What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 10 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 4.6 out of 100
Based on 12 reviews and ratings
Likelihood to Recommend
Project Estimator
If you are considering purchasing this (very expensive) software, there is a 100% chance you are doing so because you have been awarded a Government contract that dictates you use 4Clicks Project Estimator. There are plenty of easier to use estimating packages out in the world, but you can't use any of them if you have a contract that requires 4Clicks.
General Manager
Infinite Energy Construction, incConstruction, 51-200 employees
Upland PSA
We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesFeature Rating Comparison
Estimating
Project Estimator
5.2
Upland PSA
—
Takeoff tools
Project Estimator
5.0
Upland PSA
—
Job costing
Project Estimator
2.0
Upland PSA
—
Cost databases
Project Estimator
7.0
Upland PSA
—
Cost calculator
Project Estimator
6.0
Upland PSA
—
Bid creation
Project Estimator
6.0
Upland PSA
—
Project Management
Project Estimator
—
Upland PSA
3.7
Task Management
Project Estimator
—
Upland PSA
3.0
Resource Management
Project Estimator
—
Upland PSA
3.0
Gantt Charts
Project Estimator
—
Upland PSA
8.0
Scheduling
Project Estimator
—
Upland PSA
3.0
Workflow Automation
Project Estimator
—
Upland PSA
2.0
Team Collaboration
Project Estimator
—
Upland PSA
1.0
Support for Agile Methodology
Project Estimator
—
Upland PSA
7.9
Support for Waterfall Methodology
Project Estimator
—
Upland PSA
6.9
Document Management
Project Estimator
—
Upland PSA
2.0
Email integration
Project Estimator
—
Upland PSA
2.0
Mobile Access
Project Estimator
—
Upland PSA
4.5
Timesheet Tracking
Project Estimator
—
Upland PSA
2.0
Change request and Case Management
Project Estimator
—
Upland PSA
5.2
Budget and Expense Management
Project Estimator
—
Upland PSA
1.0
Professional Services Automation
Project Estimator
—
Upland PSA
10.0
Invoicing
Project Estimator
—
Upland PSA
10.0
Project & financial reporting
Project Estimator
—
Upland PSA
10.0
Pros
Project Estimator
- The estimates it produces are simple and easy to follow. The formatting is good.
- The tech support provided is very attentive.
General Manager
Infinite Energy Construction, incConstruction, 51-200 employees
Upland PSA
- We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
- Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
- Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Senior Staff Accountant
Cascade AIDS ProjectNon-Profit Organization Management, 51-200 employees
Cons
Project Estimator
- The software feels 20 years old. It has not kept up with modern times, and practically functions like an old DOS program.
- Clunky interface, arcane commands.
- Even their training info focuses on hotkeys like this is 1995. Even though I am of an age to remember computers in 1995, the younger generations of managers/estimators are not. It is time to bring the software into the new century!
General Manager
Infinite Energy Construction, incConstruction, 51-200 employees
Upland PSA
- Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
- Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
- (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!

Verified User
Administrator in Finance and Accounting
Staffing and Recruiting Company, 501-1000 employeesLikelihood to Renew
Project Estimator
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 7.0
Based on 6 answers
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.

Verified User
Project Manager in Information Technology
Computer Software Company, 11-50 employeesUsability
Project Estimator
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesSupport Rating
Project Estimator
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 9.0
Based on 1 answer
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesImplementation Rating
Project Estimator
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 9.0
Based on 1 answer
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesAlternatives Considered
Project Estimator
WinEst uses much the same database (RS Means/Gordion type) and has a similar interface. It is a bit cheaper.
General Manager
Infinite Energy Construction, incConstruction, 51-200 employees
Upland PSA
The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.

Verified User
Professional in Customer Service
Marketing and Advertising Company, 201-500 employeesReturn on Investment
Project Estimator
- As stated before, if you are buying this software, it is because you have a contract forcing you to. While it does work, it is clunky, awkward, and very expensive.
- The price of the software and databases has always been high, but with the fairly recent acquisition of 4Clicks by Gordion (who also bought RS Means for their databases), there is literally no competition. Prices will continue to be very high, with no check on how high they can go.
- Again, can't fault 4Clicks tech support, as I think it is the best in the industry. They know their product and they respond to issues immediately. Considering what we spend a year for this product, however, you would expect nothing less.
General Manager
Infinite Energy Construction, incConstruction, 51-200 employees
Upland PSA
- Increased time tracking accuracy
- Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
- increased awareness of project pain points and successes

Verified User
Analyst in Information Technology
Food Production Company, 1001-5000 employeesPricing Details
Project Estimator
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Upland PSA
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No