What users are saying about
1 Ratings
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Score 8 out of 101
50 Ratings
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Score 6.8 out of 101

Likelihood to Recommend

501 Auctions

As stated in previous comments, the software platform has the ability to offer a variety of services. It is well suited for all organizations and events. With that said, no software is perfect for everyone and the user should take in consideration both functionality and investment. The platform we used lacked some "ease of use" administrative functions and was not ideal for marketing our sponsors.
Paul Rycus profile photo

Blackbaud NetCommunity

For those using the events module, NetCommunity is great, though if you do a lot of walk/run type of events where individuals sponsor other individuals, something like TeamRaiser might make more sense. If you don't have the staff resources for web developers dedicated to fundraising tasks, then NetCommunity is a great tool. It's not as customisable as an experienced programmer/developer might want, but it still has a lot of options. It also has a lot of nuance, and if you cannot make an investment of time or money into getting staff trained, it's not going to work out well.
Rachel Slager profile photo

Pros

501 Auctions

  • Attendee List Maintenance: The platform provides an easy-to-use attendee list. Modifying the information is a piece of cake.
  • Attendee Check In/Out: Highly recommend the software for their quick and easy access to attendance entries and information.
  • Technical and Customer Support: Our representative was very knowledgeable and was able to assist us rather quickly when prompted by email or telephone call.
Paul Rycus profile photo

Blackbaud NetCommunity

  • BBNC is very useful when it comes to creating e-mails and registration pages for special events.
  • BBNC is helpful when it comes to tracking guest lists for special events
Maryam Qureshi profile photo

Cons

501 Auctions

  • Modifying Client Payments: There were too many steps to take when modifying a client payment in the system. Although we could complete the task, one would expect a single step instead of multiple steps from a variety of page views.
  • Adding or Modifying a Single item: You would expect the platform to bring you back to the same item for any further modification or review. Rather, the platform took you to the top of the page was rather annoying especially when you have hundreds of auction items.
  • Knowledge Base: The platform offers a knowledge base if you know where to locate it. Rather than clicking on a link within the header or footer of the software, we were forced to locate some original emails from the developer which contained a link for the knowledge base. There should be no reason for hiding access to information.
  • Sponsor Marketing: Most events if not all of them, are financially successful because of sponsorship revenues. It is extremely important to market these sponsors (or large donors) on the platform. The software does a poor job in emphasizing these sponsors.
Paul Rycus profile photo

Blackbaud NetCommunity

  • Server is sluggish at times.
  • Issues with analytcs not always loading properly.
  • HTML coding changing communications after sending.
No photo available

Likelihood to Renew

501 Auctions

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 5.6
Based on 5 answers
It works well for us, integrates with our other Products and we have invested alot with the software so we want to continue to use it
Elaine Tucker profile photo

Usability

501 Auctions

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 8.2
Based on 2 answers
Product is logical. Nice interface and provides a good user experience.
Robert Goodman profile photo

Reliability and Availability

501 Auctions

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 9.0
Based on 1 answer
Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.
Robert Goodman profile photo

Performance

501 Auctions

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 8.0
Based on 1 answer
Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.
Robert Goodman profile photo

Support

501 Auctions

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 7.6
Based on 3 answers
The support staff is very knowledgeable and is invested in solving the issues that arise. Many times I've had the analyst say let me test this and get back to you within X time frame. The fact that they want to test the product and give a time frame helps me manage my expectations with the length that the case will be open and the possible solution/outcome resolution.
Elaine Tucker profile photo

In-Person Training

501 Auctions

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 9.0
Based on 1 answer
As expected. Courseware was a nice reference guide.
Robert Goodman profile photo

Implementation

501 Auctions

No score
No answers yet
No answers on this topic

Blackbaud NetCommunity

Blackbaud NetCommunity 1.9
Based on 3 answers
Implementation was handled professionally.
Robert Goodman profile photo

Alternatives Considered

501 Auctions

No answers on this topic

Blackbaud NetCommunity

Blackbaud Netcommunity was selected because it integrates fully with Raiser's Edge. i-Modules and MailChimp are more flexible in terms of design and they have better analytics, but they do not integrate
Lily Barger profile photo

Return on Investment

501 Auctions

  • All software platforms enhance ROI and save time and money. Not sure if this software was better than others.
Paul Rycus profile photo

Blackbaud NetCommunity

  • The company listens to its users, collecting ideas and making improvements. Updates to the software are rolled out several times a year. When something cannot be changed right away, the company gives context and forecasts when the change might be possible.
  • It is a very quick system so you are able to view information in a timely fashion without having to worry about customers losing their patience.
Brandon Dix profile photo

Pricing Details

501 Auctions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackbaud NetCommunity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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