4me.com vs. Microsoft Viva

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
4me.com
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…
$0
per user per month
Microsoft Viva
Score 7.4 out of 10
N/A
Microsoft Viva (including the former Ally, or Ally.io) is a Strategic Goal-Planning & Execution Management software that enables businesses like Slack, Remitly, Plaid, Teleperformance and UrbanClap to operate with the organizational alignment, agility, focus and transparency they need to match the fast pace needs of their evolving markets. Ally.io became a Microsoft brand after the October 2021 acquisition.
$108
per year per user
Pricing
4me.comMicrosoft Viva
Editions & Modules
4me.com Freemium
$0
per user per month
4me Premium
on Request
per month per user
Microsoft Viva - Learn Module
$48
per year per user
Microsoft Viva - Insights Module
$48
per year per user
Microsoft Viva - Topics Module
$48
per year per user
Microsoft Viva Suite
$108
per year per user
Offerings
Pricing Offerings
4me.comMicrosoft Viva
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
4me.comMicrosoft Viva
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
4me.comMicrosoft Viva
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
4me.com
8.7
1 Ratings
6% above category average
Microsoft Viva
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory9.01 Ratings00 Ratings
Service restoration6.01 Ratings00 Ratings
Self-service tools10.01 Ratings00 Ratings
Subscription-based notifications9.01 Ratings00 Ratings
ITSM collaboration and documentation10.01 Ratings00 Ratings
ITSM reports and dashboards7.01 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
4me.com
8.3
1 Ratings
1% above category average
Microsoft Viva
-
Ratings
Configuration mangement8.01 Ratings00 Ratings
Asset management dashboard10.01 Ratings00 Ratings
Policy and contract enforcement7.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
4me.com
10.0
1 Ratings
17% above category average
Microsoft Viva
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Change calendar10.01 Ratings00 Ratings
Service-level management10.01 Ratings00 Ratings
Best Alternatives
4me.comMicrosoft Viva
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Submittable
Submittable
Score 8.9 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Bridge Learning Platform
Bridge Learning Platform
Score 10.0 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.5 out of 10
Bridge Learning Platform
Bridge Learning Platform
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
4me.comMicrosoft Viva
Likelihood to Recommend
10.0
(1 ratings)
8.0
(3 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
4me.comMicrosoft Viva
Likelihood to Recommend
4me.com
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up. There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
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Microsoft
Well suited for
  • Companies that have experience of using the OKR methodology and have a clear understanding of what it is
  • Companies that are planning to expand/scale the OKR program
  • Companies that are looking to reduce the effort involved in running the OKR program
Ill-suited for:
  • Companies that are using OKRs for the first time and do not have a clear understanding of the methodology
Read full review
Pros
4me.com
  • IT processes automation
  • Responsive GUI
  • Weekly updates which pinpoint some difficulties in daily usage
Read full review
Microsoft
  • AI Copilot
  • Task reminder
  • Calendar event reminders
  • Helps me make more efficient and quicker social media post pushes that we do weekly
Read full review
Cons
4me.com
  • It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
  • Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
  • Integration with O365 for out of office would be helpfull
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Microsoft
  • Accelerate integrations and add more integrations.
  • Ally.io has room for improvement in providing benchmark in-depth analysis across industries, same-size companies, etc.
  • Ally.io can still improve upon some of its product features and communicating the releases. Videos have been extremely helpful.
Read full review
Usability
4me.com
Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow. Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners
Read full review
Microsoft
No answers on this topic
Alternatives Considered
4me.com
No answers on this topic
Microsoft
Ally was preferred over the alternatives due to the following:
  • Quick turnaround by reps
  • Detailed product demo
  • Ease of use in comparison other tools
  • Clarity in terms of how Ally.io could resolve Crayon's existing issues
Read full review
Return on Investment
4me.com
  • As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
  • Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.
Read full review
Microsoft
  • AI co-pilot makes it easier to be more direct and less "wordy"
  • Teams is a great program and I like how it's seamless and more advanced when you want to convert a file type.
  • Tasks section is great way to keep track of lists that I constantly forget. Now I just use my computer to keep track of my "to-do list"
Read full review
ScreenShots

4me.com Screenshots

Screenshot of Portfolio ManagementScreenshot of Change Calendar showing possible conflicts of changesScreenshot of Customer SLA Reports: after defining a SLA the report is automatically thereScreenshot of Waterline Portfolio Management analysisScreenshot of Agile Project ManagementScreenshot of Enterprise Resource planning with 4me