Overview
ProductRatingMost Used ByProduct SummaryStarting Price
3CX
Score 8.3 out of 10
N/A
Cyprus based company 3CX offers an IP PBX phone system.
$1.08
per user/per month
Talkdesk
Score 8.5 out of 10
N/A
Talkdesk is a cloud-based contact center platform with voice, digital channel, and workforce engagement management capabilities. Talkdesk’s key features are its customizable user interface, built-in AI automation, and its integration with numerous CRM and helpdesk applications.
$65
per seat/per month
Pricing
3CXTalkdesk
Editions & Modules
Pro
$1.08
per user/per month
Enterprise
$1.31
per user/per month
Standard
Free
Professional
$65
per seat/per month
Professional +
Contact sales team
Enterprise
Contact sales team
Offerings
Pricing Offerings
3CXTalkdesk
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
More Pricing Information
Community Pulse
3CXTalkdesk
Considered Both Products
3CX

No answer on this topic

Talkdesk
Top Pros
Top Cons
Features
3CXTalkdesk
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
3CX
-
Ratings
Talkdesk
8.7
423 Ratings
3% above category average
Agent dashboard00 Ratings8.6404 Ratings
Validate callers00 Ratings8.6357 Ratings
Outbound response00 Ratings8.7369 Ratings
Call forwarding00 Ratings8.9359 Ratings
Click-to-call (CTC)00 Ratings8.8337 Ratings
Warm transfer00 Ratings9.1382 Ratings
Predictive dialing00 Ratings8.9190 Ratings
Interactive voice response00 Ratings9.1263 Ratings
REST APIs00 Ratings7.8211 Ratings
Call scripts00 Ratings9.1185 Ratings
Call tracking00 Ratings8.9375 Ratings
Multichannel integration00 Ratings8.7273 Ratings
CRM software integration00 Ratings8.3329 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
3CX
-
Ratings
Talkdesk
8.9
410 Ratings
6% above category average
Inbound call routing00 Ratings8.9372 Ratings
Omnichannel inbound routing00 Ratings9.1263 Ratings
Recording00 Ratings9.4396 Ratings
Quality management00 Ratings8.9357 Ratings
Call analytics00 Ratings8.6370 Ratings
Historical reporting00 Ratings8.6376 Ratings
Live reporting00 Ratings8.6371 Ratings
Customer surveys00 Ratings9.0203 Ratings
Customer interaction analytics00 Ratings8.6230 Ratings
Best Alternatives
3CXTalkdesk
Small Businesses
Sangoma Asterisk
Sangoma Asterisk
Score 7.9 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Medium-sized Companies
Sangoma Asterisk
Sangoma Asterisk
Score 7.9 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Enterprises
Sangoma Asterisk
Sangoma Asterisk
Score 7.9 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
3CXTalkdesk
Likelihood to Recommend
7.8
(14 ratings)
8.7
(435 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(35 ratings)
Usability
-
(0 ratings)
8.8
(251 ratings)
Availability
-
(0 ratings)
9.4
(6 ratings)
Performance
-
(0 ratings)
9.8
(5 ratings)
Support Rating
5.4
(2 ratings)
9.2
(129 ratings)
In-Person Training
-
(0 ratings)
10.0
(2 ratings)
Online Training
-
(0 ratings)
8.6
(4 ratings)
Implementation Rating
-
(0 ratings)
8.3
(198 ratings)
Configurability
-
(0 ratings)
9.6
(6 ratings)
Product Scalability
-
(0 ratings)
9.6
(6 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
3CXTalkdesk
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Read full review
Talkdesk
In comparison to what we were doing previously, we have been utilizing TalkDesk and SalesForce for our organization for more than a year, and I am incredibly grateful that our team found this platform. It took us a few weeks to get used to TalkDesk after we switched from SalesForce. My team and I have never found anything easier; calls are immediately documented, cases automatically fill in with the right information, and information can be tracked down quickly. There is never a better service than what we receive from Talkdesk Live on our dashboard. It is really useful for managing our agents and measuring our service level rates, which is crucial if you work for a customer-driven business or job. Wonderful service, indeed
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Pros
3CX
  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Read full review
Talkdesk
  • We were able to replace on-premise solution with Talkdesk Cloud solution within project timelines
  • We were able to migrate region by region while keeping our existing IVR numbers to minimize the impact on customer.
  • We were able to integrate Talkdesk with our cloud CRM, AWS storage and reporting applications
  • The IVR flow changes are easier to understand and manage and to onboard any new team members to support the agents
Read full review
Cons
3CX
  • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
  • You need an SBC per location, which can be a point of failure.
  • You also need a server that might get disconnected, which is another point of failure.
Read full review
Talkdesk
  • Frequent bugs
  • Easier access to the 'recent activity' when on a call with a customer
  • Be able to change your future status, while still on a call, like it was possible before
