Shift4Shop vs. TrueCommerce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Shift4Shop
Score 2.3 out of 10
N/A
Shift4Shop (formerly 3dcart) is a customizable eCommerce platform designed to build an online store. Some features include Level 1 PCI security compliance, the same level used by banks and large financial institutions, along with search engine optimized templates and no transaction fees. The former 3dcart was acquired by Shift4 Payments in November, 2020.N/A
TrueCommerce
Score 5.4 out of 10
N/A
Truecommerce EDI software is supported by a global commerce network that is used to connect with 160,000+ retailers. Headquartered in Cranberry Township, PA, the TrueCommerce Trading Partner EDI Platform is designed to offer an end-to-end solution for EDI compliance and integration.N/A
Pricing
Shift4ShopTrueCommerce
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Shift4ShopTrueCommerce
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsShift4Shop offers a free enterprise-grade plan for US customers who use their payment processing.
More Pricing Information
Features
Shift4ShopTrueCommerce
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Shift4Shop
1.0
8 Ratings
154% below category average
TrueCommerce
-
Ratings
Product catalog & listings1.08 Ratings00 Ratings
Product management1.08 Ratings00 Ratings
Bulk product upload1.06 Ratings00 Ratings
Branding1.07 Ratings00 Ratings
Mobile storefront1.08 Ratings00 Ratings
Product variations1.08 Ratings00 Ratings
Website integration1.08 Ratings00 Ratings
Visual customization1.08 Ratings00 Ratings
CMS1.07 Ratings00 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Shift4Shop
1.0
8 Ratings
153% below category average
TrueCommerce
-
Ratings
Abandoned cart recovery1.06 Ratings00 Ratings
Checkout user experience1.08 Ratings00 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Shift4Shop
1.0
8 Ratings
157% below category average
TrueCommerce
-
Ratings
eCommerce security1.08 Ratings00 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Shift4Shop
1.3
8 Ratings
141% below category average
TrueCommerce
-
Ratings
Promotions & discounts1.08 Ratings00 Ratings
Personalized recommendations1.07 Ratings00 Ratings
SEO1.98 Ratings00 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Shift4Shop
1.0
8 Ratings
154% below category average
TrueCommerce
-
Ratings
Multi-site management1.04 Ratings00 Ratings
Order processing1.07 Ratings00 Ratings
Inventory management1.06 Ratings00 Ratings
Shipping1.07 Ratings00 Ratings
Custom functionality1.08 Ratings00 Ratings
Best Alternatives
Shift4ShopTrueCommerce
Small Businesses
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10

No answers on this topic

Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Anypoint Platform
Anypoint Platform
Score 8.2 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
TIBCO B2B Integration Solution
TIBCO B2B Integration Solution
Score 8.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Shift4ShopTrueCommerce
Likelihood to Recommend
1.0
(9 ratings)
10.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(4 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Shift4ShopTrueCommerce
Likelihood to Recommend
Shift4
At this point I would recommend looking elsewhere - 8 years with a platform and finally have to switch due to the unreliability is not something a business likes to do! They should sell the platform to a company that actually cares about owning an ecommerce builder. Research Shift4 - the parent
Read full review
TrueCommerce
If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
Read full review
Pros
Shift4
  • Membership rewards (a points awarding system) is really easy to set up and manage
  • Gift certificate issuance and redemption is simple to use and manage
  • Site design and redesign is straightforward and they are very helpful with design packages to customize.
  • They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.
Read full review
TrueCommerce
  • Page layout.
  • Processing purchases.
  • Ease of creation.
Read full review
Cons
Shift4
  • Page structure is all over the place. It can be difficult to find where to go to make page edits.
  • Base platform isn't very robust and requires multiple add-ons in order to add CRM, Taxes, and other capabilities
  • Reporting isn't very strong, necessitating outside analytics
  • File system is also pretty wonky and feels very primitive
  • Customer service and technical help leaves MUCH to be desired.
  • Not as many supported add-ons/plug-ins as other platforms, and many of them cost additional fees. Many of them also don't seamlessly integrate, meaning you'll need to dev the integration yourself.
  • In general, what you see in the WYSIWYG is not what you get.
  • Order System is not very intuitive for the modern era
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TrueCommerce
  • Nexternal is hosted solution which means much of the source code is protected and inaccessible. For clients looking to fully customize the user experience, there are some limitations, with any hosted solution, that must be considered.
  • Nexternal doesn't have a built in wish list feature. They did partner with a 3rd party vendor, and now offer the base functionality; however, for clients whose needs center on the capabilities of a wish list, this feature must be closely considered.
  • Nexternal's monthly fees are structured in such a way that they scale based on sales. This can be an affordable set up for a majority, but a deterrent for others. That said, the phrase 'you get what you pay for' rings true for ecommerce platforms as well. As I've mentioned perhaps too many times already, the level of reliable support combined with the user-friendly, secure platform are worth it.
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Likelihood to Renew
Shift4
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Read full review
TrueCommerce
I no longer work in a company that would utilize it.
Read full review
Usability
Shift4
No answers on this topic
TrueCommerce
I love the control and attention to detail that this system has. Don't be intimidated by it. Keep playing with it, ask questions, and get to know the program. You will grow to absolutely love and understand it.
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Support Rating
Shift4
No answers on this topic
TrueCommerce
We've worked with ecommerce providers for over 12 years, and we have yet to find another solution that provides the same level of responsiveness and accessibility as Nexternal's account representatives.
Read full review
Implementation Rating
Shift4
No answers on this topic
TrueCommerce
I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
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Alternatives Considered
Shift4
We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
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TrueCommerce
When we started with Nexternal, there were not as many options as there are today. We felt the platform was one that we could work with and had a great customer support contact that helped us during the creation of our site.
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Return on Investment
Shift4
  • Because 3dcart ended up not being the best for our business, we decided to go with BigCommerce instead.
  • It was an excellent platform to consider, and we tried it for a time but quickly realized it did not provide what our business needed.
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TrueCommerce
  • Decreased efficiency in terms of how long it takes to enter order.
  • Very quick with reporting which was great for meetings and customer service calls.
  • Inefficient in terms of shipping abilities.
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ScreenShots

Shift4Shop Screenshots

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