What users are saying about
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
262 Ratings
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Talkdesk

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
262 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

3CX

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

Talkdesk

Talkdesk has helped my team manage not only our customer contact center and the employees that work remotely now due to COVID-19, but Talkdesk has also allowed us to filter out spammers, sales calls, customer support calls, onboarding calls, as we have been able to customize our ring groups to a maximum with all the options that Talkdesk allows you to have. Including custom IVR'S per each ring group and then some.
Mark de Gruiter | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

3CX
Talkdesk
8.7
Agent dashboard
3CX
Talkdesk
8.3
Validate callers
3CX
Talkdesk
8.7
Outbound response
3CX
Talkdesk
8.6
Call forwarding
3CX
Talkdesk
8.9
Click-to-call (CTC)
3CX
Talkdesk
9.0
Warm transfer
3CX
Talkdesk
9.2
Predictive dialing
3CX
Talkdesk
8.7
Interactive voice response
3CX
Talkdesk
9.0
REST APIs
3CX
Talkdesk
8.5
Call scripts
3CX
Talkdesk
9.0
Call tracking
3CX
Talkdesk
8.9
Multichannel integration
3CX
Talkdesk
8.1
CRM software integration
3CX
Talkdesk
8.6

Workforce Optimization (WFO)

3CX
Talkdesk
8.6
Inbound call routing
3CX
Talkdesk
8.9
Omnichannel inbound routing
3CX
Talkdesk
8.5
Recording
3CX
Talkdesk
9.4
Quality management
3CX
Talkdesk
8.4
Call analytics
3CX
Talkdesk
8.2
Historical reporting
3CX
Talkdesk
8.5
Live reporting
3CX
Talkdesk
8.3
Customer surveys
3CX
Talkdesk
8.5
Customer interaction analytics
3CX
Talkdesk
8.6

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Talkdesk

  • Callbar is one of my favorites. You can have it open in the corner of your screen and it won't clutter your windows.
  • Click to call. You literally can call anyone with a click of a button.
  • Call quality is amazing!
Anonymous | TrustRadius Reviewer

Cons

3CX

  • It can include outgoing fax functionality
  • Voice quality appears to suffer greatly with weak Internet signal
  • Setting up conference calls could be made simpler
  • Can include texting capability
Anonymous | TrustRadius Reviewer

Talkdesk

  • Set Up -- there are some industry specific abbreviations used in some menus that make it more time consuming to set up outbound call recordings since some research is required.
  • Transcripts -- like most voice recognition, it's not perfect. But other tools that I use (Pixel 2 phone by Google, for example) are far more accurate.
  • Gitches sometimes require re-launching the app
Bill Cummings | TrustRadius Reviewer

Likelihood to Renew

3CX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.5
Based on 2 answers
It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.
Anonymous | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

Talkdesk

Talkdesk 9.3
Based on 39 answers
The Callbar often glitches, and we almost daily have to clear our Callbar caches, which is not something that is straightforward and simple for any user to do, nor is it very realistic that we can have every single agent clear their Callbar application multiple times a day to avoid glitches.
Kelly Hogan | TrustRadius Reviewer

Support Rating

3CX

3CX 5.7
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

Talkdesk

Talkdesk 8.7
Based on 183 answers
Talkdesk needs a dedicated customer support manager for each client. I don't feel that Talkdesk truly understands its customers fully. They are quick to get back to you if you have an issue however, typically they are not able to identify issues but they seem to work out the kinks eventually.
Jeffrey Adams | TrustRadius Reviewer

Implementation Rating

3CX

No score
No answers yet
No answers on this topic

Talkdesk

Talkdesk 7.0
Based on 2 answers
It was a little confusing but it was worth it!
Taylor Pineiro | TrustRadius Reviewer

Alternatives Considered

3CX

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.
Anonymous | TrustRadius Reviewer

Talkdesk

Compared to the other contact center options, Talkdesk was affordable and was easy to setup. What set Talkdesk apart was easy integration with other software. Including Slack, Zendesk, and Salesforce. The new enterprise app center should make some great add-ons available. My only request would be for greater customization of the call metric reports. Another draw back is the call dispositions are set for the enter contact center and cannot be group specific.
Greg Zalecki Jr. | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Talkdesk

  • We've only had Talkdesk for a short time, but the time we've had them we've been able to avoid outages which were a consistent issue with our previous provider.
  • The reporting tool for Talkdesk is modern and easy to follow. This allows us to display live call center metrics on the floor TV where all the reps can see. Having visibility has helped our reps to rally to improve our service level by 15%.
  • Talkdesk allows us to spin up new IVR settings quickly. This is critical for us as we are a global business. In the past, it would take weeks to a month to get a new line but now we can get the IVR spun up as fast as we get the recordings created.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

Talkdesk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talkdesk Editions & Modules

Edition
Professional$651
Professional +Contact sales team
EnterpriseContact sales team
  1. per seat/per month
Additional Pricing Details

Rating Summary

Add comparison