What users are saying about
1 Ratings
10 Ratings
1 Ratings
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Score 8 out of 101
10 Ratings
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Score 9.6 out of 101

Likelihood to Recommend

501 Auctions

As stated in previous comments, the software platform has the ability to offer a variety of services. It is well suited for all organizations and events. With that said, no software is perfect for everyone and the user should take in consideration both functionality and investment. The platform we used lacked some "ease of use" administrative functions and was not ideal for marketing our sponsors.
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iWave

iWave is a great resource for getting a big picture understanding of a donor and their potential alignment to your organization. There may be times if you are wanting to dive deeper into a particular facet of the donor profile that you would need to continue researching through other sources. Overall iWave has a user-friendly interface and is a must-have program for any prospect researcher.
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Pros

501 Auctions

  • Attendee List Maintenance: The platform provides an easy-to-use attendee list. Modifying the information is a piece of cake.
  • Attendee Check In/Out: Highly recommend the software for their quick and easy access to attendance entries and information.
  • Technical and Customer Support: Our representative was very knowledgeable and was able to assist us rather quickly when prompted by email or telephone call.
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iWave

  • The 360search allows you to do a comprehensive search across the multiple data sources at the same time.
  • You can stay organized during your research with the user-friendly and customizable Profiles and Labels.
  • The PROscreen ranking system allows you to get a quick snapshot of the alignment of a particular donor with your mission in an easy to read format that can be exported for another colleague with little extra explanation needed.
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Cons

501 Auctions

  • Modifying Client Payments: There were too many steps to take when modifying a client payment in the system. Although we could complete the task, one would expect a single step instead of multiple steps from a variety of page views.
  • Adding or Modifying a Single item: You would expect the platform to bring you back to the same item for any further modification or review. Rather, the platform took you to the top of the page was rather annoying especially when you have hundreds of auction items.
  • Knowledge Base: The platform offers a knowledge base if you know where to locate it. Rather than clicking on a link within the header or footer of the software, we were forced to locate some original emails from the developer which contained a link for the knowledge base. There should be no reason for hiding access to information.
  • Sponsor Marketing: Most events if not all of them, are financially successful because of sponsorship revenues. It is extremely important to market these sponsors (or large donors) on the platform. The software does a poor job in emphasizing these sponsors.
Paul Rycus profile photo

iWave

  • Not all the data sources have smart searches, so you would still need to search for Steve Smith and Stephen Smith separately.
  • iWave can only return the data that is out there from its data sources which sometimes can be inaccurate. This is no fault of iWave but is still a con with using the software.
  • iWave is expensive and can be hard to justify the cost unless you have a full-time prospect researcher or another position who is consistently using the program.
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Support

501 Auctions

No score
No answers yet
No answers on this topic

iWave

iWave 10.0
Based on 1 answer
iWave customer support is more responsive than most software platforms I currently use. My requests are always handled promptly, and support is incredibly responsive, friendly, and patient. Plus, I can always get someone on the phone immediately if I need a problem resolved right then and there. In addition to the live and personal support, the iWave knowledge base is frequently update with new content, including video webinars that help you become a more powerful user of the software.
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Alternatives Considered

501 Auctions

No answers on this topic

iWave

Prior to selecting iWave, we used demo versions of WealthEngine and DonorSearch. While these products seem good as well, we ultimately decided to go with iWave for three reasons:
  • 360 search across all platforms was the most intuitive for our users
  • Foundation search in the same GUI was great for workflow and made it unnecessary to purchase additional foundation research tools
  • Incredibly friendly and helpful customer service and no pushy sales people
Dave Archuletta profile photo

Return on Investment

501 Auctions

  • All software platforms enhance ROI and save time and money. Not sure if this software was better than others.
Paul Rycus profile photo

iWave

  • Every year following our annual gala we run a list of all event attendees to learn more about their interests and giving history. This has led us to new board and/or major donor candidates.
  • iWave helps us understand details and less-known interests of our current donors, which helps us with donor stewardship. In today's digital age, these personal details help craft relevant stewardship and communications plans with our existing supporters. With so many competing charities, these small differences can account for a supporter to choose your organization over others who aren't making that personal connecting to the donor.
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Pricing Details

501 Auctions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

iWave

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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