What users are saying about

RingCentral

Top Rated
82 Ratings

3CX Phone System

14 Ratings
Score 8.2 out of 101

RingCentral

Top Rated
82 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

3CX Phone System

The biggest advantage of 3CX is Windows operability. While it makes much more sense to use some flavor of Unix; there are situations where deploying in a Won environment makes sense. Once established, it can later be migrated to an inherently stable Unix environment. There are situations where an organization needs to be compatible with other installs, likely using Asterisk. That would be a strong consideration against 3CX.
Mike McCloskey profile photo

RingCentral

If you really do a lot of faxing or want one system that can handle both faxes and phones, this is the solution you should choose. You should certainly get away from faxing if you can, but we deal with many lawyers and medical centers that refuse to use emails, so this is our option. If you can break away from the archaically-old faxes, I would recommend getting the version of office that comes with Skype for business. That way you have your phones, emails, office licenses, chat, meetings, all in one solution. It's where we would like to be but can't since they don't support faxing.
Justin Bongard profile photo

Feature Rating Comparison

Cloud PBX

3CX Phone System
RingCentral
8.3
Hosted PBX
3CX Phone System
RingCentral
9.2
Multi-level Interactive Voice Response (IVR)
3CX Phone System
RingCentral
8.0
User templates
3CX Phone System
RingCentral
8.1
Call reports
3CX Phone System
RingCentral
7.9
Directory of employee names
3CX Phone System
RingCentral
8.5

Call Management

3CX Phone System
RingCentral
8.8
Answering rules
3CX Phone System
RingCentral
8.6
Call recording
3CX Phone System
RingCentral
8.8
Call park
3CX Phone System
RingCentral
8.5
Call screening
3CX Phone System
RingCentral
9.0
Message alerts
3CX Phone System
RingCentral
8.9

VoIP system collaboration

3CX Phone System
RingCentral
8.3
Video conferencing
3CX Phone System
RingCentral
8.2
Audio conferencing
3CX Phone System
RingCentral
8.4

Mobile apps

3CX Phone System
RingCentral
9.1
Mobile app for iOS
3CX Phone System
RingCentral
8.9
Mobile app for Android
3CX Phone System
RingCentral
9.2

Pros

  • Multi-platform support.
  • Available in free an in value-added tiers.
  • Stable
  • Mature product
Mike McCloskey profile photo
  • The ringcentral "HUB" is really nice. It allows you to see specifically who in your organization is on the phone at any time, and who they're connected with. Very handy.
  • It's nice how easy it is to login on the app and switch where your calls are directed -makes it easy to move to your cell phone if required.
  • Voicemail transcription is quite useful, and works VERY well. I rarely have to listen to voicemails anymore, which is handy as all get out.
Nick Bencivenga profile photo

Cons

  • Stability under Windows
Mike McCloskey profile photo
  • Technical support can be difficult to deal with as they seem to want to get you out of their hair ASAP. Regular user support seems fine.
  • Soft phone and mobile app are easy to update, but have caused various issues with phone registration and they can force you to update due to discontinuing versions.
  • Some functions from the soft phone and mobile app are not as easy to use as the physical handset due to lack of function keys, like paging for example.
Jeremy Judnic profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
RingCentral8.4
Based on 6 answers
We switched to RingCentral for ease of administration, flexibility of integration (fax, web meetings, chat client, mobile app) and competitive price. Although the system has had a few quirks as it's been relying on our network much more heavily and integrating with our next-gen firewall, I can't speak highly enough of what RingCentral has done for our business. I love it and can't wait to renew for a longer period of time at an even more competitive rate.
Matt Fleming profile photo

Usability

No score
No answers yet
No answers on this topic
RingCentral8.0
Based on 1 answer
Relatively easy to use. Minor tweaks would make it perfect.
Laurance J. Specht profile photo

Alternatives Considered

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
Mike McCloskey profile photo
The price point was good for our organization based on what services were offered. The online tools and apps make it flexible users to use from wherever and never be out of contact with clients or their team. The management port is easier to use than most we looked at. Set up time for our nearly 50 lines was minimal.
Laurance J. Specht profile photo

Return on Investment

  • Stable and inexpensive software.
  • uses basic computer equipment.
  • Interfaces with Industry standard VoIP switches.
Mike McCloskey profile photo
  • RingCentral has been a huge ROI in place of buying employees 'work cellphones'
  • RingCentral allows us to have the best area codes for the markets we are calling in to
Sam Bush-Joseph profile photo

Pricing Details

3CX Phone System

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

RingCentral

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details