4me.com vs. EPM Live

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
4me.com
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…
$0
per user per month
EPM Live
Score 9.0 out of 10
N/A
EPM Live is a PPM (project & portfolio management) platform based on Microsoft™ SharePoint. It offers project management and work collaboration to small and large enterprises. The focus is on helping deliver products successfully, optimize resource utilization, and select the right work. EPM Live is part of the Upland family of cloud-based project, portfolio, and work management software products.
$21
per month
Pricing
4me.comEPM Live
Editions & Modules
4me.com Freemium
$0
per user per month
4me Premium
on Request
per month per user
No answers on this topic
Offerings
Pricing Offerings
4me.comEPM Live
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
4me.comEPM Live
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
4me.comEPM Live
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
4me.com
8.7
1 Ratings
6% above category average
EPM Live
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory9.01 Ratings00 Ratings
Service restoration6.01 Ratings00 Ratings
Self-service tools10.01 Ratings00 Ratings
Subscription-based notifications9.01 Ratings00 Ratings
ITSM collaboration and documentation10.01 Ratings00 Ratings
ITSM reports and dashboards7.01 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
4me.com
8.3
1 Ratings
1% above category average
EPM Live
-
Ratings
Configuration mangement8.01 Ratings00 Ratings
Asset management dashboard10.01 Ratings00 Ratings
Policy and contract enforcement7.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
4me.com
10.0
1 Ratings
17% above category average
EPM Live
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Change calendar10.01 Ratings00 Ratings
Service-level management10.01 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
4me.com
-
Ratings
EPM Live
4.6
1 Ratings
48% below category average
Task Management00 Ratings7.01 Ratings
Resource Management00 Ratings7.01 Ratings
Gantt Charts00 Ratings7.01 Ratings
Scheduling00 Ratings5.01 Ratings
Workflow Automation00 Ratings2.01 Ratings
Team Collaboration00 Ratings5.01 Ratings
Document Management00 Ratings1.01 Ratings
Email integration00 Ratings1.01 Ratings
Timesheet Tracking00 Ratings6.01 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
4me.com
-
Ratings
EPM Live
3.0
1 Ratings
84% below category average
Project & financial reporting00 Ratings3.01 Ratings
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4me.comEPM Live
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Score 9.0 out of 10
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Score 9.6 out of 10
Medium-sized Companies
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Score 9.0 out of 10
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Score 9.0 out of 10
Enterprises
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Ivanti Neurons for ITSM
Score 9.4 out of 10
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Score 9.2 out of 10
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User Ratings
4me.comEPM Live
Likelihood to Recommend
10.0
(1 ratings)
1.5
(7 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(6 ratings)
Usability
10.0
(1 ratings)
3.0
(1 ratings)
Support Rating
-
(0 ratings)
8.3
(2 ratings)
User Testimonials
4me.comEPM Live
Likelihood to Recommend
4me.com
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up. There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
Read full review
Ignite Technologies
I think EPM Live might be the right solution for a much smaller company, who does mainly business to business material sales. As a software company with a ramped subscription model and heavy use of Salesforce, it was not well suited to our business.
Read full review
Pros
4me.com
  • IT processes automation
  • Responsive GUI
  • Weekly updates which pinpoint some difficulties in daily usage
Read full review
Ignite Technologies
  • Fantastic project management features
  • Cost and Resource management features more than paid for the software
  • Social Collaboration tools improve communication between departments
Read full review
Cons
4me.com
  • It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
  • Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
  • Integration with O365 for out of office would be helpfull
Read full review
Ignite Technologies
  • This is a solid product. I do not have any suggested changes based on our experience. Cannot understand why there are any negative reviews here. The reviewer(s) must not have given the product a fair chance.
Read full review
Likelihood to Renew
4me.com
No answers on this topic
Ignite Technologies
The product is just not fitting our needs so we are looking at other alternatives. The system has gone down 3 times in the last 6 months and was down for at least half a day, timesheets have duplicate tasks, and it takes too long to save and submit. When trying to process updates it randomly changes our dates so we have to go back and fix them, sometimes tasks are lost and the system is just very confusing and hard to manipulate
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Usability
4me.com
Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow. Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners
Read full review
Ignite Technologies
No answers on this topic
Support Rating
4me.com
No answers on this topic
Ignite Technologies
We get support when needed.
Read full review
Alternatives Considered
4me.com
No answers on this topic
Ignite Technologies
EPM was easier to use, with better and simpler UI. The product was also a great combination of price and functionality compared to other tools
Read full review
Return on Investment
4me.com
  • As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
  • Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.
Read full review
Ignite Technologies
  • We had to pay EPM for a solution that was, for our business, unusable
  • We gained much needed experience in working with third party software vendors
Read full review
ScreenShots

4me.com Screenshots

Screenshot of Portfolio ManagementScreenshot of Change Calendar showing possible conflicts of changesScreenshot of Customer SLA Reports: after defining a SLA the report is automatically thereScreenshot of Waterline Portfolio Management analysisScreenshot of Agile Project ManagementScreenshot of Enterprise Resource planning with 4me