4me.com vs. RWS Tridion Sites

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
4me.com
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…
$0
per user per month
RWS Tridion Sites
Score 9.0 out of 10
N/A
RWS Tridion Sites provides web content management capabilities, connecting people, processes, and information across teams, brands, and markets, to deliver impactful online experiences globally. RWS Tridion Sites' DPX platform enables the use of either traditional or headless publishing. It includes advanced features such as automated personalization, multilingual capabilities and Semantic AI. The BluePrinting® technology at the core of RWS Tridion Sites simplifies reuse and…N/A
Pricing
4me.comRWS Tridion Sites
Editions & Modules
4me.com Freemium
$0
per user per month
4me Premium
on Request
per month per user
No answers on this topic
Offerings
Pricing Offerings
4me.comRWS Tridion Sites
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
4me.comRWS Tridion Sites
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
4me.comRWS Tridion Sites
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
4me.com
8.7
1 Ratings
6% above category average
RWS Tridion Sites
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory9.01 Ratings00 Ratings
Service restoration6.01 Ratings00 Ratings
Self-service tools10.01 Ratings00 Ratings
Subscription-based notifications9.01 Ratings00 Ratings
ITSM collaboration and documentation10.01 Ratings00 Ratings
ITSM reports and dashboards7.01 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
4me.com
8.3
1 Ratings
1% above category average
RWS Tridion Sites
-
Ratings
Configuration mangement8.01 Ratings00 Ratings
Asset management dashboard10.01 Ratings00 Ratings
Policy and contract enforcement7.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
4me.com
10.0
1 Ratings
17% above category average
RWS Tridion Sites
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Change calendar10.01 Ratings00 Ratings
Service-level management10.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
4me.com
-
Ratings
RWS Tridion Sites
9.0
9 Ratings
10% above category average
Role-based user permissions00 Ratings9.09 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
4me.com
-
Ratings
RWS Tridion Sites
9.1
8 Ratings
17% above category average
API00 Ratings8.36 Ratings
Internationalization / multi-language00 Ratings10.07 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
4me.com
-
Ratings
RWS Tridion Sites
8.5
8 Ratings
11% above category average
WYSIWYG editor00 Ratings8.08 Ratings
Code quality / cleanliness00 Ratings8.07 Ratings
Admin section00 Ratings9.08 Ratings
Page templates00 Ratings9.08 Ratings
Library of website themes00 Ratings8.24 Ratings
Mobile optimization / responsive design00 Ratings9.07 Ratings
Publishing workflow00 Ratings9.08 Ratings
Form generator00 Ratings8.33 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
4me.com
-
Ratings
RWS Tridion Sites
7.6
8 Ratings
3% above category average
Content taxonomy00 Ratings9.07 Ratings
SEO support00 Ratings9.06 Ratings
Bulk management00 Ratings9.08 Ratings
Availability / breadth of extensions00 Ratings8.35 Ratings
Community / comment management00 Ratings3.03 Ratings
Best Alternatives
4me.comRWS Tridion Sites
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Divi
Divi
Score 9.9 out of 10
Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Image Relay
Image Relay
Score 9.5 out of 10
Enterprises
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.6 out of 10
OpenText TeamSite
OpenText TeamSite
Score 5.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
4me.comRWS Tridion Sites
Likelihood to Recommend
10.0
(1 ratings)
9.9
(22 ratings)
Likelihood to Renew
-
(0 ratings)
6.3
(15 ratings)
Usability
10.0
(1 ratings)
8.5
(2 ratings)
User Testimonials
4me.comRWS Tridion Sites
Likelihood to Recommend
4me.com
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up. There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
Read full review
RWS Group
Love the product and I really like how we use it for public sites. The only negative aspect is that it is just hard to find Tridion devs that understand the tool, grasp .net, react, and understand the blueprint, etc.
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Pros
4me.com
  • IT processes automation
  • Responsive GUI
  • Weekly updates which pinpoint some difficulties in daily usage
Read full review
RWS Group
  • Makes it easy to spin up a new site quickly
  • Allows for numerous users to work on the same site without conflicting with each other's changes
  • Allows you to unpublish changes or revert to old versions if you make a mistake
  • Allows you to time publishing actions (for example, you can set it to happen overnight)
Read full review
Cons
4me.com
  • It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
  • Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
  • Integration with O365 for out of office would be helpfull
Read full review
RWS Group
  • Tridion is complicated in enough ways that it makes it difficult to train new users. Therefore, we have to limit the number of people with access to the system since we have not yet implemented Workflow.
  • When something goes wrong (items fail to publish, or there is unexpected behavior with components), there is little explanation provided that would point us in the right direction to troubleshoot. As a result, content Authors and Editors have to frequently ask for IT assistance.
Read full review
Likelihood to Renew
4me.com
No answers on this topic
RWS Group
I am giving this a semi-high rating because we have already got Tridion up and running and we are still in the process of moving the sites over to Tridion. It is unlikely we will be moving things to a new CMS AGAIN in the near future as the cost to get Tridion was high.
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Usability
4me.com
Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow. Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners
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RWS Group
The editor user interface is very user friendly and in-site editing makes simple updates fast and easy. The extensibility of Tridion is a big plus and the ability to add our own options into the default Tridion interface helps us integrate with external systems. Finally, the user permissions and security system helps us deploy it within our large organization.
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Alternatives Considered
4me.com
No answers on this topic
RWS Group
It is a nuclear missile compared to the other handguns and knives on the market today. But it also requires nuclear technicians and expertise that a handgun doesn't require. Do you need to decimate your competition and you have the investment capabilities necessary to put a nuclear missile into the sky? Then definitely do it. Especially if you need a very good multi-lingual blueprint provider like Tridion.
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Return on Investment
4me.com
  • As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
  • Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.
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RWS Group
  • SDL is a very complex system. Creating custom components by external vendors turned out to be expensive.
  • The learning curve is very slow, so training takes a lot of time and cost.
  • The revamped corporate site looks clean, modern, and is mobile-friendly.
Read full review
ScreenShots

4me.com Screenshots

Screenshot of Portfolio ManagementScreenshot of Change Calendar showing possible conflicts of changesScreenshot of Customer SLA Reports: after defining a SLA the report is automatically thereScreenshot of Waterline Portfolio Management analysisScreenshot of Agile Project ManagementScreenshot of Enterprise Resource planning with 4me