What users are saying about
56 Ratings
18 Ratings
56 Ratings
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Score 7.8 out of 100
18 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    3CX

    Feature Set Not Supported
    N/A
    9.0

    Vidyo

    90%
    Vidyo ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.8
    88%
    10 Ratings

    High quality video

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    8.7
    87%
    8 Ratings

    Mobile support

    N/A
    0 Ratings
    9.6
    96%
    9 Ratings

    Screen Sharing

    3CX

    Feature Set Not Supported
    N/A
    7.2

    Vidyo

    72%
    Vidyo ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    6.8
    68%
    10 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.6
    76%
    6 Ratings

    Online Meetings / Events

    3CX

    Feature Set Not Supported
    N/A
    7.8

    Vidyo

    78%
    Vidyo ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    9.3
    93%
    7 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.6
    86%
    10 Ratings

    Integrates with social media

    N/A
    0 Ratings
    5.0
    50%
    4 Ratings

    Record meetings / events

    N/A
    0 Ratings
    6.7
    67%
    5 Ratings

    Slideshows

    N/A
    0 Ratings
    9.4
    94%
    8 Ratings

    Online Events Collaboration

    3CX

    Feature Set Not Supported
    N/A
    6.5

    Vidyo

    65%
    Vidyo ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.6
    86%
    9 Ratings

    Audience polling

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Q&A

    N/A
    0 Ratings
    6.0
    60%
    5 Ratings

    Online Events Security

    3CX

    Feature Set Not Supported
    N/A
    7.9

    Vidyo

    79%
    Vidyo ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.3
    83%
    9 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.3
    83%
    8 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.0
    70%
    6 Ratings

    Attribute Ratings

    • Vidyo is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    8.8

    Vidyo

    88%
    10 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    8.0

    Vidyo

    80%
    1 Rating

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    8.0

    Vidyo

    80%
    5 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Vidyo

    I've had HR professionals ask about using it for interviews. Gone are the days where we have to spend hundreds of dollars to fly candidates in or limit ourselves to phone interviews. Vidyo with it's high reliability has saved the organization thousands in travel costs with candidate recruitment. Business meetings that can often be troubling to get leaders and executive all in one room, Vidyo has functioned extraordinarily well in bringing in people from home, on the road, or the airport. Mobile capabilities are easy and fast. Quick daily calls and chats in the office are probably best suited for the free options out there as Vidyo is not a free service like others. Better yet general phone calls will suffice.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Vidyo

    • I didn't have to sign up, I just need to log into the "room" I was supposed to, so unlike Skype or other instruments, I didn't need to spend time and create my own account.
    • To be honest, the largest online class I've attended had 10 people in it (besides the teacher), but it was a good quality connection.
    • I enjoyed the ability to ask questions or clarifications in the chat (without having to turn on my microphone, so that the teacher could answer the question when he/she finished the thought).
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Vidyo

    • The design and the branding give little to be desired
    • Customer support is below average
    • The API must be rewritten and add more functions that are commonly requested.
    • Project codes are not well maintained and hard to find.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Vidyo

    Starting Price

    Editions & Modules

    Vidyo editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Usability

      3CX

      No answers on this topic

      Vidyo

      Though not as widely used as Zoom or Google Hangouts, it is very competitive as far as features and usability
      Read full review

      Support Rating

      3CX

      The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
      Read full review

      Vidyo

      We have an internal tech team dedicated to setup and troubleshooting of Vidyo. This makes it very easy, because we have access to our own employees for help. Rarely have I or anyone I work with had to escalate something to Vidyo themselves, and we're lucky to have the internal administrators that run the show. Almost like Vidyo is ours and ours alone.
      Read full review

      Alternatives Considered

      3CX

      The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
      Read full review

      Vidyo

      Vidyo is better than the competitors for large meetings with many participants, due to ease of use for participants - everything in-browser has a very low threshold. Due to its lack of breakout rooms, it is less suited for smaller (or internal) meetings, where you can expect everyone to install a client.
      Read full review

      Return on Investment

      3CX

      • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
      • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
      Read full review

      Vidyo

      • It did help us reach the objective of education - after a while, everyone had a chance to connect and the quality of video/audio once you're in is great. It's just getting there that isn't up to par (but hopefully would be changed in next versions).
      Read full review

      Screenshots

      Add comparison