What users are saying about

3dcart

6 Ratings

Miva

19 Ratings

3dcart

6 Ratings
Score 7.1 out of 101

Miva

19 Ratings
Score 5.3 out of 101

Add comparison

Likelihood to Recommend

3dcart

3dcart works well for small to medium size businesses that want to take care of their own website and product uploads and have the time to stay on top of inventory management. It does not work as well for a business who wants to just "turn it on" and forget about it unless they are able to integrate their POS system with 3dcart to manage inventory.
Tracy Beers profile photo

Miva

I am aware of some interesting applications of the Miva platform where it may be the optimal choice, but for the vast majority of store owners the negatives greatly outweigh the positives, and, despite some skilled and personable staff, management seems unwilling to make changes that might set the platform, and their official hosting arm, on a better course. Unfortunately, given the fevered competition among eCommerce platforms, I don't really see how they might turn things around unless there's major changes made at the top of Miva and their basic approach to maintaining their system.
No photo available

Feature Rating Comparison

Online Storefront

3dcart
7.3
Miva
Product catalog & listings
3dcart
8.0
Miva
Product management
3dcart
8.0
Miva
Bulk product upload
3dcart
10.0
Miva
Branding
3dcart
7.0
Miva
Mobile storefront
3dcart
7.0
Miva
Product variations
3dcart
8.0
Miva
Website integration
3dcart
5.0
Miva
Visual customization
3dcart
8.0
Miva
CMS
3dcart
5.0
Miva

Online Shopping Cart

3dcart
8.0
Miva
Checkout user experience
3dcart
8.0
Miva

Online Payment System

3dcart
9.0
Miva
eCommerce security
3dcart
9.0
Miva

eCommerce Marketing

3dcart
8.0
Miva
Promotions & discounts
3dcart
8.0
Miva
Personalized recommendations
3dcart
7.0
Miva
SEO
3dcart
9.0
Miva

eCommerce Business Management

3dcart
6.8
Miva
Order processing
3dcart
8.0
Miva
Inventory management
3dcart
5.0
Miva
Shipping
3dcart
7.0
Miva
Custom functionality
3dcart
7.0
Miva

Pros

  • SEO - 3dcart is built in such a way that even if you do no SEO work at all, as long as you use the meta description wizard on each page or product you wind up still searching pretty well in Google.
  • Product uploads - Product uploads are easy to do with 3dcart's .csv import/export feature. No need to struggle with messy simple and variable uploads like on WooCommerce, 3dcart takes the guesswork and hassle out of uploading different product types.
  • Media uploads - Media uploads are quick and simple and the uploader always works.
Tracy Beers profile photo
  • Based on a templating system. Almost every part of a page is built from templates, that can not only be customized, but contain HTML. JavaScript and a subset of the Miva Script language for powerful and responsive dynamic page experiences.
  • PCI compliance and overall security. Miva puts significant effort into the security of their platform.
  • Room for growth. A business can start out using only base capabilities, and fairly easily add more as their business needs grow.
Gordon Currie profile photo

Cons

  • 3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
  • There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
  • It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.
Tracy Beers profile photo
  • Training and documentation. Miva Merchant is fairly complex, and while they continue to make good progress in providing resources for all levels of expertise (beginner to expert), there are still a number of gaps. To take the step beyond the initial levels of online storefront requires expert assistance for most businesses (unless they have some substantial IT/technical resources available).
  • Market for add-on and add-in products. (Note: this is significantly biased by our own business experience selling workflow and feature products for Miva Merchant.) The long-term goal for Miva has been stated to essentially involve having integration partners (selling their time) and larger companion product partners (selling products that work with, but usually NOT within Merchant). There is clearly a gap of potential customer needs that they are attempting to build into the core platform. Of course, no one can cover all needs! While Miva Merchant is not hostile to third-party product companies, neither do they have an explicit place in their long term roadmap. It is my opinion that their strategy of minimizing third-party add-on developers may be throwing the baby out with the bathwater, and I shudder to imagine a time when all significant features only come from the developers within Miva. As good as they are (quite good) they suffer from the inevitable myopia that ALL companies have - they are NOT their customers!
Gordon Currie profile photo

Likelihood to Renew

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Mark Madans profile photo
Miva7.7
Based on 15 answers
Frankly, we periodically review what is available, and while there are many companies popping up all the time, there are just as many winking out of existence. With how easy it is to 'create' a basic platform and a company these days, I would recommend anyone give serious weight to 1. how long a company has been selling 2. overall and especially CURRENT customer satisfaction and 3. growth potential.
Gordon Currie profile photo

Usability

No score
No answers yet
No answers on this topic
Miva2.1
Based on 3 answers
I won't say usability is all bad with Miva; basic product configuration isn't complicated and assigning products to categories works well. However, when you go beyond the most elementary tasks, things almost always become needlessly cumbersome and the information stored by the platform is inherently poorly organized. They've really hyped that Miva 9 released last year features a re-worked admin interface, but from our perspective they've simply given it a fresh coat of paint, made the layout passably mobile friendly, but yet still have not in a substantive way addressed the glaring deficiencies at the core of the platform itself. Adding custom admin area bookmarks is a band aid, not a proper fix.
No photo available

Reliability and Availability

No score
No answers yet
No answers on this topic
Miva9.0
Based on 1 answer
I work with multiple Miva sites daily, and uptime is fantastic. Outages are rare from my experience, and any issues have generally been short and handled quickly.
Chris Janus profile photo

Support

No score
No answers yet
No answers on this topic
Miva5.1
Based on 2 answers
The Miva development staff generally did a good job at implementing requested new features and making functionality revisions. However, the costs can get quite steep depending on what you're asking for. Things more often than not went quite well once a project and its pricing was mutually accepted. However, it can be very difficult to get a human on the phone or by email if there's a genuine emergency. Other reviewers here have had more positive things to say, but in our experience we would be on hold on average for 30 minutes before speaking with someone when calling the tech support line.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Miva6.0
Based on 4 answers
Creating the Miva store originally took a reasonable amount of time, 2-3 months, but we were unable to migrate our orders and customer accounts from the old platform. Additional refinements were required over the following 6 months to refine the functionality and features so that they worked properly for our store and fulfillment process.
No photo available

Alternatives Considered

I found 3dcart to be the most cost effective and easiest to use for my smaller to medium sized business clients.
Tracy Beers profile photo
Working with Miva directly reduced the need to utilize someone to help us integrate and become accustom to the platform. Magento does have more flexibility with personalized messaging from my experience however
Deirdre Daily profile photo

Scalability

No score
No answers yet
No answers on this topic
Miva10.0
Based on 1 answer
Miva has proven to be a great solution for smaller mom-and-pop stores through large enterprise-class businesses with tens of thousands of products. Performance is just as strong on enterprise-class stores as on considerably smaller stores, and an increasing number of marketing/sales tools are continually being added to the core Miva functionality to keep up with current marketplace demands.
Chris Janus profile photo

Return on Investment

  • 3dcart has enabled my clients to quickly and easily get up and running with an online store giving them an almost immediate ROI.
Tracy Beers profile photo
  • The open community has helped our sales because we quickly became known as an expert in the area, and customers came to us instead of us having to cold call them.
  • The ability to extend the platform with third-party modules, or even to write custom modules specifically for a particular client, made Miva a perfect choice for almost every site.
Susan Petracco profile photo

Pricing Details

3dcart

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Miva

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details