34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 34 reviews and ratings
Talkdesk
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Top Rated
262 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 262 reviews and ratings
Likelihood to Recommend
3CX
The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

Verified User
Manager in Information Technology
Arts and Crafts Company, 11-50 employeesTalkdesk
Talkdesk has helped my team manage not only our customer contact center and the employees that work remotely now due to COVID-19, but Talkdesk has also allowed us to filter out spammers, sales calls, customer support calls, onboarding calls, as we have been able to customize our ring groups to a maximum with all the options that Talkdesk allows you to have. Including custom IVR'S per each ring group and then some.
Director of Client Success
GoDo - Your Company, Our Passion.Leisure, Travel & Tourism, 1-10 employees
Feature Rating Comparison
Contact Center Software
3CX
—
Talkdesk
8.7
Agent dashboard
3CX
—
Talkdesk
8.3
Validate callers
3CX
—
Talkdesk
8.7
Outbound response
3CX
—
Talkdesk
8.6
Call forwarding
3CX
—
Talkdesk
8.9
Click-to-call (CTC)
3CX
—
Talkdesk
9.0
Warm transfer
3CX
—
Talkdesk
9.2
Predictive dialing
3CX
—
Talkdesk
8.7
Interactive voice response
3CX
—
Talkdesk
9.0
REST APIs
3CX
—
Talkdesk
8.5
Call scripts
3CX
—
Talkdesk
9.0
Call tracking
3CX
—
Talkdesk
8.9
Multichannel integration
3CX
—
Talkdesk
8.1
CRM software integration
3CX
—
Talkdesk
8.6
Workforce Optimization (WFO)
3CX
—
Talkdesk
8.6
Inbound call routing
3CX
—
Talkdesk
8.9
Omnichannel inbound routing
3CX
—
Talkdesk
8.5
Recording
3CX
—
Talkdesk
9.4
Quality management
3CX
—
Talkdesk
8.4
Call analytics
3CX
—
Talkdesk
8.2
Historical reporting
3CX
—
Talkdesk
8.5
Live reporting
3CX
—
Talkdesk
8.3
Customer surveys
3CX
—
Talkdesk
8.5
Customer interaction analytics
3CX
—
Talkdesk
8.6
Pros
3CX
- Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
- Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
- Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employeesTalkdesk
- Callbar is one of my favorites. You can have it open in the corner of your screen and it won't clutter your windows.
- Click to call. You literally can call anyone with a click of a button.
- Call quality is amazing!

Verified User
Account Manager in Sales
Food & Beverages Company, 201-500 employeesCons
3CX
- It can include outgoing fax functionality
- Voice quality appears to suffer greatly with weak Internet signal
- Setting up conference calls could be made simpler
- Can include texting capability

Verified User
Engineer in Engineering
Civil Engineering Company, 11-50 employeesTalkdesk
- Set Up -- there are some industry specific abbreviations used in some menus that make it more time consuming to set up outbound call recordings since some research is required.
- Transcripts -- like most voice recognition, it's not perfect. But other tools that I use (Pixel 2 phone by Google, for example) are far more accurate.
- Gitches sometimes require re-launching the app
Director of Customer Service
EVELO Electric BicyclesSports, 11-50 employees
Likelihood to Renew
3CX
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 7.5
Based on 2 answers
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.

Verified User
Manager in Customer Service
Computer Software Company, 201-500 employeesUsability
3CX
3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.

Verified User
Manager in Information Technology
Automotive Company, 201-500 employeesTalkdesk
Talkdesk 9.3
Based on 39 answers
The Callbar often glitches, and we almost daily have to clear our Callbar caches, which is not something that is straightforward and simple for any user to do, nor is it very realistic that we can have every single agent clear their Callbar application multiple times a day to avoid glitches.
Customer Service Manager
Neighborhoods.comReal Estate, 51-200 employees
Support Rating
3CX
3CX 5.7
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
HS Teacher/District Tech Integration Specialist
Plato R-V School DistrictEducation Management, 51-200 employees
Talkdesk
Talkdesk 8.7
Based on 183 answers
Talkdesk needs a dedicated customer support manager for each client. I don't feel that Talkdesk truly understands its customers fully. They are quick to get back to you if you have an issue however, typically they are not able to identify issues but they seem to work out the kinks eventually.
Business Development Manager
sMedia.caMarketing & Advertising, 51-200 employees
Implementation Rating
3CX
No score
No answers yet
No answers on this topic
Talkdesk
Talkdesk 7.0
Based on 2 answers
It was a little confusing but it was worth it!
Product Specialist
NationBuilderInternet, 51-200 employees
Alternatives Considered
3CX
We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.

Verified User
Professional in Information Technology
Fund-Raising Company, 1001-5000 employeesTalkdesk
Compared to the other contact center options, Talkdesk was affordable and was easy to setup. What set Talkdesk apart was easy integration with other software. Including Slack, Zendesk, and Salesforce. The new enterprise app center should make some great add-ons available. My only request would be for greater customization of the call metric reports. Another draw back is the call dispositions are set for the enter contact center and cannot be group specific.
Director of Client Services
Sema4Biotechnology, 201-500 employees
Return on Investment
3CX
- 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
- As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Information Technology Manager
Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees
Talkdesk
- We've only had Talkdesk for a short time, but the time we've had them we've been able to avoid outages which were a consistent issue with our previous provider.
- The reporting tool for Talkdesk is modern and easy to follow. This allows us to display live call center metrics on the floor TV where all the reps can see. Having visibility has helped our reps to rally to improve our service level by 15%.
- Talkdesk allows us to spin up new IVR settings quickly. This is critical for us as we are a global business. In the past, it would take weeks to a month to get a new line but now we can get the IVR spun up as fast as we get the recordings created.

Verified User
Manager in Sales
Computer Software Company, 201-500 employeesScreenshots
Talkdesk
—Pricing Details
3CX
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
3CX Editions & Modules
Edition
Standard | Free |
---|---|
Pro | 1.082 |
Enterprise | 1.312 |
- per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.Talkdesk
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Talkdesk Editions & Modules
Edition
Professional | $651 |
---|---|
Professional + | Contact sales team |
Enterprise | Contact sales team |
- per seat/per month