What users are saying about
1 Ratings
11 Ratings
1 Ratings
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Score 8 out of 101
11 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

501 Auctions

As stated in previous comments, the software platform has the ability to offer a variety of services. It is well suited for all organizations and events. With that said, no software is perfect for everyone and the user should take in consideration both functionality and investment. The platform we used lacked some "ease of use" administrative functions and was not ideal for marketing our sponsors.
Paul Rycus profile photo

Salsa CRM

Well suited for sending mass emails or emails to certain groups, sending automated emails, collecting donations, and peer-to-peer communication. They have a good support team. I'm still figuring out how to best manage supporters, it's not as intuitive as I would like. I used to just manage all donor information on Google Sheets, and I still prefer Google Sheets.
Austin Johnson profile photo

Pros

501 Auctions

  • Attendee List Maintenance: The platform provides an easy-to-use attendee list. Modifying the information is a piece of cake.
  • Attendee Check In/Out: Highly recommend the software for their quick and easy access to attendance entries and information.
  • Technical and Customer Support: Our representative was very knowledgeable and was able to assist us rather quickly when prompted by email or telephone call.
Paul Rycus profile photo

Salsa CRM

  • Autoresponders and automated emails have been really cool and simple to use, that tool in itself has added a lot of value and has been a powerful way to keep supporters engaged.
  • Donor management is one thing that Salsa CRM gets really technical with. There is so much information that you can have on each donor.
  • I like the forms and how easy they are to embed on the website, like email sign up forms or donation forms. I can make them look seamless as they sit on the website and gather information and donations.
Austin Johnson profile photo

Cons

501 Auctions

  • Modifying Client Payments: There were too many steps to take when modifying a client payment in the system. Although we could complete the task, one would expect a single step instead of multiple steps from a variety of page views.
  • Adding or Modifying a Single item: You would expect the platform to bring you back to the same item for any further modification or review. Rather, the platform took you to the top of the page was rather annoying especially when you have hundreds of auction items.
  • Knowledge Base: The platform offers a knowledge base if you know where to locate it. Rather than clicking on a link within the header or footer of the software, we were forced to locate some original emails from the developer which contained a link for the knowledge base. There should be no reason for hiding access to information.
  • Sponsor Marketing: Most events if not all of them, are financially successful because of sponsorship revenues. It is extremely important to market these sponsors (or large donors) on the platform. The software does a poor job in emphasizing these sponsors.
Paul Rycus profile photo

Salsa CRM

  • With the constant updates comes challenges. Often times, with an update comes several small bugs that Salsa has to work to fix.
  • I believe their customer support works from home so it is challenging to get a concrete answer on the first phone call. It often takes several follow ups.
  • The implementation was a bit rocky but customer service worked with us a lot and we got through it! We were moving from google drive and several other platforms for ticket sales, emails, etc. so we didn't have any experience with this. It eventually all worked out and the Salsa team really stepped up to accommodate our needs.
Kalyn Hoffman profile photo

Likelihood to Renew

501 Auctions

No score
No answers yet
No answers on this topic

Salsa CRM

Salsa CRM 10.0
Based on 1 answer
It suits all of our needs.
No photo available

Usability

501 Auctions

No score
No answers yet
No answers on this topic

Salsa CRM

Salsa CRM 10.0
Based on 1 answer
You do not have to be a tech-savvy person to be able to use the CRM. Reporting is easy to do.
No photo available

Support

501 Auctions

No score
No answers yet
No answers on this topic

Salsa CRM

Salsa CRM 10.0
Based on 1 answer
Their tech support is very good and I am very pleased with it. They speak in non-techie lingo for my non-techie staff just as easily as they speak techie to me (a techie). I appreciate their quick turn around in time to answer our questions and the follow up to make sure their answer(s) helped.
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Alternatives Considered

501 Auctions

No answers on this topic

Salsa CRM

We used to use several platforms for all of our needs and we found that it was nearly impossible to maintain accurate records that way, the inconsistency was inevitable. Salsa has really helped us solve that issue by creating a system (with a reasonable price tag) that talks to one another. For example, a ticket sale online will go directly into a record! The majority of our tracking was in Google Drive initially.
Kalyn Hoffman profile photo

Return on Investment

501 Auctions

  • All software platforms enhance ROI and save time and money. Not sure if this software was better than others.
Paul Rycus profile photo

Salsa CRM

  • Upon using Salsa, our financial records are much easier to review and compare over time
  • Salsa allows Foundation staff to quickly look up donor records and identify what steps need to be taken to cultivate and steward them better
No photo available

Pricing Details

501 Auctions

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salsa CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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