What users are saying about

3dcart

6 Ratings

Volusion

28 Ratings

3dcart

6 Ratings
Score 7.1 out of 101

Volusion

28 Ratings
Score 6.6 out of 101

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Likelihood to Recommend

3dcart

3dcart works well for small to medium size businesses that want to take care of their own website and product uploads and have the time to stay on top of inventory management. It does not work as well for a business who wants to just "turn it on" and forget about it unless they are able to integrate their POS system with 3dcart to manage inventory.

Volusion

I imagine if the company is very large, they should ask about scalability, ability to handle heavy traffic, etc. That is not an issue for my company, however.

Feature Rating Comparison

Online Storefront

3dcart
7.3
Volusion
7.6
Product catalog & listings
3dcart
8.0
Volusion
8.0
Product management
3dcart
8.0
Volusion
8.0
Bulk product upload
3dcart
10.0
Volusion
8.0
Branding
3dcart
7.0
Volusion
7.0
Mobile storefront
3dcart
7.0
Volusion
7.0
Product variations
3dcart
8.0
Volusion
9.0
Website integration
3dcart
5.0
Volusion
8.0
Visual customization
3dcart
8.0
Volusion
7.0
CMS
3dcart
5.0
Volusion
6.0

Online Shopping Cart

3dcart
8.0
Volusion
6.0
Checkout user experience
3dcart
8.0
Volusion
8.0
Abandoned cart recovery
3dcart
Volusion
4.0

Online Payment System

3dcart
9.0
Volusion
9.0
eCommerce security
3dcart
9.0
Volusion
9.0

eCommerce Marketing

3dcart
8.0
Volusion
7.0
Promotions & discounts
3dcart
8.0
Volusion
8.0
Personalized recommendations
3dcart
7.0
Volusion
6.0
SEO
3dcart
9.0
Volusion
7.0

eCommerce Business Management

3dcart
6.8
Volusion
8.0
Order processing
3dcart
8.0
Volusion
10.0
Inventory management
3dcart
5.0
Volusion
10.0
Shipping
3dcart
7.0
Volusion
10.0
Custom functionality
3dcart
7.0
Volusion
7.0
Multi-site management
3dcart
Volusion
3.0

Pros

  • SEO - 3dcart is built in such a way that even if you do no SEO work at all, as long as you use the meta description wizard on each page or product you wind up still searching pretty well in Google.
  • Product uploads - Product uploads are easy to do with 3dcart's .csv import/export feature. No need to struggle with messy simple and variable uploads like on WooCommerce, 3dcart takes the guesswork and hassle out of uploading different product types.
  • Media uploads - Media uploads are quick and simple and the uploader always works.
  • 24/7 support from people based in Austin, TX. The Volusion employees are very well trained and find solutions quickly. I cannot say enough good things about these employees.
  • The functionality is very broad and covers virtually anything we would want to offer our customers.
  • Their uptime is fabulous and they let us know when they are planning to do preventive maintenance.
  • It is very easy to add products, text and photos.

Cons

  • 3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
  • There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
  • It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.
  • I would love to see a better interface with Amazon. It's awkward to use the Amazon template. I would love it if the information in Volusion could automatically populate the Amazon template.
  • I would like to see a Volusion capability that would make it fast to enter an order in Volusion at a trade show. At a recent trade show we used the PayPal app with the swipe triangle. (It required us to set up the product codes and descriptions into PayPal ahead of time.) Then later we had to enter each order into Volusion manually in order to synchronize our sales, tax and inventory. We should not have to do it twice. We do not care so much about getting all the address information, etc. People are in a hurry. It would be good enough to get their name, email address, select the product codes, let Volusion calculate the state sales tax and swipe their credit card or accept a check or cash. Done.
  • I would like to be able to grab photos that I've already posted on the website and reuse them for Instagram, Pinterest, etc. It is a time consuming process to find the original photo in my files.
  • You need to update the fields for SEO. There are limits to meta titles, meta descriptions, etc. The limits you show are too long, based on the SEO consultant that I am presently working with . Also, keywords are not used by Google anymore and you should indicate that to your clients.

Likelihood to Renew

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Volusion9.7
Based on 11 answers
I don't see us switching to another shopping cart software any time in the near future. I keep saying it, but cost and features win our business. Volusion continues to deliver the marketing features I need, and while I think their development team, troubleshooting team, and live chat operators could use some work, and I need the software to be more timely overall, we get what we pay for.

Usability

No score
No answers yet
No answers on this topic
Volusion10.0
Based on 1 answer
I know what to do to add a new product, promotion or do an analysis of sales.

Support

No score
No answers yet
No answers on this topic
Volusion10.0
Based on 1 answer
The people are based in the US. There is no language barrier. They are extremely well trained and bright people. They are not under the gun to get me off the phone. They care about solving my problem then and there.

There is no other customer service organization that I have dealt with either in the US or abroad (gasp) that comes close to providing the excellent customer service that I receive from Volusion.

Implementation

No score
No answers yet
No answers on this topic
Volusion10.0
Based on 2 answers
Do it during your low season, if you have one. Test all functionality before going live. Be sure Volusion has your URL.

Alternatives Considered

I found 3dcart to be the most cost effective and easiest to use for my smaller to medium sized business clients.
Sorry, I have not used another site similar to Volusion.

Return on Investment

  • 3dcart has enabled my clients to quickly and easily get up and running with an online store giving them an almost immediate ROI.
  • I have no specific information regarding that.

Screenshots

Pricing Details

3dcart

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
3dcart Editions & Modules
3dcart
Additional Pricing Details

Volusion

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Volusion Editions & Modules
Volusion
Edition
Mini
$151
Plus
$351
Pro
$751
1. per plan
Additional Pricing Details