What users are saying about

6sense

7 Ratings

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Top Rated
49 Ratings

6sense

7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101

Pendo.io<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>

Top Rated
49 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.1 out of 101

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Likelihood to Recommend

6sense

6sense is well suited in areas such as creating a campaign for our site. For example, "grill season". It makes it easy to create a campaign to advertise all our grills, best selling [grills] and create certain price updates/categories. It is not as useful on the product campaign, coupon and sales level, but still more useful than platforms we have used in the past.
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Pendo.io

If you are looking for an easy to use, out of the box guide or tutorial builder look no further. Pendo also has robust tracking and metrics with event driven guides to help you target exactly who needs to see the message
Lance Gorji profile photo

Pros

  • Stores and organizes information by product, department, etc., to make it easier for our website to function.
  • Help us track the buyer journey, making it a more enjoyable buying process for them on our website.
  • Help us drive revenue against competitors such as Amazon and Wal-Mart.
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  • Account and page segmentation with color and tag grouping.
  • User behavior and attribute tracking.
  • NPS, user flow maps, and grouped page reports.
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Cons

  • Some of the terms used are a learning process for our team, but the site is easy to navigate.
  • Although the site is easier to navigate, it has a lot of facets that take time to learn where elements are saved.
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  • Pendo's main dashboard section is still pretty static with limited ways to get at specific sets of data to share with other users.
  • Checking out an individual user's path through the site is possible in Pendo today, but the view is hard to break down and get actionable insights from.
Shaun VanWeelden profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Pendo.io9.0
Based on 1 answer
Key business-facing software with room to grow, but waiting on mobile support
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Usability

No score
No answers yet
No answers on this topic
Pendo.io9.0
Based on 1 answer
Pendo is easy to use, but you still need to know what you're tracking. Until then, it will show a lot of information that you may not know how to leverage.
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Support

No score
No answers yet
No answers on this topic
Pendo.io10.0
Based on 1 answer
Support is fast, knowledgeable, and goes out of their way to find solutions. Our particular question had to do with Segment integration, and was resolved immediately
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Implementation

No score
No answers yet
No answers on this topic
Pendo.io9.0
Based on 1 answer
Use Segment to install and cut developers out of the work cycle!
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Alternatives Considered

Oracle is not user-friendly. It is outdated and confusing, also makes it hard to enter in and out of certain tabs/areas within the platform. 6sense is more in-depth and has more functional abilities compared to Salesforce.
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Pendo is easier to use and more intuitive. It also just feels more modern and current.
Lauren Coppola profile photo

Return on Investment

  • It is easier to monitor our ROI on certain campaigns, departments, subclasses, within our sites.
  • We have less issues with launching campaigns correctly and the site crashing on us while processing and developing these campaigns.
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  • Don't tell our Pendo AE this, but this is probably one of the best tooling investments we made, it has provided value in many more areas than the initial use case we bought it for.
  • It has highlighted several areas of churn risk or poorly utilized features so we can get ahead of them
Shaun VanWeelden profile photo

Pricing Details

6sense

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Pendo.io

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details