What users are saying about

6sense

5 Ratings

Pendo.io

Top Rated
46 Ratings

6sense

5 Ratings
Score 8.3 out of 101

Pendo.io

Top Rated
46 Ratings
Score 9.2 out of 101

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Likelihood to Recommend

6sense

6sense is well suited in areas such as creating a campaign for our site. For example, "grill season". It makes it easy to create a campaign to advertise all our grills, best selling [grills] and create certain price updates/categories. It is not as useful on the product campaign, coupon and sales level, but still more useful than platforms we have used in the past.

Pendo.io

I do think some older enterprises would find the implementation process difficult, but not impossible. The pricing model may not be appropriate for business who have a lot of monthly users.

Pros

  • Stores and organizes information by product, department, etc., to make it easier for our website to function.
  • Help us track the buyer journey, making it a more enjoyable buying process for them on our website.
  • Help us drive revenue against competitors such as Amazon and Wal-Mart.
  • Account and page segmentation with color and tag grouping.
  • User behavior and attribute tracking.
  • NPS, user flow maps, and grouped page reports.

Cons

  • Some of the terms used are a learning process for our team, but the site is easy to navigate.
  • Although the site is easier to navigate, it has a lot of facets that take time to learn where elements are saved.
  • Guides have a barrier to entry without a coding background

Likelihood to Renew

No score
No answers yet
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Pendo.io9.0
Based on 1 answer
Key business-facing software with room to grow, but waiting on mobile support

Usability

No score
No answers yet
No answers on this topic
Pendo.io9.0
Based on 1 answer
Pendo is easy to use, but you still need to know what you're tracking. Until then, it will show a lot of information that you may not know how to leverage.

Support

No score
No answers yet
No answers on this topic
Pendo.io10.0
Based on 1 answer
Support is fast, knowledgeable, and goes out of their way to find solutions. Our particular question had to do with Segment integration, and was resolved immediately

Implementation

No score
No answers yet
No answers on this topic
Pendo.io9.0
Based on 1 answer
Use Segment to install and cut developers out of the work cycle!

Alternatives Considered

Oracle is not user-friendly. It is outdated and confusing, also makes it hard to enter in and out of certain tabs/areas within the platform. 6sense is more in-depth and has more functional abilities compared to Salesforce.
Pendo is a lot easier to set up than Google Analytics, in my opinion. As a non-developer, it is important that I can go in and tag what needs to be tagged without having to fight for dev resources. Compared to WalkMe, I think Pendo just offered more customer analytics and was easier to implement for about the same price

Return on Investment

  • It is easier to monitor our ROI on certain campaigns, departments, subclasses, within our sites.
  • We have less issues with launching campaigns correctly and the site crashing on us while processing and developing these campaigns.
  • We were able to easily target feature improvements based on actual usage data.
  • Using NPS we were able to increase customer advocacy.
  • Salesforce integration has helped us increase upgrades, renewal rates, and adoption thru targeted messaging.

Pricing Details

6sense

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Pendo.io

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details