500apps vs. Act! CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
500apps
Score 8.7 out of 10
N/A
500apps is a business platform designed to offer value to every department in growing businesses. With its application suite of 50 apps, 500apps enables work in all department categories such as Marketing, Sales, Support, HR, Developers, Collaboration, and Productivity management. The company's vision is to enable growth in global SMBs through the software applications suite. In addition, this infinity suite can be accessed for $14.99/month with all product categories, no feature caps, access…
$14.99
per month
Act! CRM
Score 7.0 out of 10
N/A
Act! CRM (formerly Swiftpage) aims to empower small businesses to build and manage client relationships and leads, so the user always has a pipeline of new, repeat, and referral business under control. Users can manage their businesses with Act! CRM every day, since it’s more than a CRM – it’s designed to present everything needed to stay on top of relationships, see what’s most important and actionable, and run sales and marketing in one place.
$22
per month
Pricing
500appsAct! CRM
Editions & Modules
500apps Infinity Suite
$14.99
per month
500apps Infinity Suite
$14.99
per month
Essentials
$22
per user, per month
Act! Premium - Basic
$37.50
per user, per month (billed annually)
Standard
$40
per user, per month
Expert
$55
per user, per month
Select - Extra Features
$79
per user, per month (billed annually)
Complete - Extra Features
$199
per user, per month (billed annually)
Advanced - Extra Features
$399
per user, per month (billed annually)
Offerings
Pricing Offerings
500appsAct! CRM
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited Access to 50 apps, No Feature Caps, 24x5 Email, Chat, and Phone Support, & Single Sign-On No tiers. Honest pricing. Cancel anytime.For SaaS version, discount available for annual subscription.
More Pricing Information
Community Pulse
500appsAct! CRM
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
500appsAct! CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
500apps
-
Ratings
Act! CRM
6.5
3 Ratings
17% below category average
Customer data management / contact management00 Ratings9.83 Ratings
Workflow management00 Ratings7.42 Ratings
Territory management00 Ratings8.52 Ratings
Opportunity management00 Ratings9.63 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings1.63 Ratings
Quote & order management00 Ratings4.01 Ratings
Interaction tracking00 Ratings9.52 Ratings
Channel / partner relationship management00 Ratings1.42 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
500apps
-
Ratings
Act! CRM
6.0
2 Ratings
22% below category average
Case management00 Ratings1.82 Ratings
Call center management00 Ratings8.22 Ratings
Help desk management00 Ratings8.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
500apps
-
Ratings
Act! CRM
2.0
3 Ratings
116% below category average
Lead management00 Ratings2.03 Ratings
Email marketing00 Ratings2.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
500apps
-
Ratings
Act! CRM
4.0
2 Ratings
62% below category average
Task management00 Ratings8.02 Ratings
Billing and invoicing management00 Ratings1.01 Ratings
Reporting00 Ratings3.02 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
500apps
-
Ratings
Act! CRM
4.8
3 Ratings
45% below category average
Forecasting00 Ratings4.02 Ratings
Pipeline visualization00 Ratings4.83 Ratings
Customizable reports00 Ratings5.52 Ratings
Customization
Comparison of Customization features of Product A and Product B
500apps
-
Ratings
Act! CRM
3.2
3 Ratings
81% below category average
Custom fields00 Ratings7.83 Ratings
Custom objects00 Ratings2.02 Ratings
Scripting environment00 Ratings2.01 Ratings
API for custom integration00 Ratings1.12 Ratings
Security
Comparison of Security features of Product A and Product B
500apps
-
Ratings
Act! CRM
8.0
2 Ratings
4% below category average
Single sign-on capability00 Ratings7.01 Ratings
Role-based user permissions00 Ratings9.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
500apps
-
Ratings
Act! CRM
1.7
3 Ratings
123% below category average
Marketing automation00 Ratings1.73 Ratings
Platform
Comparison of Platform features of Product A and Product B
500apps
-
Ratings
Act! CRM
2.0
3 Ratings
116% below category average
Mobile access00 Ratings2.03 Ratings
Best Alternatives
500appsAct! CRM
Small Businesses
Atera
Atera
Score 8.9 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Planview AdaptiveWork
Planview AdaptiveWork
Score 6.8 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 6.8 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
500appsAct! CRM
Likelihood to Recommend
9.0
(1 ratings)
2.2
(18 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(2 ratings)
Usability
-
(0 ratings)
7.0
(7 ratings)
Support Rating
-
(0 ratings)
1.8
(14 ratings)
Implementation Rating
-
(0 ratings)
1.0
(2 ratings)
User Testimonials
500appsAct! CRM
Likelihood to Recommend
500apps
I think it is well suited in the IT and HR/administration areas. As it offers a large services related to communications and data management systems. Also in educational institutions we can use the service as well. Hospitals and medical systems will be the top most benificiries of these softwares as data tracking and monitoring of patients will be efficient.
