together, while Ring Central scrapped their entire system and rebuilt it as one single system a few years back. You can tell the difference when you simply demo the different products that are out there.Everything is simpler to user, offers more flexibility and control, and actually doesn't break the bank. We assumed that Ring Central would be the most expensive option given the fantastic user interface and comprehensive suite of tools but it ended up being competitive, if not cheaper than much of the competition. I can't speak highly enough of what Ring Central has done for our company. We evaluated phone providers for 4-6 months before settling on Ring Central. They are head and shoulders above the competition and we wouldn't change a thing if we could go back and do it all over again.

Return on Investment

  • Stable and inexpensive software.
  • uses basic computer equipment.
  • Interfaces with Industry standard VoIP switches.
  • It provides a very good voicemail system, that helps us to stay connected even when we can't answer the phone. It definitely has a positive impact on our customer relations
  • Pricing is pretty good for the package they offer, and it has a positive impact on our budget

Pricing Details

3CX Phone System

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RingCentral

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details