  • Editable 'home' page
  • Sending user to offline or another status randomly
  • Less phone delay
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Likelihood to Renew
3CX
No answers on this topic
Talkdesk
Talkdesk is an enterprise grade solution for telephony service. Zendesk eould be the only other option in terms of solutions I have implemented and seen in practice. It is easy for business users to learn how to use talkdesk and develop call routing paths dependong on the nature of the customer's request
Read full review
Usability
3CX
No answers on this topic
Talkdesk
Talkdesk so far has lived up to its mission grants us a platform to use and engage with our population. They are able to reach us consistently and as they need with very few interruptions in services which for a tech company is not an easy thing to achieve. The platform is very simple to use and understand
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Reliability and Availability
3CX
No answers on this topic
Talkdesk
I have never had a problem making a phone call or an issue getting a line out. More times than not it is the customer that will have a bad connection or have a lot of noise on their end. I have had experience w/ dropped calls, but never not being able to access a line
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Performance
3CX
No answers on this topic
Talkdesk
We have never had a Talkdesk performance issue. As long as you follow the system requirements, which are MINIMAL, neither will you.
Read full review
Support Rating
3CX
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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Talkdesk
If Talkdesk had a dedicated phone support line I would have given this rating an overall 10. Their knowledge base is absolutely HUGE and at times very helpful. It's easy to search through and their customer support chat system works perfectly fine, but there are just some times that you need to speak to a human on the phone to ensure you are always on the same page.
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In-Person Training
3CX
No answers on this topic
Talkdesk
I was shown how to use Talkdesk and was happy with it. I learned all I needed.
Read full review
Online Training
3CX
No answers on this topic
Talkdesk
Training was simple as the app is easy to use. The phone has gone through upgrades since but it's very adaptive and doesn't require a complete session. There are articles available for self help in case something is forgotten. There are a lot of functions to talkdesk and we have not used all of them
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Implementation Rating
3CX
No answers on this topic
Talkdesk
Really easy to get set up out of the box. Anything I needed to understand further, I was able to just hop into the Academy and self-teach. I could then bring my team-members to those same sections so they could learn as well without me having to put together complicated SOP's / etc
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Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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Talkdesk
We were unable to easily access call metrics using WM. Since the switch to Talkdesk, we have not had to struggle with our reporting at all. All the information we need is readily available and can be exported. We are also able to modify the metrics that we need and have them compiled in different ways. The information on Talkdesk is modifiable and makes it easy for us to get the numbers that we need at the end of the day.
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Scalability
3CX
No answers on this topic
Talkdesk
We have over 200 employees in 11 states across the United States. Everyone uses Talkdesk. I believe that says a lot about the product and its flexibility. We need to be able to rely on system in order to assist our customers. Reliability and sustainability is important to our success
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Return on Investment
3CX
  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
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Talkdesk
  • Decreased average response time on emails - due to proper forecasting by our team but of course by usage of data received from this tool.
  • Increase in quality audit scores through weekly reviews by this tool.
  • Employee morale and company survey as agents are not stressing with the easy use of this tool.
  • Reduced average handle time to ensure first response is addressed or first rings are addressed immediately.
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ScreenShots

3CX Screenshots

Screenshot of Video ConferencingScreenshot of Advanced Contact Center ReportingScreenshot of Management DashboardScreenshot of Live ChatScreenshot of 3CX AppScreenshot of See the Status of Your Colleagues