What users are saying about
10 Ratings
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Score 8.4 out of 100
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

Project Estimator

If you are considering purchasing this (very expensive) software, there is a 100% chance you are doing so because you have been awarded a Government contract that dictates you use 4Clicks Project Estimator. There are plenty of easier to use estimating packages out in the world, but you can't use any of them if you have a contract that requires 4Clicks.
Tim Corbett | TrustRadius Reviewer

Replicon Polaris PSA

It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Estimating

Project Estimator
5.2
Replicon Polaris PSA
Takeoff tools
Project Estimator
5.0
Replicon Polaris PSA
Job costing
Project Estimator
2.0
Replicon Polaris PSA
Cost databases
Project Estimator
7.0
Replicon Polaris PSA
Cost calculator
Project Estimator
6.0
Replicon Polaris PSA
Bid creation
Project Estimator
6.0
Replicon Polaris PSA

Pros

Project Estimator

  • The estimates it produces are simple and easy to follow. The formatting is good.
  • The tech support provided is very attentive.
Tim Corbett | TrustRadius Reviewer

Replicon Polaris PSA

  • Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
  • It's so easy use & maintain.
  • Support team is really impressive, seem to know their product.
  • Reporting is a breeze.
Rose Hill | TrustRadius Reviewer

Cons

Project Estimator

  • The software feels 20 years old. It has not kept up with modern times, and practically functions like an old DOS program.
  • Clunky interface, arcane commands.
  • Even their training info focuses on hotkeys like this is 1995. Even though I am of an age to remember computers in 1995, the younger generations of managers/estimators are not. It is time to bring the software into the new century!
Tim Corbett | TrustRadius Reviewer

Replicon Polaris PSA

  • Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
  • Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
  • There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
  • Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
Meredith Buckley | TrustRadius Reviewer

Alternatives Considered

Project Estimator

WinEst uses much the same database (RS Means/Gordion type) and has a similar interface. It is a bit cheaper.
Tim Corbett | TrustRadius Reviewer

Replicon Polaris PSA

We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.
Anonymous | TrustRadius Reviewer

Return on Investment

Project Estimator

  • As stated before, if you are buying this software, it is because you have a contract forcing you to. While it does work, it is clunky, awkward, and very expensive.
  • The price of the software and databases has always been high, but with the fairly recent acquisition of 4Clicks by Gordion (who also bought RS Means for their databases), there is literally no competition. Prices will continue to be very high, with no check on how high they can go.
  • Again, can't fault 4Clicks tech support, as I think it is the best in the industry. They know their product and they respond to issues immediately. Considering what we spend a year for this product, however, you would expect nothing less.
Tim Corbett | TrustRadius Reviewer

Replicon Polaris PSA

  • Improvement in tracking employee hours & time off.
  • Improvement in assigning employee to projects.
  • Improvement for the account managers to track what is happening to their projects.
Rose Hill | TrustRadius Reviewer

Pricing Details

Project Estimator

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Replicon Polaris PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Project Estimator
9.0
Replicon Polaris PSA
8.0

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