What users are saying about

3dcart

5 Ratings

Volusion

28 Ratings

3dcart

5 Ratings
Score 6.4 out of 101

Volusion

28 Ratings
Score 6.7 out of 101

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Likelihood to Recommend

3dcart

3dcart is well suited to getting a site up and running quickly with shopping cart capabilities. The merchant account set up was easy and there are inventory and shipping capabilities, as well. It is a very powerful tool for a small business without full time IT support on staff. While I did not have many products, it seemed like a merchant with a large inventory would have to spend a great deal of time on setting up the store

Volusion

Volusion is an adequate solution for any ecommerce website. It's comparable to all of its current major competitors in price and services, as a one-stop packaged solution that can handle every aspect of your online sales presence.

Feature Rating Comparison

Online Storefront

3dcart
7.0
Volusion
7.6
Product catalog & listings
3dcart
8.0
Volusion
8.0
Product management
3dcart
8.0
Volusion
8.0
Branding
3dcart
6.0
Volusion
7.0
Mobile storefront
3dcart
6.0
Volusion
7.0
Product variations
3dcart
8.0
Volusion
9.0
Website integration
3dcart
7.0
Volusion
8.0
Visual customization
3dcart
6.0
Volusion
7.0
Bulk product upload
3dcart
Volusion
8.1
CMS
3dcart
Volusion
6.1

Online Shopping Cart

3dcart
9.0
Volusion
6.0
Checkout user experience
3dcart
9.0
Volusion
8.0
Abandoned cart recovery
3dcart
Volusion
4.0

Online Payment System

3dcart
8.0
Volusion
9.0
eCommerce security
3dcart
8.0
Volusion
9.0

eCommerce Marketing

3dcart
7.5
Volusion
7.0
Promotions & discounts
3dcart
10.0
Volusion
8.0
SEO
3dcart
5.0
Volusion
7.1
Personalized recommendations
3dcart
Volusion
6.0

eCommerce Business Management

3dcart
8.0
Volusion
8.0
Custom functionality
3dcart
8.0
Volusion
7.0
Multi-site management
3dcart
Volusion
3.0
Order processing
3dcart
Volusion
10.0
Inventory management
3dcart
Volusion
10.0
Shipping
3dcart
Volusion
9.9

Pros

  • Strong shopping cart capabilities, with all types of promotions and discounting capabilities. Easy to set up the promotion and implement the campaign.
  • Integration with our email provider to be able to segment buyers based on timing of purchase.
  • Easy to use blog, was able to set up each post simply and create SEO/Meta tags associated with each post.
  • Products set up was easy and there are options for categories and classes to make setting up the store easy.
  • Easy to use for someone with no programming skills.
  • Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
  • Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
  • Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.

Cons

  • Using images on the site and in the blog was a cumbersome process. The upload was easy enough, but finding and using the image after upload was terrible. The navigation of the images was difficult and there were no sort functions.
  • For a simple site without the need for a log in admin or shipping, these functions and capabilities were not easily hidden or removed. You needed to have a programmer go into the code to remove them. For a tool like 3dcart, it seemed to be something they could have taken care of with check boxes in the settings.
  • While expected, the templates available were very basic and simple. To enhance the look of your site, you will need a programmer or pay for the premium templates.
  • The user interface is relatively straight forward, but I've got more of a development/DB background. I think it could still stand to be made easier for clients that don't have a technical background.
  • Their developer community is really limited. Platforms like Shopify and Magento have extensive developer communities with a variety of companies to choose from. Volusion seems as though they haven't prioritized building this out.
  • A lot of my current and former clients complain about how the platform is limited from a customization standpoint. From personal experience I know that you can do just about whatever you want with it, but you have to pay a lot more than you might with more open platforms.

Likelihood to Renew

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Volusion9.7
Based on 11 answers
Our online store was purchased by a larger company and integrated into their current cart (Magento) -- this decreased our sales and user experience but the decision was beyond my control.

Usability

No score
No answers yet
No answers on this topic
Volusion10.0
Based on 1 answer
I know what to do to add a new product, promotion or do an analysis of sales.

Support

No score
No answers yet
No answers on this topic
Volusion10.0
Based on 1 answer
The people are based in the US. There is no language barrier. They are extremely well trained and bright people. They are not under the gun to get me off the phone. They care about solving my problem then and there.

There is no other customer service organization that I have dealt with either in the US or abroad (gasp) that comes close to providing the excellent customer service that I receive from Volusion.

Implementation

No score
No answers yet
No answers on this topic
Volusion10.0
Based on 2 answers
Do it during your low season, if you have one. Test all functionality before going live. Be sure Volusion has your URL.

Alternatives Considered

Selected 3DCart based on price point and ease of getting started. Gave a two week free trial to make sure I could get it set up. Seemed easier than other options and had room to grow if I need more capabilities. It also integrated with QuckBooks, FaceBook and Auth.net which were all part of the package right from the start.
Volusion blew Miva out of the water. Magento allows for more customization without having to use 'partners' which helps keeps the cost down but requires a great deal more technical knowledge to create and maintain.

Return on Investment

  • Enhanced customer service with ticket system.
  • Was able to quickly set up shop and get started on the web.
  • Increased customer service (has build-in ticketing system and user tracking)
  • Increased ROI and allowed for ROI tracking with campaign token links
  • Increased employee efficiency -- allowing a single person to handle hundreds of daily orders without overloading them. Also saved time for technical people as there is less work in setting up the website and customize the user experience.
  • Did not sync beautifully with Quickbooks -- we had to manually enter orders for the first 2 years before investing in T-Hub which did most of this for us. T-Hub did not resolve all issues though and each order had to be manually double-checked to maintain clean books.
  • The user to use customer interface helped triple our sales within a few months of moving our online store from Miva Merchant to Volusion.

Screenshots

Pricing Details

3dcart

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
3dcart Editions & Modules
3dcart
Additional Pricing Details

Volusion

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Volusion Editions & Modules
Volusion
Edition
Mini
$151
Plus
$351
Pro
$751
1. per plan
Additional Pricing Details