What users are saying about
1 Ratings
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Score 8 out of 101
13 Ratings
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Score 7.3 out of 101

Likelihood to Recommend

501 Auctions

As stated in previous comments, the software platform has the ability to offer a variety of services. It is well suited for all organizations and events. With that said, no software is perfect for everyone and the user should take in consideration both functionality and investment. The platform we used lacked some "ease of use" administrative functions and was not ideal for marketing our sponsors.
Paul Rycus profile photo

Blackbaud Online Express

Great when emailing a specific group, collecting donations and setting up event pages. When doing a mass email I would not recommend it because you do not want to create too many email lists.
Aaron Tolentino profile photo

Pros

501 Auctions

  • Attendee List Maintenance: The platform provides an easy-to-use attendee list. Modifying the information is a piece of cake.
  • Attendee Check In/Out: Highly recommend the software for their quick and easy access to attendance entries and information.
  • Technical and Customer Support: Our representative was very knowledgeable and was able to assist us rather quickly when prompted by email or telephone call.
Paul Rycus profile photo

Blackbaud Online Express

  • Simple form creation -- creating a new campaign is relatively painless.
  • Integrates with Raiser's Edge -- it's easy to keep constituent information up to date.
Patrick Plaisance profile photo

Cons

501 Auctions

  • Modifying Client Payments: There were too many steps to take when modifying a client payment in the system. Although we could complete the task, one would expect a single step instead of multiple steps from a variety of page views.
  • Adding or Modifying a Single item: You would expect the platform to bring you back to the same item for any further modification or review. Rather, the platform took you to the top of the page was rather annoying especially when you have hundreds of auction items.
  • Knowledge Base: The platform offers a knowledge base if you know where to locate it. Rather than clicking on a link within the header or footer of the software, we were forced to locate some original emails from the developer which contained a link for the knowledge base. There should be no reason for hiding access to information.
  • Sponsor Marketing: Most events if not all of them, are financially successful because of sponsorship revenues. It is extremely important to market these sponsors (or large donors) on the platform. The software does a poor job in emphasizing these sponsors.
Paul Rycus profile photo

Blackbaud Online Express

  • I find the interface to be a little confusing and awkward sometimes, especially at the beginning.
  • There is no merge field available for emailing.
  • A/B testing for emails is timely....there's no easy for testing the effectiveness of emails.
Jenna Montgomery profile photo

Alternatives Considered

501 Auctions

No answers on this topic

Blackbaud Online Express

Constant Contact definitely has more bells and whistles when it comes to email campaigns but we found it to be more complex than we needed. Blackbaud Online Express has the right combination of simplicity, ease of use, and features needed to be successful with our email marketing
Jenna Montgomery profile photo

Return on Investment

501 Auctions

  • All software platforms enhance ROI and save time and money. Not sure if this software was better than others.
Paul Rycus profile photo

Blackbaud Online Express

  • Our monthly membership program has seen an increase due to a more consistent email marketing campaigns through Blackbaud Online Express.
  • We also have seen better engagement with our direct mail campaigns because our email marketing is now able to supplement the direct mail.
  • I feel like we have a better understanding of our members and our interactions with them due to Blackbaud Online Express's ability to track interaction.
Jenna Montgomery profile photo

Pricing Details

501 Auctions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Blackbaud Online Express

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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