4me.com vs. SymphonyAI IT Service Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
4me.com
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…
$0
per user per month
SymphonyAI IT Service Management
Score 8.0 out of 10
N/A
Symphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.N/A
Pricing
4me.comSymphonyAI IT Service Management
Editions & Modules
4me.com Freemium
$0
per user per month
4me Premium
on Request
per month per user
No answers on this topic
Offerings
Pricing Offerings
4me.comSymphonyAI IT Service Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
4me.comSymphonyAI IT Service Management
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
4me.comSymphonyAI IT Service Management
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
4me.com
8.7
1 Ratings
6% above category average
SymphonyAI IT Service Management
7.2
13 Ratings
13% below category average
Organize and prioritize service tickets10.01 Ratings8.113 Ratings
Expert directory9.01 Ratings7.812 Ratings
Service restoration6.01 Ratings6.812 Ratings
Self-service tools10.01 Ratings7.012 Ratings
Subscription-based notifications9.01 Ratings7.313 Ratings
ITSM collaboration and documentation10.01 Ratings7.313 Ratings
ITSM reports and dashboards7.01 Ratings6.413 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
4me.com
8.3
1 Ratings
1% above category average
SymphonyAI IT Service Management
7.7
13 Ratings
7% below category average
Configuration mangement8.01 Ratings7.713 Ratings
Asset management dashboard10.01 Ratings8.113 Ratings
Policy and contract enforcement7.01 Ratings7.112 Ratings
Change management
Comparison of Change management features of Product A and Product B
4me.com
10.0
1 Ratings
17% above category average
SymphonyAI IT Service Management
8.0
13 Ratings
5% below category average
Change requests repository10.01 Ratings8.113 Ratings
Change calendar10.01 Ratings8.111 Ratings
Service-level management10.01 Ratings7.912 Ratings
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4me.comSymphonyAI IT Service Management
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Medium-sized Companies
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User Ratings
4me.comSymphonyAI IT Service Management
Likelihood to Recommend
10.0
(1 ratings)
8.0
(13 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
4me.comSymphonyAI IT Service Management
Likelihood to Recommend
4me.com
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up. There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
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SymphonyAI IT Service Management
This is an excellent Application that is user-friendly. As a user my overall experience is great. With the help of this tool you can create many dashboards, such as user dashboard, Analyst dashboard, Asset dashboard, knowledge dashboard with help of these tools you can easily analysis through visualization. And Executive dashboard will help you to view overview, SLA compliance, Trends and many more.
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Pros
4me.com
  • IT processes automation
  • Responsive GUI
  • Weekly updates which pinpoint some difficulties in daily usage
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SymphonyAI IT Service Management
  • The Design Studio is an easy solution for L3 support professionals to improve existing workflows without technical support quickly.
  • The process and UI are more seamless, robust, and attractive than existing solutions.
  • The copilot AI addition has removed a lot of repetitive tasks and improved UX.
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Cons
4me.com
  • It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
  • Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
  • Integration with O365 for out of office would be helpfull
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SymphonyAI IT Service Management
  • Some standard functionalities don't work.
  • We struggle to get optimum support from their support team.
  • Issues are not resolved within the SLAs.
  • Even escalating to higher authorities do not help.
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Likelihood to Renew
4me.com
No answers on this topic
SymphonyAI IT Service Management
The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.
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Usability
4me.com
Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow. Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners
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SymphonyAI IT Service Management
No answers on this topic
Alternatives Considered
4me.com
No answers on this topic
SymphonyAI IT Service Management
Ive used ServiceNow before which I believe is a similar application. Both provide basic support reporting tools, but SymphonyAI IT Service Managements tool appears to more user friendly and is quicker The reporting tool for SymphonyAI IT Service Management also seems to be much better. It allows for a more polished dashboard and was easily changeable for each team/person
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Return on Investment
4me.com
  • As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
  • Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.
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SymphonyAI IT Service Management
  • When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%.
  • SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%.
  • It has been instrumental in deploying workflows to production by more than 50%.
Read full review
ScreenShots

4me.com Screenshots

Screenshot of Portfolio ManagementScreenshot of Change Calendar showing possible conflicts of changesScreenshot of Customer SLA Reports: after defining a SLA the report is automatically thereScreenshot of Waterline Portfolio Management analysisScreenshot of Agile Project ManagementScreenshot of Enterprise Resource planning with 4me