Read full review
ACT! LLC
Swiftpage ACT! would be well suited if you are using a desktop computing environment. ACT! is an old product and they were on the desktop for many years (and still are). Also, ACT! would also be well suited if you are not as concerned about implementing a CRM product that might require a little more training (e.g. if you had employees/salespeople that needed to be trained). Also, ACT! seems to be more generic than some of the industry focused products you see nowadays. For example, MethodCRM works well with non-profits that are on the cloud.
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Pros
500apps
No answers on this topic
ACT! LLC
  • Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution.
  • Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be done by a nontechnical person.
  • User Interface: The tool is easy to get around in both the desktop (fat client) and (webclient) which both are quite similar in functionality.
  • Integration: The tool integrates with Word, Excel, and Outlook nicely. And, it integrates with Google Mail and Contacts. There is a nice selection of third party tools available for various needs like AddressGrabber which allows for easy input of contacts from various sources such as email signatures, webpages, etc.
  • Templates: I have enjoyed being able to store tons of various templates for letters which we use over and over for various communications like sales proposals, quotes, and nudging clients along the funnel and sales process.
  • Automation: SwiftPage ACT! has a small business automation engine which allows for reminders and workflow to be administered by the system. It's not as sophisticated as some enterprise workflow automation solutions but for the price it's an awesome addition.
  • Maintenance: Very rarely have a problem which needs to be dealt with and costs to upgrade are minimal at best. We hosted the system internally for the web client and implemented it ourselves initially but had upgrades subsequently done by a local partner simply due to time/cost scenario. In other words, less to have someone else do it.
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Cons
500apps
No answers on this topic
ACT! LLC
  • Not intuitive to use. I will have to contact support for help if I haven't used some functions in a while.
  • It's near impossible to delete duplicates as they have to be deleted individually. This is a problem if you have more than 5000 contacts.
  • Reporting is difficult.
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Likelihood to Renew
500apps
No answers on this topic
ACT! LLC
There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Read full review
Usability
500apps
No answers on this topic
ACT! LLC
Try printing reports with each record's notes section - really awful output that you are embarrassed to show anyone. Want to add a new record to a group, ACT will present another record for the group assignment. Want to work seamlessly with email? Forget it!
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Support Rating
500apps
No answers on this topic
ACT! LLC
There has been an ongoing problem with Google synchronisation which no one seems to be bothered about fixing, even though it clearly states on the website that the software synchronises with Google. When the customer-facing support team are on the phone, they are brilliant, it's the back-end development support which is severely lacking.
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Implementation Rating
500apps
No answers on this topic
ACT! LLC
Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
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Alternatives Considered
500apps
The user-friendly UI is excellent. In contrast to other platforms, I am able to build my chatbot in a matter of minutes. I finally chose Botup. It's the most user-friendly and cost-effective chatbot software available, thanks to its intuitive user interface and first-rate customer support. I advise you to use the 500apps all-in-one suite instead of wasting time and money seeking third-party integrations for your company
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ACT! LLC
ACT! CRM is more cost effective than like a Salesforce, but that is for a reason, it lacks a lot of the functionality that a Salesforce has. Pipedrive is actually another cost effective platform I've been evaluating as a potential ACT! CRM replacement. I like it's modern day look and feel versus ACT!.
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Return on Investment
500apps
No answers on this topic
ACT! LLC
  • It's been easy to keep track of progress of goals with the software. This provides the opportunity to know what is working and what is not.
  • We have had to adjust a lot of things since the Virus issue took a foothold, but it is providing invaluable to make those adjustments.
  • Our ROI has increased at least 30%.
Read full review
ScreenShots

500apps Screenshots

Screenshot of 500apps Infinity SuiteScreenshot of Infinity Suite dashboardScreenshot of Compatibility with multiple OSScreenshot of Dashboard CustomisationScreenshot of Dashboard Personalization