3CX Phone System vs Talkdesk | TrustRadius

What users are saying about

Score 9 out of 10

Based on 26 reviews and ratings

Score 8 out of 10

Based on 205 reviews and ratings

Feature Rating Comparison

3CX Phone System

Talkdesk

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

3CX Phone System

Talkdesk

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

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The talk desk reporting page is easy to read and allows us to maintain our call queue seamlessly
Talk desk statuses help us stay organized and know what people are working on throughout the day
Transferring calls is made easy with the warm transfer option

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Bilingual Receptionist

Ruby ReceptionistsTelecommunications, 201-500 employees

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Cons

The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.

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Laura Steinbrink

HS Teacher/District Tech Integration Specialist

Plato R-V School DistrictEducation Management, 51-200 employees

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We have experienced call drops from time to time.
There are times when callers are unable to hear our support agents.
Call metric reports are not very customization with Talkdesk site. So you may need to pull call data into excel to create executive reports.

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Greg Zalecki Jr.

Director of Client Services

Sema4Biotechnology, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Talkdesk 10.0

Based on 1 answer

We are invested! :)

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Product Specialist

NationBuilderInternet, 51-200 employees

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Usability

No score

No answers yet

No answers on this topic

Talkdesk 8.8

Based on 16 answers

It's simple to use. A classic phone digit call-bar and a clear reporting page which displays call progress and agent status. The call-bar automatically populates ZenDesk tickets for all on-file numbers. Unknown or unassociated emails can be easily copied and referenced or applied to a new contact slot. Nothing fancy, as it should be.

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Special Incidents

JunoTransportation/Trucking/Railroad, 51-200 employees

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Support Rating

3CX Phone System 6.5

Based on 2 answers

I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.

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Verified User

Professional in Information Technology

Fund-Raising Company, 1001-5000 employees

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Talkdesk 9.1

Based on 73 answers

Support is extremely well delivered in a timely manner. I have not had any situation where I have felt not supported by the team of Talkdesk. The support is there, and it makes the whole experience so much nicer, unlike other platforms were you feel isolated once you have purchased the product.

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Admin Specialist

EFEducation Management, 10,001+ employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Talkdesk 7.0

Based on 1 answer

It was a little confusing but it was worth it!

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Product Specialist

NationBuilderInternet, 51-200 employees

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Alternatives Considered

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.

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Owner

Computer SourceGovernment Administration, 11-50 employees

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I like both Freshdesk and Close.io in addition to Talkdesk, but the main difference is Talkdesk is better for midsize-to-large enterprises. Close.io works well for 10 people, and Freshdesk can work well for just 1 or 2 support reps, but Talkdesk was the right software for a company of our size. Talkdesk is also a good solution for multi-department teams - ie, sales and support, rather than being JUST a support software or JUST a sales-team-geared software

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Becky Jewell Laughton

Implementation Project Manager

XolaInternet, 51-200 employees

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Return on Investment

3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt

Information Technology Manager

Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees

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So far, Talkdesk has been a great asset to our Customer Service Department. We have been in business for 10 years and this software has been great and multifunctional.
During outages with Talkdesk, it does impact our ability to reach out to our customers. Hoping for quicker resolutions when these situations happen.
Talkdesk is a wonderful tool during review time. Management is able to see each individual's stats and create a thorough report.

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Member Advocate

Happy MoneyFinancial Services, 201-500 employees

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Screenshots

See All (6) 3CX Phone System Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

3CX Phone System

Talkdesk

3CX Phone System

Talkdesk

3CX Phone System

Talkdesk

3CX Phone System

Talkdesk

3CX Phone System

Talkdesk

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