Likelihood to Recommend
I use 7Sheep for marketing as a sales person. This works well for me as a single user. I do not think I could use the software together with my colleagues. Although we could have separated lists the access rights might not fit our use case. It has a strong marketing focus and cannot replace a full CRM system.
Read full review
Bloomreach is a very powerful tool that is also easy to learn. The interface is very intuitive to work with for novice and advanced users. Most Bloomreach clients are ecommerce businesses, but the tool is also very suitable for a utilities company. Our main uses are making smart email and SMS campaigns to keep our customers informed and engaged.
Read full review Pros When preparing an event, 7Sheep takes care of pretty much everything you need to select, inform, and register participants, as well as prepare materials for the events, such as name badges and signature lists. We also use 7Sheep for reporting on communications activities. 7Sheep allows you to build simple or complex forms and questionnaires which we use both for events and independent surveys. The drag and drop HTML editor makes things look good without a lot of extra effort. Read full review All in one. We have experience working with other CDP/Marketing suites and it is really difficult to connect their different modules. Bloomreach Engagement has been built to be a single product which makes everything easy to use Fast and real-time. Other platforms struggle with getting real-time volumes or segmenting based on real-time events, that is not the case with Bloomreach Engagement GCP partnership. Being deployed over GCP and having BigQuery as raw data export makes really easy to expand and connect with existing stacks Read full review Cons I know that they are working on a simpler way to send a test e-mail to yourself. This will streamline my activities as well and I look forward to that system change (which was suggested by a client. I have also suggested improvements which have been implemented.) I miss an easy unsubscribe feature (like you get in MailChimp). Overall, 7Sheep's system is more flexible (good) but that does make it more complex to split up (not so good). Setting up the SPF record in our DNS system was flexible and easy but for DKIM integration we had to contact the 7Sheep support. They do not check or show the necessary records in the tool. Customer service was great, though, so not a very big problem, just a bit of a nuisance. Read full review Simplifying how data is presented, the dashboard can quite often be confusing. Having a more intuitive interface and the ability for different reporting would be beneficial. I'd like more of an overview dashboard that I could build and access on the home screen, to look at top-level metrics. Easier to use segmentation, and quicker to build features within. Read full review Likelihood to Renew
The tool serves our needs and we like the user interface. The few times we contacted support they were super helpful and responsive. When we asked for more integrations they confirmed the integrations we need (e.g. Hipchat) for the near future.
Read full review
So far, Hippo is our ideal tool given its use of open standards which helps us to have a clear overview of what's coming next in the future Hippo releases. We are very confident in the future-readiness of the product
Read full review Usability
It is easy to use and if I do have a problem or question I receive an answer almost immediately.
Read full review
In my time working with Bloomreach Commerce Experience Cloud, I always liked to work with it. It is crucial that you get support from experts from the beginning to show you how to work with the vast amount of options and activities to choose from. The learning curve is also well-rounded because of its user-friendly interface and highly skilled customer support.
Read full review Reliability and Availability
99% of the time the site is available for when we need to use. With any cloud based software there will be occasion that there is an outage but this is communicated effectively and dealt with quickly. This has never got in the way of what we need to do in our day to day work and wouldn't be thought of as a problem
Read full review Performance
The search API is very fast (150ms), even considering we have nearly 2 million products in our catalog. The console pages where you do your configuration, add ranking rules and synonyms are sometimes a bit slower to load, but your customer would not notice any of that. The reports pages are also not the fastest, but definitely okay
Read full review Support Rating
With both chat and email support I have always had enough ways to get through to them! Their support is good, honest and most importantly supportive. They helped us set up and start using the tool when we got stuck. Moving from Mailchimp where there were some semantic lessons to learn and they took the time to help us get used to 7Sheep
Read full review
Generally speaking, Bloomreach's support team is great. They go out of their way to come up with solutions and workarounds for problems or issues and then clearly present them. However, they can sometimes take a while to get back to us, plus some of their solutions are far from ideal and highlight underlying improvements that could be made to the product. They do seem quite receptive to this though and are happy to take notes from such interactions.
Read full review In-Person Training
The team was really helpful in explaining
Read full review Online Training
very informative and patient
Read full review Implementation Rating
None it went smoothly
Read full review Alternatives Considered
I've mostly used survey monkey and google forms and doodle for small inexpensive jobs - anything more sophisticated always seemed to cost more than the actual fee I charge. 7sheep does everything they do, but it automates a lot of the processing, for a cost which is affordable and makes me more efficient - as I can use my subscription for different clients.
Read full review
It's way more comprehensive than any other mail provider I've used and has a lot more functionality. A huge step change for our business that has brought us to the forefront of personalized marketing.
is lightyears behind this approach in particular. The other two applications are actually part of Bloom.
Read full review Scalability
Easy to use, very clear guides and instructions and available support. Omni channel marketings, everything is in one place. Better Understand and Activate Your Customers. It allows us to create personalized, real-time marketing campaigns that will drive real results. Get your hands on your customer data, then use that data to engage these customers with relevant and consistent messaging across all channels, at scale.
Read full review Return on Investment With the translation support we have translated forms into Spanish for our producers and this has been a really positive benefit for them as a partner. I am able to monitor interest in different products very easily and so re-target particular varieties to specific regions. Text message campaigns mean that we can directly engage: especially for physical meetings, tasting reminders and so forth. Read full review Emails, banners, and weblayers brought us an increase in conversion and additional profit. From a marketers perspective, it allows us to reach far and wide and see how well a campaign is doing in real-time. Knowing the customer allows improved communication and personalize our recommendations. Bloomreach Engagement has created revenue uplift with acquisition and conversion. The most effective tool out there when ROI is in question. Read full review ScreenShots Bloomreach Commerce Experience Cloud Screenshots