3dcart vs Kibo eCommerce

Likelihood to Recommend

They seem to be very well suited to startup websites.We need to almost threaten to leave to get them to pay attention to us, a 10-year customer and a larger company. When they do pay attention, we pretty much got the royal treatment. When we have brought new ideas and concepts to them, they make us pay for the upgrade, then offer that upgrade to all other customers. Essentially we fell like we are funding their R&D at times.

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Verified User

C-Level Executive in Corporate

Wholesale Company, 11-50 employees

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Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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Feature Rating Comparison

3dcart

Kibo eCommerce

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

3dcart

Kibo eCommerce

Abandoned cart recovery

Checkout user experience

3dcart

Kibo eCommerce

eCommerce security

3dcart

Kibo eCommerce

Promotions & discounts

Personalized recommendations

SEO

3dcart

Kibo eCommerce

Multi-site management

Order processing

Inventory management

Shipping

Custom functionality

Pros

3dcart is a more basic website tool that can get customers started quickly.
It only has a certain amount of options, making it an ok tool to use if you don't need a particularly large website.

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Verified User

Employee in Marketing

Printing Company, 51-200 employees

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Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
Native responsive design in the latest version is great.
Dynamic product categories is a big win.

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Verified User

Director in Marketing

Retail Company, 51-200 employees

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Cons

3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.

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Tracy Beers

Owner

Snowsports Marketing GroupMarketing and Advertising, 1-10 employees

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Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
Mozu management doesn't care about clients.
Mozu is not SEO friendly. It does not follow SEO best practices.
The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
Data migration for products is exceeding difficult. Order data can not be migrated at all.

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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Likelihood to Renew

Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.

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Mark Madans

Owner

HOCOA North AtlantaConsumer Services, 1-10 employees

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No answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Kibo eCommerce 1.0

Based on 1 answer

One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Kibo eCommerce 1.0

Based on 1 answer

At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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Alternatives Considered

While Shopify is pretty slick in operation, Shopify's fees are way, way, way too expensive compared to 3Dcart.Magento required a hefty redesign price Tag. BigCommerce seemed like overkill for our needs as an e-commerce company. Big Commerce has some very good material to help you decide on how to pick an e-commerce engine that was helpful to us.

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Verified User

C-Level Executive in Corporate

Wholesale Company, 11-50 employees

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Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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Return on Investment

Because 3dcart ended up not being the best for our business, we decided to go with BigCommerce instead.
It was an excellent platform to consider, and we tried it for a time but quickly realized it did not provide what our business needed.

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Verified User

Employee in Marketing

Printing Company, 51-200 employees

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Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).

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Verified User

Director in Marketing

Retail Company, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

3dcart Editions & Modules

Edition

Startup Store	$19¹
Basic Store	$29¹
Plus Store	$79¹
Power Store	$129¹
Pro Store	$229¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Kibo eCommerce Editions & Modules

—

Additional Pricing Details

—

Rating Summary

3dcart

Kibo eCommerce

3dcart

Kibo eCommerce

3dcart

Kibo eCommerce

Likelihood to Recommend

3dcart

Kibo eCommerce

Feature Rating Comparison

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

Abandoned cart recovery

Checkout user experience

eCommerce security

Promotions & discounts

Personalized recommendations

SEO

Multi-site management

Order processing

Inventory management

Shipping

Custom functionality

Pros

3dcart

Kibo eCommerce

Cons

3dcart

Kibo eCommerce

Likelihood to Renew

3dcart

Kibo eCommerce

Support Rating

3dcart

Kibo eCommerce

Implementation Rating

3dcart

Kibo eCommerce

Alternatives Considered

3dcart

Kibo eCommerce

Return on Investment

3dcart

Kibo eCommerce

Screenshots

3dcart

Kibo eCommerce

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

3dcart Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Kibo eCommerce Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison