What users are saying about
1 Ratings
130 Ratings
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Score 8 out of 101
130 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

501 Auctions

As stated in previous comments, the software platform has the ability to offer a variety of services. It is well suited for all organizations and events. With that said, no software is perfect for everyone and the user should take in consideration both functionality and investment. The platform we used lacked some "ease of use" administrative functions and was not ideal for marketing our sponsors.
Paul Rycus profile photo

Luminate

I feel the way Luminate handles donor information is very organized and full. I am a database/reports person so I love how easy it is to find and process information. Some portals don't allow that much information into donor's profiles but Luminate provides a lot of room for history and bio information that is great for reports.
Kelly Norris profile photo

Pros

501 Auctions

  • Attendee List Maintenance: The platform provides an easy-to-use attendee list. Modifying the information is a piece of cake.
  • Attendee Check In/Out: Highly recommend the software for their quick and easy access to attendance entries and information.
  • Technical and Customer Support: Our representative was very knowledgeable and was able to assist us rather quickly when prompted by email or telephone call.
Paul Rycus profile photo

Luminate

  • The donation forms are easy to set up to start collecting donations instantly.
  • Getting an e-mail out the door is fairly straightforward.
  • The TeamRaiser module is great for fundraising for big events with multiple registration levels and allowing participants to fundraise on your behalf.
  • Constituent management is fairly easy.
Philip Nawrocki profile photo

Cons

501 Auctions

  • Modifying Client Payments: There were too many steps to take when modifying a client payment in the system. Although we could complete the task, one would expect a single step instead of multiple steps from a variety of page views.
  • Adding or Modifying a Single item: You would expect the platform to bring you back to the same item for any further modification or review. Rather, the platform took you to the top of the page was rather annoying especially when you have hundreds of auction items.
  • Knowledge Base: The platform offers a knowledge base if you know where to locate it. Rather than clicking on a link within the header or footer of the software, we were forced to locate some original emails from the developer which contained a link for the knowledge base. There should be no reason for hiding access to information.
  • Sponsor Marketing: Most events if not all of them, are financially successful because of sponsorship revenues. It is extremely important to market these sponsors (or large donors) on the platform. The software does a poor job in emphasizing these sponsors.
Paul Rycus profile photo

Luminate

  • Reporting needs some work, this is being worked on in their new BETA program.
  • The eCommerce module needs some work. It would be great to have more ability to customize parts of it without having to rewrite the code.
  • The Events module could use some improvements as well.
  • The Personal Fundraising module needs a lot of work. It really cannot work as needed right now. We started using TeamRaiser to handle this, but it could be great.
Philip Nawrocki profile photo

Likelihood to Renew

501 Auctions

No score
No answers yet
No answers on this topic

Luminate

Luminate 8.0
Based on 20 answers
We have had Luminate Online for over 5 years and are very happy with the support from Blackbaud.
No photo available

Usability

501 Auctions

No score
No answers yet
No answers on this topic

Luminate

Luminate 6.2
Based on 26 answers
It is not easily managed by non-techies on staff. We must hire outside help on ongoing basis to manage system with us.
No photo available

Reliability and Availability

501 Auctions

No score
No answers yet
No answers on this topic

Luminate

Luminate 10.0
Based on 3 answers
Do not have many issues with Luminate Online. Whenever we do, Blackbaud team fixes it almost immediately.
No photo available

Performance

501 Auctions

No score
No answers yet
No answers on this topic

Luminate

Luminate 8.8
Based on 9 answers
Luminate's basic functionality is reliable, but more complex actions, and integrations with other software can be troublesome. (Luminate Beta looks to be promising.) We currently use Luminate CRM to sync information between Luminate Online and Salesforce and find that we have a large number of contacts and donations that do not sync properly
Robert Stowe profile photo

Support

501 Auctions

No score
No answers yet
No answers on this topic

Luminate

Luminate 7.5
Based on 31 answers
While new enhancements take a while, regular support issues are completed very quickly. I've had very good experience using the support chat function which I never expected to use but am very glad that it's there.
No photo available

In-Person Training

501 Auctions

No score
No answers yet
No answers on this topic

Luminate

Luminate 8.0
Based on 2 answers
Initial training was great and the instructor was very patient and helpful during the set up process. Blackbaud has a variety on online self-paced classes that supplement the training you receive. The only downfall is after training is complete. I've found the support for Luminate to be a tad lackluster. We often encounter issues that aren't on Luminate's development road map and have had a series of cases be opened.
Lawrence Willim profile photo

Online Training

501 Auctions

No score
No answers yet
No answers on this topic

Luminate

Luminate 7.4
Based on 15 answers
Good video tutorials
No photo available

Implementation

501 Auctions

No score
No answers yet
No answers on this topic

Luminate

Luminate 3.0
Based on 4 answers
MSAA was happy with the implementation and has continued to work with the partner on other projects within Luminate Online - Teamraiser to be more specific.
No photo available

Alternatives Considered

501 Auctions

No answers on this topic

Luminate

We've just begun evaluating other programs to see if there is an equivalent to Luminate. We are particularly interested in email management and have looked at Constant Contact, MailChimp, and other similar services. While we like the data management options that these products provide, we are still trying to decide whether direct interaction Luminate and Raiser's Edge have is worth giving up.
Lawrence Willim profile photo

Scalability

501 Auctions

No score
No answers yet
No answers on this topic

Luminate

Luminate 9.3
Based on 12 answers
We've only used a small portion of Luminate but I can see we are using a Formula 1 race car for picking up groceries. I hope we can expand our use in the future.
Amy Dana, bCRE profile photo

Return on Investment

501 Auctions

  • All software platforms enhance ROI and save time and money. Not sure if this software was better than others.
Paul Rycus profile photo

Luminate

  • There's no denying that as a long term Convio client (now Luminate Online) that we have significantly grown our NPO with these tools. And our ROI is in the positive range.
  • The negative impact has been the cost of related services we must engage to configure and maintain and deploy many areas of Luminate Online with a small staff. There is just too much "specialized," insider-work-around knowledge to make it a stand-alone product without large additional costs to use the product to it's full potential.
  • This product used to set the trends and now it holds us back from being able to take advantage of the trends in many ways. An integrated system can become a limitation in this current social web environment. Staff coming in from outside the Luminate/Convio environment often complain about the system because they are used to the "ease-of-use" of many of today's offerings in the marketplace.
No photo available

Pricing Details

501 Auctions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Luminate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

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