What users are saying about
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Top Rated
141 Ratings
26 Ratings
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Score 9 out of 100

RingCentral

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Top Rated
141 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

3CX Phone System

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral is solid as a platform and does offer a full host of features to end-users and admins alike. It would fit well in many medium to large organisations who need IVR, call routing, answering services, hunt groups, and more. It is not very well suited for small companies or those with large call centres.
Tristan Dobbs | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

3CX Phone System
RingCentral
8.0
Hosted PBX
3CX Phone System
RingCentral
8.1
Multi-level Interactive Voice Response (IVR)
3CX Phone System
RingCentral
8.0
User templates
3CX Phone System
RingCentral
7.6
Call reports
3CX Phone System
RingCentral
7.7
Directory of employee names
3CX Phone System
RingCentral
8.5

Call Management

3CX Phone System
RingCentral
8.4
Answering rules
3CX Phone System
RingCentral
8.4
Call recording
3CX Phone System
RingCentral
8.7
Call park
3CX Phone System
RingCentral
8.3
Call screening
3CX Phone System
RingCentral
8.0
Message alerts
3CX Phone System
RingCentral
8.3

VoIP system collaboration

3CX Phone System
RingCentral
8.1
Video conferencing
3CX Phone System
RingCentral
8.3
Audio conferencing
3CX Phone System
RingCentral
8.4
Video screen sharing
3CX Phone System
RingCentral
8.5
Instant messaging
3CX Phone System
RingCentral
7.1

Mobile apps

3CX Phone System
RingCentral
8.1
Mobile app for iOS
3CX Phone System
RingCentral
8.2
Mobile app for Android
3CX Phone System
RingCentral
8.0

Pros

3CX Phone System

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

RingCentral

  • Call forwarding. If I am not near my desk, any calls with forward to my cell phone after two rings on my business line.
  • Inter-department calling. If one of my colleagues has a question for me, they can simply go to the Contacts section and have access to calling any members of our company with the click of a button.
  • Faxing. In this day and age not many people use faxing, and so when a random situation calls for it I had previously been unable to oblige the partner/client. Now I can send a fax with a simple click of a button, instead of time traveling back to 2002 when fax machines were prevalent.
Jillian Straw | TrustRadius Reviewer

Cons

3CX Phone System

  • The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
  • There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.
Laura Steinbrink | TrustRadius Reviewer

RingCentral

  • Device transfer - Transferring the account from one rep to another requires an admin to deauthorize the existing device before the new user has full functionality, which seems unnecessary
  • Spam calls - The phone numbers available are probably recycled often, as we commonly receive spam calls on different lines
  • Zoho integration - Calling from Zoho CRM results in the rep needing to answer a call and press a button before it actually calls the intended recipient
Anonymous | TrustRadius Reviewer

Likelihood to Renew

3CX Phone System

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.5
Based on 8 answers
We are grandfathered into our unlimited toll-free minutes plan. We are very unlikely to switch because of that. It has been the major factor saving us a lot of money compared to switching to other solutions. I don't know any other company that still offers these unlimited plans.
Justin Bongard | TrustRadius Reviewer

Usability

3CX Phone System

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 8.6
Based on 2 answers
RingCentral is a flexible and versatile platform. But there is always room for improvement. While I as a technologically inclined user have no problem navigating the interface and configuring my extension to my hearts content. I have had some negative experiences with less technologically inclined users having difficulty with the smartphone app (mostly they are trying to handle calls while in areas with poor 4G signal), I wish RingCentral had a better way of handling these calls or rejecting them if data rates are too low.
Anonymous | TrustRadius Reviewer

Support Rating

3CX Phone System

3CX Phone System 6.5
Based on 2 answers
I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.
Anonymous | TrustRadius Reviewer

RingCentral

RingCentral 7.3
Based on 17 answers
I have tried chat, email, and telephone support. I have not been able to get any reponse whatsoever on resolving an issue where my telephone number (which we have had for over 20 years) released. We had discontinued service with Ring Central and moved to another carrier. After about 1 week; the number was inadvertently transferred back to Ring Central. It now reports as disconnected and they are not willing to resolve the issue.
Mike McCloskey | TrustRadius Reviewer

Implementation Rating

3CX Phone System

No score
No answers yet
No answers on this topic

RingCentral

RingCentral 9.0
Based on 1 answer
If someone has an existing system I tell them to keep that running initially and keep RingCentral separate initially until the system is configured and tested to one's satisfaction. After testing and configuration is completed, then roll over the main phone numbers to the new RingCentral system. I've seen one person who immediately flipped over to RingCentral without properly configuring/testing the software and had many issues with missed customer calls until I helped him sort out his configuration
Anonymous | TrustRadius Reviewer

Alternatives Considered

3CX Phone System

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
Mike McCloskey | TrustRadius Reviewer

RingCentral

In my experience, I think RingCentral has been the largest overarching communication software I've used. For good or bad, it's also made me a lot more accessible both to my colleagues and clients. I also think it offers better communication quality and ease of use than the other tools I have used.
Anonymous | TrustRadius Reviewer

Return on Investment

3CX Phone System

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

RingCentral

  • It has definitely provided more cohesion amongst our support team, as we're able to more easily see "who's taking what" in real time, thanks to the HUB feature of RingCentral.
  • Compared to our previous telecom provider, we have had far less advanced troubleshooting issues. Although there are sometimes annoyances, far and wide, the system works as designed. We rarely (if ever) have system wide outages. Not the case with our previous provider.
  • The fax issue previously described had wasted a LOT of our internal time - both from the end user perspective, AND from a fix-it perspective. We could NOT figure out what was going on, and Ringcentral ultimately didn't have a good solution for us. So that took a lot of back and forth.
Nick Bencivenga | TrustRadius Reviewer

Screenshots

Pricing Details

3CX Phone System

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

RingCentral

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

3CX Phone System
9.0
RingCentral
7.6

Likelihood to Renew

3CX Phone System
RingCentral
9.5

Usability

3CX Phone System
RingCentral
8.6

Support Rating

3CX Phone System
6.5
RingCentral
7.3

Implementation Rating

3CX Phone System
RingCentral
9.0

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