What users are saying about
5 Ratings
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124 Ratings
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 10 out of 100

GoToConnect (formerly Jive)

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124 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Likelihood to Recommend

3veta

Well, for anyone who delivers trainings or does consultations and wants to do this online and look professional, 3veta gives everything you need. It's a nice package of the key features and tools for an online office.
Ivan Vladimirov | TrustRadius Reviewer

GoToConnect (formerly Jive)

GoToConnect is well suited to connect to other computers through the internet. Found it to be an acceptable way to access work documents from home. The user interface is sub-par, and I thought the extra functions were more than I needed and complicated usage. Performs fine, though I think it takes a lot of computing power.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

3veta
GoToConnect (formerly Jive)
8.6
Hosted PBX
3veta
GoToConnect (formerly Jive)
8.7
Multi-level Interactive Voice Response (IVR)
3veta
GoToConnect (formerly Jive)
8.8
User templates
3veta
GoToConnect (formerly Jive)
8.5
Call reports
3veta
GoToConnect (formerly Jive)
8.4
Directory of employee names
3veta
GoToConnect (formerly Jive)
8.5

Call Management

3veta
GoToConnect (formerly Jive)
8.6
Answering rules
3veta
GoToConnect (formerly Jive)
8.9
Call recording
3veta
GoToConnect (formerly Jive)
8.4
Call park
3veta
GoToConnect (formerly Jive)
8.6
Call screening
3veta
GoToConnect (formerly Jive)
8.8
Message alerts
3veta
GoToConnect (formerly Jive)
8.6

VoIP system collaboration

3veta
GoToConnect (formerly Jive)
8.7
Video conferencing
3veta
GoToConnect (formerly Jive)
8.7
Audio conferencing
3veta
GoToConnect (formerly Jive)
8.7
Video screen sharing
3veta
GoToConnect (formerly Jive)
8.7
Instant messaging
3veta
GoToConnect (formerly Jive)
8.5

Mobile apps

3veta
GoToConnect (formerly Jive)
7.7
Mobile app for iOS
3veta
GoToConnect (formerly Jive)
7.4
Mobile app for Android
3veta
GoToConnect (formerly Jive)
8.0

Pros

3veta

  • Very easy to use. You can build your individual platform in no time with all the options that 3veta has.
  • Website builder that helps you introduce your services to your clients.
  • All-in-one platform--scheduling meetings, integrated video calls, managing bookings, and collecting payments.
Maria Koleva | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Accessibility and integration via desktop app or browser is convenient.
  • Tracking - Timestamps, voicemails, favoriting and other abilities allow for abundant ways to track calls/chats.
  • Simplicity - The ease of use is high given that symbols and color schemes are very straightforward. This is a benefit to an older workforce who may not be as technically inclined and allows for people of all ages to understand how to use the platform quickly.
Laura Samoisette, LEED AP, WELL AP | TrustRadius Reviewer

Cons

3veta

  • The website builder is great. However, it would be great if you could add more themes.
Reni Kostova | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • Conference Bridges are very basic. They provide host passcodes but little more in the way of conference line administration.
  • Some of the online documentation could be improved, but that is made up for by their excellent technical support.
  • The integration with the other "GoTo" products is confusing and clunky. When Jive was a standalone product, there was no confusion. Because there are too many GoTo products, you sometimes don't know what is being referred to if you don't know the entire GoTo product line in detail. The new owners don't do a very good job of putting their various (otherwise great) products in definable "silos", and as a result their product offerings blur together.
Michael Wilson | TrustRadius Reviewer

Likelihood to Renew

3veta

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.2
Based on 3 answers
I don't think we would ever consider using something different. We are committed to the excellent service, fair prices, and quality product that Jive offers us. We've recommended Jive to all of the local offices in our field; but their loss is our gain. We have been able to increase productivity, increase clientele, and increase profit margin.
Sarah Pratt | TrustRadius Reviewer

Usability

3veta

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.8
Based on 61 answers
Regarding usability, I can say that it is very good too. On any device, it's easy to access meetings, make and receive voice calls, and use chat to interact with colleagues. It is easy to use cooperatively and does not depend on hardware and use from anywhere.
Pedro Oliveira | TrustRadius Reviewer

Support Rating

3veta

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 8.5
Based on 84 answers
The support offered by Jive is exceptional. Every agent I have spoken with has been extremely helpful and knowledgeable. I can say, I never ended a call frustrated or hung up because of a language barrier or an inability of the agent to resolve the issue at hand with one phone call. I absolutely love the fact that they not only stay on the phone with you to resolve an issue (no matter how long it takes), they follow up via email to make sure the issue was fully resolved. I can say that you all definitely have RingCentral beat from a customer service standpoint.
Anonymous | TrustRadius Reviewer

Implementation Rating

3veta

No score
No answers yet
No answers on this topic

GoToConnect (formerly Jive)

GoToConnect (formerly Jive) 9.1
Based on 3 answers
We changed from a landline (horrible and expensive) to Verizon One Talk (WORLD'S WORST PRODUCT) to Vonage (GIANT DISASTER) to Jive. Jive not only met all of our needs but exceeded our expectations with the services we receive. We could not have had a better process for set up; it actually worked like it was supposed to and gave us more than what we needed!
Sarah Pratt | TrustRadius Reviewer

Alternatives Considered

3veta

Well it combines the key features of all these great apps in one tool
Ivan Vladimirov | TrustRadius Reviewer

GoToConnect (formerly Jive)

I have used large scale call center software. When I came into this company, I went back to my old phone vendor to see about putting that system into the firm. It was neither cost effective or practical. I quickly came up to speed with Jive and became a true believer.
Deborah Shapiro | TrustRadius Reviewer

Return on Investment

3veta

  • Makes my online work much easier
  • Keeps my online meetings organized
  • Not worrying about collecting payments
Maria Koleva | TrustRadius Reviewer

GoToConnect (formerly Jive)

  • We are easily able to expand coverage to a new branch, and set up new connections very smoothly.
  • We are much more efficient through layering the phone groups that ring for incoming calls based on time unanswered.
  • As the system administrator, I have had a very low number of issues that I wasn't able to resolve on my own.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

3veta

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

3veta Editions & Modules

Edition
Basic$71
Premium$491
  1. per user
Additional Pricing Details
On the basic plan, if you receive payments, 3veta charges 5% processing fee. On the premium plan, 3veta does not charge a processing fee.

GoToConnect (formerly Jive)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

GoToConnect (formerly Jive) Editions & Modules

Edition
All-Inclusive$19.95/month1
  1. per user
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. GoToConnect provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.

Rating Summary

Likelihood to Recommend

3veta
10.0
GoToConnect (formerly Jive)
8.6

Likelihood to Renew

3veta
GoToConnect (formerly Jive)
9.2

Usability

3veta
GoToConnect (formerly Jive)
8.8

Support Rating

3veta
GoToConnect (formerly Jive)
8.5

Implementation Rating

3veta
GoToConnect (formerly Jive)
9.1

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