What users are saying about
7 Ratings
12 Ratings
7 Ratings
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Score 6.8 out of 101
12 Ratings
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Score 7.5 out of 101

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Likelihood to Recommend

3dcart

3dcart works well for small to medium size businesses that want to take care of their own website and product uploads and have the time to stay on top of inventory management. It does not work as well for a business who wants to just "turn it on" and forget about it unless they are able to integrate their POS system with 3dcart to manage inventory.
Tracy Beers profile photo

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
No photo available

Feature Rating Comparison

Online Storefront

3dcart
7.3
ChannelAdvisor
8.8
Product catalog & listings
3dcart
8.0
ChannelAdvisor
10.0
Product management
3dcart
8.0
ChannelAdvisor
9.0
Bulk product upload
3dcart
10.0
ChannelAdvisor
9.0
Branding
3dcart
7.0
ChannelAdvisor
Mobile storefront
3dcart
7.0
ChannelAdvisor
Product variations
3dcart
8.0
ChannelAdvisor
7.0
Website integration
3dcart
5.0
ChannelAdvisor
Visual customization
3dcart
8.0
ChannelAdvisor
CMS
3dcart
5.0
ChannelAdvisor

Online Shopping Cart

3dcart
8.0
ChannelAdvisor
Checkout user experience
3dcart
8.0
ChannelAdvisor

Online Payment System

3dcart
9.0
ChannelAdvisor
eCommerce security
3dcart
9.0
ChannelAdvisor

eCommerce Marketing

3dcart
8.0
ChannelAdvisor
6.0
Promotions & discounts
3dcart
8.0
ChannelAdvisor
6.0
Personalized recommendations
3dcart
7.0
ChannelAdvisor
SEO
3dcart
9.0
ChannelAdvisor

eCommerce Business Management

3dcart
6.8
ChannelAdvisor
8.0
Order processing
3dcart
8.0
ChannelAdvisor
7.0
Inventory management
3dcart
5.0
ChannelAdvisor
9.0
Shipping
3dcart
7.0
ChannelAdvisor
8.0
Custom functionality
3dcart
7.0
ChannelAdvisor
Multi-site management
3dcart
ChannelAdvisor
8.1

Pros

  • SEO - 3dcart is built in such a way that even if you do no SEO work at all, as long as you use the meta description wizard on each page or product you wind up still searching pretty well in Google.
  • Product uploads - Product uploads are easy to do with 3dcart's .csv import/export feature. No need to struggle with messy simple and variable uploads like on WooCommerce, 3dcart takes the guesswork and hassle out of uploading different product types.
  • Media uploads - Media uploads are quick and simple and the uploader always works.
Tracy Beers profile photo
  • Scales very well - able to handle thousands of product listings with no lag.
  • Constantly implementing new marketplaces.
  • Stays up to date with all changes to marketplace templates and SEM revisions.
No photo available

Cons

  • 3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
  • There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
  • It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.
Tracy Beers profile photo
  • Customer Support: Unfortunately ChannelAdvisor does not currently provide a phone number for their support team. Everything is done strictly through email. While you can submit support tickets with "urgent" or "high priority" settings, response is almost always a little lackadaisical. It would amazing if they had a direct line to call or chat feature to make solving technical issues more efficient.
  • Training/Strategy Resources: Don't get me wrong, ChannelAdvisor provides plenty of resources to educate users on its platform. It may be personal preference, but the organizational layout seems a little outdated and not as easy-to-navigate as its normal user interface.
  • Optimization History Log: Battling feed errors in ChannelAdvisor tends to happen a lot. It would be great to have some sort of change history log for users to reference when optimizing feeds. In my experience, it's tough to pinpoint which changes in particular actually solved or caused an issue to occur.
Taylor Amon profile photo

Likelihood to Renew

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Mark Madans profile photo
ChannelAdvisor7.0
Based on 3 answers
Only reason I would renew is because everything is live and working on the system. If I were the company owner I would build my own e-commerce site as a stand-alone site and migrate away from ChannelAdvisor ASAP.
No photo available

Implementation

No score
No answers yet
No answers on this topic
ChannelAdvisor8.0
Based on 1 answer
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell profile photo

Alternatives Considered

I found 3dcart to be the most cost effective and easiest to use for my smaller to medium sized business clients.
Tracy Beers profile photo
Last year we looked into GoDataFeed as a result of some frustration with ChannelAdvisor's support team (plus we wanted to find some cheaper options). As much as I was looking for a reason to go with someone else, ChannelAdvisor simply holds too much of an edge when it comes to optimization and reporting features. In the end, the sophisticated, yet simple nature of ChannelAdvisor's platform outweighed less-than-ideal customer service. It also may have been the fact that we were already entirely set up and familiar with the ChannelAdvisor interface. Starting over just didn't make sense, and we really didn't have a reason to complain other than cost (which isn't terrible given our sales performance) and customer support
Taylor Amon profile photo

Return on Investment

  • 3dcart has enabled my clients to quickly and easily get up and running with an online store giving them an almost immediate ROI.
Tracy Beers profile photo
  • Faster Activation on New Marketplaces/Comparison Shopping Engines: With most new websites we look to expand to, I've been able to completely map our entire product feed and go "live" with our listings in under a week. It's a very quick turnaround. We've actually been able to launch three new marketplaces in the last few months.
  • Increased Employee Efficiency: ChannelAdvisor removes a lot of the manual optimization typically needed to manage a product feed. This has freed up a ton of time to focus efforts elsewhere.
Taylor Amon profile photo

Pricing Details

3dcart

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ChannelAdvisor

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details