What users are saying about
7 Ratings
29 Ratings
7 Ratings
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Score 6.8 out of 101
29 Ratings
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Score 4.8 out of 101

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Likelihood to Recommend

3dcart

3dcart works well for small to medium size businesses that want to take care of their own website and product uploads and have the time to stay on top of inventory management. It does not work as well for a business who wants to just "turn it on" and forget about it unless they are able to integrate their POS system with 3dcart to manage inventory.
Tracy Beers profile photo

Volusion

For a small business in need of a few more tools than basic platforms, Volusion is a good option. However, if you want infinitely customizable [tools] or to have multiple integrations extracting your orders and products data, then Volusion is quite limited. Additionally, if you lack in-house development teams, Volusion is a good product that is friendly for users who are not necessarily tech-savvy.
Michael Huey profile photo

Feature Rating Comparison

Online Storefront

3dcart
7.3
Volusion
7.6
Product catalog & listings
3dcart
8.0
Volusion
8.0
Product management
3dcart
8.0
Volusion
8.0
Bulk product upload
3dcart
10.0
Volusion
8.0
Branding
3dcart
7.0
Volusion
7.5
Mobile storefront
3dcart
7.0
Volusion
7.0
Product variations
3dcart
8.0
Volusion
9.0
Website integration
3dcart
5.0
Volusion
7.5
Visual customization
3dcart
8.0
Volusion
7.0
CMS
3dcart
5.0
Volusion
6.0

Online Shopping Cart

3dcart
8.0
Volusion
7.0
Checkout user experience
3dcart
8.0
Volusion
8.0
Abandoned cart recovery
3dcart
Volusion
6.0

Online Payment System

3dcart
9.0
Volusion
6.4
eCommerce security
3dcart
9.0
Volusion
6.4

eCommerce Marketing

3dcart
8.0
Volusion
6.2
Promotions & discounts
3dcart
8.0
Volusion
7.0
Personalized recommendations
3dcart
7.0
Volusion
4.5
SEO
3dcart
9.0
Volusion
7.0

eCommerce Business Management

3dcart
6.8
Volusion
6.2
Order processing
3dcart
8.0
Volusion
8.0
Inventory management
3dcart
5.0
Volusion
5.9
Shipping
3dcart
7.0
Volusion
8.0
Custom functionality
3dcart
7.0
Volusion
6.0
Multi-site management
3dcart
Volusion
3.0

Pros

  • SEO - 3dcart is built in such a way that even if you do no SEO work at all, as long as you use the meta description wizard on each page or product you wind up still searching pretty well in Google.
  • Product uploads - Product uploads are easy to do with 3dcart's .csv import/export feature. No need to struggle with messy simple and variable uploads like on WooCommerce, 3dcart takes the guesswork and hassle out of uploading different product types.
  • Media uploads - Media uploads are quick and simple and the uploader always works.
Tracy Beers profile photo
  • 24/7 support from people based in Austin, TX. The Volusion employees are very well trained and find solutions quickly. I cannot say enough good things about these employees.
  • The functionality is very broad and covers virtually anything we would want to offer our customers.
  • Their uptime is fabulous and they let us know when they are planning to do preventive maintenance.
  • It is very easy to add products, text and photos.
Patrice Romzick profile photo

Cons

  • 3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
  • There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
  • It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.
Tracy Beers profile photo
  • Volusion does not allow for digital downloads to be hosted off-site. This causes problems if you want to deliver any sort of file to your customer as you will have to cover the costs of bandwidth. Volusion offers very limited bandwidth, after you reach the max they will charge you per GB over. Selling music, video files, or software seem to be unreasonable unless you build your bandwidth costs into the cost of the product.
  • Some parts of the volusion software are not editable by a typical user. If you need customization beyond the norm you will have to pay large amounts to "volusion partners" who are given extended access. Volusion partners are not always qualified (even though they have been 'certified by volusion') and can jeopardize the security of your website and your customer data so BEWARE.
  • Some simple graphics are not customizable such as the UPS shipping logo -- due to licensing you are stuck with a low-grade GIF that will display with a fuzzy white border if your background color is anything but white.
  • If you need to integrate with Quickbooks it is strongly suggested you invest in T-Hub as well (the offered solution has lots of holes and does not provide all information required to maintain proper books).
  • Payment processing is only standard using Skipjack (which is not a very expansive interface) - using Authorize.net or other processing types requires additonal intergration and usually adds more steps to the order processing. Skipjack does not always return the correct responses so you will want to double check payments and refunds on a regular basis.
No photo available

Likelihood to Renew

No score
No answers yet
Not applicable - as a franchisee, the franchiser took over the web site and shopping cart capabilities, so I no longer need the tool. But I would recommend it.
Mark Madans profile photo
Volusion9.7
Based on 11 answers
Our online store was purchased by a larger company and integrated into their current cart (Magento) -- this decreased our sales and user experience but the decision was beyond my control.
No photo available

Usability

No score
No answers yet
No answers on this topic
Volusion10.0
Based on 1 answer
I know what to do to add a new product, promotion or do an analysis of sales.
Patrice Romzick profile photo

Support

No score
No answers yet
No answers on this topic
Volusion10.0
Based on 1 answer
The people are based in the US. There is no language barrier. They are extremely well trained and bright people. They are not under the gun to get me off the phone. They care about solving my problem then and there.

There is no other customer service organization that I have dealt with either in the US or abroad (gasp) that comes close to providing the excellent customer service that I receive from Volusion.
Patrice Romzick profile photo

Implementation

No score
No answers yet
No answers on this topic
Volusion10.0
Based on 2 answers
Do it during your low season, if you have one. Test all functionality before going live. Be sure Volusion has your URL.
Patrice Romzick profile photo

Alternatives Considered

I found 3dcart to be the most cost effective and easiest to use for my smaller to medium sized business clients.
Tracy Beers profile photo
Volusion makes the creation of a store a simple process even for a beginner. More importantly, for advanced users it allows to work fast, efficiently, and with efficacy due to its bulk import/export functionality. Shopify is aesthetically pleasing and Magento is an open source solution (more freedom), but Volusion's core E-commerce, product management, and order/customer management functionalities simply Never fail, not matter what. All the while you are 10,000 SKUs while changing 3,000 of them.
Jose Miguel Vera profile photo

Return on Investment

  • 3dcart has enabled my clients to quickly and easily get up and running with an online store giving them an almost immediate ROI.
Tracy Beers profile photo
  • We do a very high volume of sales and have very few problems with order processing, resulting in high levels of customer retention. The shopping cart retention feature has also really helped us keep the customers we already have.
  • The newer improved Paypal integration has also increased business quite a bit and helped convert customers. We're seeing fewer open shopping carts.
  • For me personally, having customer reviews, cart retention, ROI tracking, sales reporting, database import & export tools, not to mention integration with eBay, Paypal, Google Trusted Stores, and Google Shopping all in one place has made my job easier since I don't have to implement any of it myself. I'm freed up to work on planning and review since the execution has been automated for the most part.
Shayna Bane profile photo

Screenshots

Pricing Details

3dcart

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
3dcart Editions & Modules
3dcart
Additional Pricing Details

Volusion

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Volusion Editions & Modules
Volusion
Edition
Mini
$151
Plus
$351
Pro
$751
1. per plan
Additional Pricing Details