What users are saying about
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Top Rated
120 Ratings
22 Ratings
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Score 8.7 out of 101

RingCentral

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Top Rated
120 Ratings
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Score 7.9 out of 101

Likelihood to Recommend

3CX Phone System

I would strongly recommend the 3CX phone platform over any hardware based PBX system. 3CX scales very smoothly since it can be run on anything from a pretty basic computer to a powerful server to a cloud VM. This means getting started can be very inexpensive, and migrating can be much lower cost than moving to a hardware PBX. As with any phone system, experience or support is needed, but 3CX is well designed for usability. There is a decently sized community with users who can help out and share ideas.
No photo available

RingCentral

RingCentral is great if making a large volume of calls or all of its services are useful to a business, such as in our case. For users just wanting a softphone (no webinar, telecon, etc.) there are cheaper options available. However, many competitors charge for call time by the minute, which can easily shoot costs way higher than RingCentral if making a lot of calls (our users make around 40 calls/day).
No photo available

Feature Rating Comparison

Cloud PBX

3CX Phone System
RingCentral
8.4
Hosted PBX
3CX Phone System
RingCentral
9.5
Multi-level Interactive Voice Response (IVR)
3CX Phone System
RingCentral
8.2
User templates
3CX Phone System
RingCentral
8.0
Call reports
3CX Phone System
RingCentral
7.9
Directory of employee names
3CX Phone System
RingCentral
8.6

Call Management

3CX Phone System
RingCentral
8.6
Answering rules
3CX Phone System
RingCentral
8.4
Call recording
3CX Phone System
RingCentral
8.6
Call park
3CX Phone System
RingCentral
8.5
Call screening
3CX Phone System
RingCentral
8.6
Message alerts
3CX Phone System
RingCentral
8.8

VoIP system collaboration

3CX Phone System
RingCentral
8.2
Video conferencing
3CX Phone System
RingCentral
8.2
Audio conferencing
3CX Phone System
RingCentral
8.2

Mobile apps

3CX Phone System
RingCentral
8.9
Mobile app for iOS
3CX Phone System
RingCentral
8.8
Mobile app for Android
3CX Phone System
RingCentral
9.1

Pros

3CX Phone System

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
No photo available

RingCentral

  • Each user has their own conference bridge number included with their profile and with unlimited minuted. Other competitors wanted to charge $.03/minute and would charge additionally per month per conference bridge. This feature brings savings and flexibility.
  • They have vast options of compatible IP phones (Polycom, Cisco, YeaLink). They will help you deploy a third party phone if you decide to purchase one outside of their website (only the deployment, no continuing support).
  • Their customer service is fantastic. From getting started with your new phone system to continuing support, they really excel in this area.
Denis Borja profile photo

Cons

3CX Phone System

  • Stability under Windows
Mike McCloskey profile photo

RingCentral

  • Technical support can be difficult to deal with as they seem to want to get you out of their hair ASAP. Regular user support seems fine.
  • Soft phone and mobile app are easy to update, but have caused various issues with phone registration and they can force you to update due to discontinuing versions.
  • Some functions from the soft phone and mobile app are not as easy to use as the physical handset due to lack of function keys, like paging for example.
Jeremy Judnic profile photo

Likelihood to Renew

3CX Phone System

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 8.8
Based on 7 answers
Given the pricing and other platforms with a richer feature set, we are considering other solutions because RingCentral, at times can be a bit cumbersome to manage from a call queue/IVR perspective. The reporting isn't scalable, unless you pay for an upgrade and the support team isn't always stateside.
No photo available

Usability

3CX Phone System

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 8.0
Based on 1 answer
Relatively easy to use. Minor tweaks would make it perfect.
Laurance J. Specht profile photo

Alternatives Considered

3CX Phone System

Other phone systems we evaluated were more traditional PBX systems using proprietary hardware servers. We chose 3CX for the flexibility and self-service capabilities. For us this meant being able to replace an aging phone system in one move, then bringing remote locations into that new phone system in separate moves. On a day to day basis, we can easily handle questions and changes that come up without being SIP or phone system experts. As our business evolves, we are able to scale our 3CX system without worrying about hardware limitations or expensive expansions.
No photo available

RingCentral

I prefer GoToMeeting when doing lengthier screen shares or if everyone will be using their computer to dial-in, but dialing in from a phone and associating users is not always easy. Join.me has significantly more audio quality issues than RingCentral does.
No photo available

Return on Investment

3CX Phone System

  • It has saved us a lot of money
  • It has saved us a lot of time. We make changes directly to phones, add extensions, etc. easily in the web-based cpanel.
  • We can add internal phone extensions with needing an actual phone number.
No photo available

RingCentral

  • Expensive, but you get what you pay for & RingCentral is a premium product.
  • Teams able to provide seamless call features, whether over phone or device.
No photo available

Pricing Details

3CX Phone System

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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