3CX vs Talkdesk | TrustRadius

What users are saying about

Score 9 out of 10

Based on 34 reviews and ratings

Score 7.9 out of 10

Based on 262 reviews and ratings

Feature Rating Comparison

3CX

Talkdesk

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

3CX

Talkdesk

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

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Callbar is one of my favorites. You can have it open in the corner of your screen and it won't clutter your windows.
Click to call. You literally can call anyone with a click of a button.
Call quality is amazing!

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Verified User

Account Manager in Sales

Food & Beverages Company, 201-500 employees

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Cons

It can include outgoing fax functionality
Voice quality appears to suffer greatly with weak Internet signal
Setting up conference calls could be made simpler
Can include texting capability

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Verified User

Engineer in Engineering

Civil Engineering Company, 11-50 employees

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Set Up -- there are some industry specific abbreviations used in some menus that make it more time consuming to set up outbound call recordings since some research is required.
Transcripts -- like most voice recognition, it's not perfect. But other tools that I use (Pixel 2 phone by Google, for example) are far more accurate.
Gitches sometimes require re-launching the app

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Director of Customer Service

EVELO Electric BicyclesSports, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Talkdesk 7.5

Based on 2 answers

It's not a 10 because we're always open to some technological, fiscal improvement that may come along. I've opted for an 8 because the product is reliable and easy to use. It fits our current needs for the most part. However, we would like to see some improvement in the reporting and easy call tracking/identification if/when questions come up regarding a particular call.

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Verified User

Manager in Customer Service

Computer Software Company, 201-500 employees

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Usability

3CX 8.0

Based on 1 answer

It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.

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Verified User

Manager in Information Technology

Automotive Company, 201-500 employees

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Talkdesk 9.3

Based on 39 answers

The Callbar often glitches, and we almost daily have to clear our Callbar caches, which is not something that is straightforward and simple for any user to do, nor is it very realistic that we can have every single agent clear their Callbar application multiple times a day to avoid glitches.

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Customer Service Manager

Neighborhoods.comReal Estate, 51-200 employees

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Support Rating

3CX 5.7

Based on 5 answers

The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

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Laura Steinbrink

HS Teacher/District Tech Integration Specialist

Plato R-V School DistrictEducation Management, 51-200 employees

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Talkdesk 8.7

Based on 183 answers

Talkdesk needs a dedicated customer support manager for each client. I don't feel that Talkdesk truly understands its customers fully. They are quick to get back to you if you have an issue however, typically they are not able to identify issues but they seem to work out the kinks eventually.

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Business Development Manager

sMedia.caMarketing & Advertising, 51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Talkdesk 7.0

Based on 2 answers

It was a little confusing but it was worth it!

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Product Specialist

NationBuilderInternet, 51-200 employees

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Alternatives Considered

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.

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Verified User

Professional in Information Technology

Fund-Raising Company, 1001-5000 employees

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Compared to the other contact center options, Talkdesk was affordable and was easy to setup. What set Talkdesk apart was easy integration with other software. Including Slack, Zendesk, and Salesforce. The new enterprise app center should make some great add-ons available. My only request would be for greater customization of the call metric reports. Another draw back is the call dispositions are set for the enter contact center and cannot be group specific.

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Greg Zalecki Jr.

Director of Client Services

Sema4Biotechnology, 201-500 employees

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Return on Investment

3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt

Information Technology Manager

Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees

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We've only had Talkdesk for a short time, but the time we've had them we've been able to avoid outages which were a consistent issue with our previous provider.
The reporting tool for Talkdesk is modern and easy to follow. This allows us to display live call center metrics on the floor TV where all the reps can see. Having visibility has helped our reps to rally to improve our service level by 15%.
Talkdesk allows us to spin up new IVR settings quickly. This is critical for us as we are a global business. In the past, it would take weeks to a month to get a new line but now we can get the IVR spun up as fast as we get the recordings created.

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Verified User

Manager in Sales

Computer Software Company, 201-500 employees

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Screenshots

See All (6) 3CX Screenshots

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

3CX Editions & Modules

Edition

Standard	Free
Pro	1.08²
Enterprise	1.31²

per user/per month

Additional Pricing Details

Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Talkdesk Editions & Modules

Edition

Professional	$65¹
Professional +	Contact sales team
Enterprise	Contact sales team

per seat/per month

Additional Pricing Details

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Rating Summary

3CX

Talkdesk

3CX

Talkdesk

3CX

Talkdesk

3CX

Talkdesk

3CX

Talkdesk

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