What users are saying about

RingCentral

75 Ratings

3CX Phone System

13 Ratings
Score 8.3 out of 101

RingCentral

75 Ratings
Score 8 out of 101

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Likelihood to Recommend

3CX Phone System

The biggest advantage of 3CX is Windows operability. While it makes much more sense to use some flavor of Unix; there are situations where deploying in a Won environment makes sense. Once established, it can later be migrated to an inherently stable Unix environment. There are situations where an organization needs to be compatible with other installs, likely using Asterisk. That would be a strong consideration against 3CX.

RingCentral

Great for SIMPLE call trees and user extensions. It has trouble with advanced call routing, in my experience. The "builder" for call trees is clunky and cumbersome and regularly drops changes prior to saving. I'm not a huge fan of that tool. We've ended up greatly reducing our call tree as users complained of delayed button responses and oddities when flowing through the queue. Often times RingCentral support will unsuccessfully attempt to recreate the issue and just mark it as "closed" which can be frustrating.

Feature Rating Comparison

Cloud PBX

3CX Phone System
RingCentral
8.3
Hosted PBX
3CX Phone System
RingCentral
9.1
Multi-level Interactive Voice Response (IVR)
3CX Phone System
RingCentral
7.8
User templates
3CX Phone System
RingCentral
8.1
Call reports
3CX Phone System
RingCentral
8.0
Directory of employee names
3CX Phone System
RingCentral
8.7

Call Management

3CX Phone System
RingCentral
8.7
Answering rules
3CX Phone System
RingCentral
8.7
Call recording
3CX Phone System
RingCentral
8.7
Call park
3CX Phone System
RingCentral
8.5
Call screening
3CX Phone System
RingCentral
8.9
Message alerts
3CX Phone System
RingCentral
8.9

VoIP system collaboration

3CX Phone System
RingCentral
8.3
Video conferencing
3CX Phone System
RingCentral
8.2
Audio conferencing
3CX Phone System
RingCentral
8.4

Mobile apps

3CX Phone System
RingCentral
8.9
Mobile app for iOS
3CX Phone System
RingCentral
8.7
Mobile app for Android
3CX Phone System
RingCentral
9.0

Pros

  • Multi-platform support.
  • Available in free an in value-added tiers.
  • Stable
  • Mature product
  • Desktop soft phone and mobile application are nearly identical and easy to use.
  • Super users are able to manage phone numbers, users, and devices from the web portal or mobile app. This makes making changes while out of office much more convenient.
  • Faxing directly from soft phone and mobile app.
  • Video calling and meetings are easy to setup whether on soft phone or mobile app.
  • Demoing before purchasing gave us good information if VOIP would work well in our existing environment. We were given test phones for at least a month at all our locations.

Cons

  • Stability under Windows
  • Technical support can be difficult to deal with as they seem to want to get you out of their hair ASAP. Regular user support seems fine.
  • Soft phone and mobile app are easy to update, but have caused various issues with phone registration and they can force you to update due to discontinuing versions.
  • Some functions from the soft phone and mobile app are not as easy to use as the physical handset due to lack of function keys, like paging for example.

Likelihood to Renew

No score
No answers yet
No answers on this topic
RingCentral8.1
Based on 4 answers
We switched to RingCentral for ease of administration, flexibility of integration (fax, web meetings, chat client, mobile app) and competitive price. Although the system has had a few quirks as it's been relying on our network much more heavily and integrating with our next-gen firewall, I can't speak highly enough of what RingCentral has done for our business. I love it and can't wait to renew for a longer period of time at an even more competitive rate.

Alternatives Considered

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
Tough choice in bake off with 8x8 but functionality and company behind the product tipped the scales for RingCentral

Return on Investment

  • Stable and inexpensive software.
  • uses basic computer equipment.
  • Interfaces with Industry standard VoIP switches.
  • One of the reasons why we chose RingCentral is it actually gave us a single platform. We now have everything digital, web-enabled, and available anywhere no matter where our brokers are, which is a big mobility piece for us.

Pricing Details

3CX Phone System

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RingCentral

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details