What users are saying about

6sense

6 Ratings

Drift

19 Ratings

6sense

6 Ratings
Score 8.8 out of 101

Drift

19 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

6sense

This is an excellent tool; no hesitation to recommend to others.
Laurie Wheeler profile photo

Drift

Drift is excellent for Inbound lead generation, especially combined with Clearbit, for automated identification of warm leads or possible prospects, especially on B2B websites where every user is important and should be treated differently.Drift is not well suited to replace a company's CRM as soon as the lead has been deemed SQL, especially for larger companies, as it lacks many of the features that typical CRM platforms have.Lastly, while Drift is really good for support, since it supports live as well as asynchronous communication with website visitors/users based on their email address, it does not provide the option of creating an automated FAQ database which could serve pre-answered questions to users.
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Pros

  • Quality data
  • Timing for updates
  • Excellent support
Laurie Wheeler profile photo
  • Rapid development process
  • Close relationship with their support
  • Gives us a meaningful advantage over our competition
Jeff Bramhall profile photo

Cons

  • Some of the terms used are a learning process for our team, but the site is easy to navigate.
  • Although the site is easier to navigate, it has a lot of facets that take time to learn where elements are saved.
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  • More active updating between Drift and Salesforce would be helpful
  • Exporting conversations is buggy
Jeff Bramhall profile photo

Alternatives Considered

Oracle is not user-friendly. It is outdated and confusing, also makes it hard to enter in and out of certain tabs/areas within the platform. 6sense is more in-depth and has more functional abilities compared to Salesforce.
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While we haven't taken a hard look at it, we understand that HubSpot now has a chat feature, which we will be considering in the future. We are already using HubSpot for our CRM and Marketing efforts, so it would make sense that if we are going to add the chat feature back into our website that we would evaluate HubSpot.
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Return on Investment

  • Revenue growth
  • More productive employees
Laurie Wheeler profile photo
  • Increased customer experience
  • Automate messages
  • increase ROI
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Pricing Details

6sense

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Drift

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details