4me.com vs. WorkOtter PPM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
4me.com
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Next-Generation Enterprise Service Management Built for the world’s most demanding enterprises. 4me® combines ITSM with ESM and SIAM capabilities making it possible for all internal departments, such as IT, HR and Facilities, to work seamlessly with each other, as well as with external managed service providers. The vendor describes…
$0
per user per month
WorkOtter PPM
Score 9.1 out of 10
Mid-Size Companies (51-1,000 employees)
WorkOtter is presented by the vendor as a simple, flexible, and scalable project portfolio management (PPM) solution for IT, Engineering, and Professional Service PMOs. The software manages the lifecycle of work from ideas through project planning, control, lessons learned, and close. Projects can then be rolled up to Programs (multi project efforts) or Portfolios (Roadmaps with What If Scenarios). All features were designed to support Project Teams with simplicity and usability in mind.…
$10
per user per month
Pricing
4me.comWorkOtter PPM
Editions & Modules
4me.com Freemium
$0
per user per month
4me Premium
on Request
per month per user
Time/Status
$10
per user per month
Team
$20
per user, per month
Manager
$35
per user, per month
Offerings
Pricing Offerings
4me.comWorkOtter PPM
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsTime/Status Tier is BEST FOR: Contractors, Consultants, Limited Team Members FUNCTIONALITY AVAILABLE:Timesheets, Adjust Estimate To Complete, Create Notes for PM and Team Members Team Tier is BEST FOR: Customers, Suppliers, Contractors, Consultants, Team Members FUNCTIONALITY INCLUDES TIME/STATUS PLUS: My Home Dashboards, Support Log Updates, Issue Updates, Changes, Timesheet & Expenses, Risks, Action Items Limited, Reporting, E-Mail Updates, Chat & Collaboration Manager Tier is BEST FOR: Project Managers, Program Managers, Executives, PMO Department Managers, Administrators FUNCTIONALITY INCLUDES TEAM PLUS: Project Management, Microsoft Project -Way Sync, Dashboard Reporting, Program Management, Resource Management, Portfolio Management, Workflow Management, Estimating and Templates
More Pricing Information
Community Pulse
4me.comWorkOtter PPM
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
4me.comWorkOtter PPM
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
4me.com
8.7
1 Ratings
6% above category average
WorkOtter PPM
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Expert directory9.01 Ratings00 Ratings
Service restoration6.01 Ratings00 Ratings
Self-service tools10.01 Ratings00 Ratings
Subscription-based notifications9.01 Ratings00 Ratings
ITSM collaboration and documentation10.01 Ratings00 Ratings
ITSM reports and dashboards7.01 Ratings00 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
4me.com
8.3
1 Ratings
1% above category average
WorkOtter PPM
-
Ratings
Configuration mangement8.01 Ratings00 Ratings
Asset management dashboard10.01 Ratings00 Ratings
Policy and contract enforcement7.01 Ratings00 Ratings
Change management
Comparison of Change management features of Product A and Product B
4me.com
10.0
1 Ratings
17% above category average
WorkOtter PPM
-
Ratings
Change requests repository10.01 Ratings00 Ratings
Change calendar10.01 Ratings00 Ratings
Service-level management10.01 Ratings00 Ratings
Project Management
Comparison of Project Management features of Product A and Product B
4me.com
-
Ratings
WorkOtter PPM
9.9
2 Ratings
28% above category average
Task Management00 Ratings10.01 Ratings
Resource Management00 Ratings10.02 Ratings
Gantt Charts00 Ratings10.02 Ratings
Scheduling00 Ratings10.02 Ratings
Workflow Automation00 Ratings10.01 Ratings
Team Collaboration00 Ratings9.01 Ratings
Support for Agile Methodology00 Ratings10.01 Ratings
Timesheet Tracking00 Ratings10.01 Ratings
Change request and Case Management00 Ratings10.01 Ratings
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4me.comWorkOtter PPM
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Enterprises
Ivanti Neurons for ITSM
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Score 9.3 out of 10
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Score 9.2 out of 10
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User Ratings
4me.comWorkOtter PPM
Likelihood to Recommend
10.0
(1 ratings)
10.0
(2 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
4me.comWorkOtter PPM
Likelihood to Recommend
4me.com
Great visibility of asset assignment to user but not so good if you track also assignment of user rights through CI for users. It would be nice if you can group types of assets/configuration items to user not to show everything mixed up. There is great options to adopt product to your particular needs, there are options for adding some special fields in process automation to help to have tailored process from enduser fill in forms to complex workflow which utilises various specialists
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WorkOtter
I know it works well for IT but not sure how it would work for construction. I think construction has a different set of needs.
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Pros
4me.com
  • IT processes automation
  • Responsive GUI
  • Weekly updates which pinpoint some difficulties in daily usage
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WorkOtter
  • Users find it easy to use which is important if you have a large number of users who don't have time for a lot of training or when new hires come on-board.
  • WorkOtter has a lot of advanced features that we don't use but when we do need one, it is nice to know the feature is waiting for us. We have used several of these features for special projects.
  • It does a good job with resource management.
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Cons
4me.com
  • It is easy to do first deployment in wrong direction - maybe there should be better guidance how to setup services/service instances to properly work at the end.
  • Reporting is based on predefined templates - to get most of them you have to properly implement services in IT - it is not an easy process
  • Integration with O365 for out of office would be helpfull
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WorkOtter
  • Nothing significant. Maybe could be faster at times but I'm not sure if that is our own internet connection.
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Usability
4me.com
Tool has built-in automation module which helps to more precisely define user requests or workflow condition. This from one hand gives end-user easy and understandable forms to fill in, and from other had it ensure all needed information has been fulfilled for further steps in workflow. Once you follow service principle which is base for that tool it will help you to track in detail your business and your partners
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WorkOtter
No answers on this topic
Return on Investment
4me.com
  • As we are finance institution we are strictly regulated so this product helps us in many fields to satisfy regulatory requests through easy workflow management setup.
  • Product is easy to implement, easy to adopt so we use it in different segments of business (central purchase department, security office, IT department) for tracking and standardising various processes in each niche.
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WorkOtter
  • I think it has really helped us make sure we are using resources effectively but I think it is hard to prove. Although we don't have hard ROI numbers, I believe the general feeling is that you really need a good PPM tool or will waste a lot of time and money.
  • It helps with communication since we have a standard process.
Read full review
ScreenShots

4me.com Screenshots

Screenshot of Portfolio ManagementScreenshot of Change Calendar showing possible conflicts of changesScreenshot of Customer SLA Reports: after defining a SLA the report is automatically thereScreenshot of Waterline Portfolio Management analysisScreenshot of Agile Project ManagementScreenshot of Enterprise Resource planning with 4me

WorkOtter PPM Screenshots

Screenshot of Dashboard viewScreenshot of WorkOtter MyWork viewScreenshot of Dashboard OverviewScreenshot of Resource Usage for People, Tasks, Time, BudgetScreenshot of Over/Under resource allocation viewScreenshot of Project Management Workflow - Customizable