What users are saying about

3dcart

5 Ratings

3dcart

5 Ratings
Score 6.4 out of 101

Oracle Commerce Cloud

6 Ratings
Score 7.9 out of 101

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Likelihood to Recommend

3dcart

3dcart is well suited to getting a site up and running quickly with shopping cart capabilities. The merchant account set up was easy and there are inventory and shipping capabilities, as well. It is a very powerful tool for a small business without full time IT support on staff. While I did not have many products, it seemed like a merchant with a large inventory would have to spend a great deal of time on setting up the store

Oracle Commerce Cloud

Oracle Commerce Cloud seems to have a lot of ties to other systems (of course, other Oracle systems, but also others) which can ultimately provide a lot of additional benefits by having multiple systems talk to each other. For example, marketing automation can interact with OCC and an ERP system.The user friendliness is certainly the most beneficial - we've previously had to rely on an overwhelmed IT and programming staff, whereas now marketing can deal with far more backend items. A/B testing items on a live page and automatically implementing the "winning" variable is hugely beneficial - especially since marketing can endlessly try new things easily.However, the initial implementation and build out still seems difficult and fraught with the possibility of difficult to fix errors. Documentation appears to be sparse, or at least spread across a wide variety of areas. A step-by-step onboarding process would help.

Feature Rating Comparison

Online Storefront

3dcart
7.0
Oracle Commerce Cloud
8.1
Product catalog & listings
3dcart
8.0
Oracle Commerce Cloud
8.3
Product management
3dcart
8.0
Oracle Commerce Cloud
8.2
Branding
3dcart
6.0
Oracle Commerce Cloud
8.4
Mobile storefront
3dcart
6.0
Oracle Commerce Cloud
7.6
Product variations
3dcart
8.0
Oracle Commerce Cloud
7.6
Website integration
3dcart
7.0
Oracle Commerce Cloud
8.0
Visual customization
3dcart
6.0
Oracle Commerce Cloud
8.5
Bulk product upload
3dcart
Oracle Commerce Cloud
8.4
CMS
3dcart
Oracle Commerce Cloud
7.9

Online Shopping Cart

3dcart
9.0
Oracle Commerce Cloud
8.8
Checkout user experience
3dcart
9.0
Oracle Commerce Cloud
8.8
Abandoned cart recovery
3dcart
Oracle Commerce Cloud
8.8

Online Payment System

3dcart
8.0
Oracle Commerce Cloud
8.4
eCommerce security
3dcart
8.0
Oracle Commerce Cloud
8.4

eCommerce Marketing

3dcart
7.5
Oracle Commerce Cloud
8.1
Promotions & discounts
3dcart
10.0
Oracle Commerce Cloud
8.5
SEO
3dcart
5.0
Oracle Commerce Cloud
7.3
Personalized recommendations
3dcart
Oracle Commerce Cloud
8.5

eCommerce Business Management

3dcart
8.0
Oracle Commerce Cloud
8.5
Custom functionality
3dcart
8.0
Oracle Commerce Cloud
8.4
Multi-site management
3dcart
Oracle Commerce Cloud
8.4
Order processing
3dcart
Oracle Commerce Cloud
8.8
Inventory management
3dcart
Oracle Commerce Cloud
8.4
Shipping
3dcart
Oracle Commerce Cloud
8.4

Pros

  • Strong shopping cart capabilities, with all types of promotions and discounting capabilities. Easy to set up the promotion and implement the campaign.
  • Integration with our email provider to be able to segment buyers based on timing of purchase.
  • Easy to use blog, was able to set up each post simply and create SEO/Meta tags associated with each post.
  • Products set up was easy and there are options for categories and classes to make setting up the store easy.
  • Easy to use for someone with no programming skills.
  • OCC is mobile friendly and you can create different views easily
  • IT does not need to be involved in adding and modifying products - the backend user interface is easy for marketing to work within
  • A/B testing is extremely easy, requires absolutely no programming, and allows marketing to continuously optimize the website - live - and automatically implement the best working results

Cons

  • Using images on the site and in the blog was a cumbersome process. The upload was easy enough, but finding and using the image after upload was terrible. The navigation of the images was difficult and there were no sort functions.
  • For a simple site without the need for a log in admin or shipping, these functions and capabilities were not easily hidden or removed. You needed to have a programmer go into the code to remove them. For a tool like 3dcart, it seemed to be something they could have taken care of with check boxes in the settings.
  • While expected, the templates available were very basic and simple. To enhance the look of your site, you will need a programmer or pay for the premium templates.
  • Initial implementation for us has been particularly expensive, and requires the use of multiple partners. Onboarding and initial build out can be difficult, with some potential far-reaching errors.
  • We've discovered from others in our use case, that if an error is made in initial product definition and hierarchy setup, they live in the instance permanently.
  • Specifically, within search, it will only search 'products,' so things like warranties, articles, or other content wouldn't show up unless literally everything is an independent product.

Likelihood to Renew

Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
No answers on this topic

Alternatives Considered

Selected 3DCart based on price point and ease of getting started. Gave a two week free trial to make sure I could get it set up. Seemed easier than other options and had room to grow if I need more capabilities. It also integrated with QuckBooks, FaceBook and Auth.net which were all part of the package right from the start.
We weighed a few different options, including adjusting our own custom solution, but ultimately chose OCC due to Oracle's backing and integration with other Oracle items, which we also acquired (ERP, project management, etc.). Really, it's about a stable ecosystem with a massive amount of resources behind it - we're confident that any issues we run into can either be easily fixed, or it's a large enough ecosystem with users that there's an acceptable workaround that someone already has found. AI integration out-of-the-box is pretty great, too.

Return on Investment

  • Enhanced customer service with ticket system.
  • Was able to quickly set up shop and get started on the web.
  • We anticipate mobile traffic bounce rate to drop significantly and conversion rates to increase. We're still to early on in our implementation to confirm these findings.

Pricing Details

3dcart

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Oracle Commerce Cloud

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details