What users are saying about

7Sheep

24 Ratings

Infusionsoft

183 Ratings

7Sheep

24 Ratings
Score 8 out of 101

Infusionsoft

183 Ratings
Score 7.5 out of 101

Add comparison

Likelihood to Recommend

7Sheep

I use 7Sheep for marketing as a sales person. This works well for me as a single user. I do not think I could use the software together with my colleagues. Although we could have separated lists the access rights might not fit our use case. It has a strong marketing focus and cannot replace a full CRM system.

Infusionsoft

I think cost is a factor for many small businesses and Infusionsoft may be on the expensive side. Infusionsoft has a proficient CRM, but its email broadcast service leaves a lot to be desired. There are workarounds and glitches. I've been told specifically by support staff that it's something they're aware of but we just need to "put up with it" and use the workaround to make it function

Feature Rating Comparison

Email & Online Marketing

7Sheep
7.3
Infusionsoft
WYSIWYG email editor
7Sheep
8.3
Infusionsoft
Dynamic content
7Sheep
6.9
Infusionsoft
Ability to test dynamic content
7Sheep
5.9
Infusionsoft
Landing pages
7Sheep
6.6
Infusionsoft
A/B testing
7Sheep
6.3
Infusionsoft
Mobile optimization
7Sheep
7.8
Infusionsoft
Email deliverability
7Sheep
8.4
Infusionsoft
List management
7Sheep
7.9
Infusionsoft
Triggered drip sequences
7Sheep
7.6
Infusionsoft

Lead Management

7Sheep
7.4
Infusionsoft
Lead nurturing
7Sheep
8.0
Infusionsoft
Lead scoring and grading
7Sheep
6.6
Infusionsoft
Data quality management
7Sheep
7.8
Infusionsoft
Automated sales alerts and tasks
7Sheep
7.1
Infusionsoft

Campaign Management

7Sheep
8.6
Infusionsoft
Calendaring
7Sheep
9.1
Infusionsoft
Event/webinar marketing
7Sheep
8.0
Infusionsoft

Social Media Marketing

7Sheep
8.3
Infusionsoft
Social sharing and campaigns
7Sheep
8.3
Infusionsoft
Social profile integration
7Sheep
8.3
Infusionsoft

Reporting & Analytics

7Sheep
6.8
Infusionsoft
Dashboards
7Sheep
6.4
Infusionsoft
Standard reports
7Sheep
6.4
Infusionsoft
Custom reports
7Sheep
7.6
Infusionsoft

Platform & Infrastructure

7Sheep
7.6
Infusionsoft
API
7Sheep
8.5
Infusionsoft
Role-based workflow & approvals
7Sheep
6.8
Infusionsoft
Customizability
7Sheep
7.8
Infusionsoft
Integration with Salesforce.com
7Sheep
7.3
Infusionsoft

Sales Force Automation

7Sheep
Infusionsoft
8.6
Customer data management / contact management
7Sheep
Infusionsoft
8.8
Workflow management
7Sheep
Infusionsoft
8.8
Opportunity management
7Sheep
Infusionsoft
7.6
Integration with email client (e.g., Outlook or Gmail)
7Sheep
Infusionsoft
9.0
Quote & order management
7Sheep
Infusionsoft
9.0
Interaction tracking
7Sheep
Infusionsoft
8.5

Marketing Automation

7Sheep
Infusionsoft
9.3
Lead management
7Sheep
Infusionsoft
9.5
Email marketing
7Sheep
Infusionsoft
9.2

CRM Project Management

7Sheep
Infusionsoft
8.6
Task management
7Sheep
Infusionsoft
8.6
Billing and invoicing management
7Sheep
Infusionsoft
8.0
Reporting
7Sheep
Infusionsoft
9.3

CRM Reporting & Analytics

7Sheep
Infusionsoft
8.7
Pipeline visualization
7Sheep
Infusionsoft
8.7

Customization

7Sheep
Infusionsoft
9.3
Custom fields
7Sheep
Infusionsoft
9.0
Custom objects
7Sheep
Infusionsoft
9.6
API for custom integration
7Sheep
Infusionsoft
9.3

Platform

7Sheep
Infusionsoft
7.0
Mobile access
7Sheep
Infusionsoft
7.0

Security

7Sheep
Infusionsoft
9.4
Role-based user permissions
7Sheep
Infusionsoft
9.4

Pros

  • Training: I set up automated emails to regularly send tips and tricks to my users.
  • Newsletter: Updates of my software are announced via the email campaign feature.
  • Forms: I send out questionnaires to my users and gather feedback via forms.
  • Infusionsoft has the capability of storing a lot of information on clients - from the usual information like address, phone numbers and email addresses, to extra information like websites, special notes, and sales records.
  • You can integrate your payment system with Infusionsoft, making storage of sensitive information like credit card numbers something you don't have to worry about since Infusionsoft already has security measures in place.
  • Infusionsoft is always working to improve their program and supplies regular updates.

Cons

  • A Wordpress plugin is missing. This could make it easier to install the tracking code and to embed forms.
  • A payment module. If we could get donations directly in the tool we would not need to integrate our payment software.
  • The templates for mail merge need to be integrated via the 7Sheep support. Would love to do this on my own.
  • Easier synchronisation features with other applications.
  • While regular updates are a good thing, Infusionsoft will make changes that don't seem to work for many of its users. I have seen several of these changes that needed to be reversed after they released them and then were bombarded with feedback from daily users saying the change was impeding their company's efficiency. Change can be a good thing, but too much change just causes chaos.
  • Infusionsoft does allow for customization of certain areas in the program, but there needs to be more customization allowed so companies can set things up the way they work best for them and their staff. For example, on the General tab, there is name, address, phone, email, etc...but some pertinent info is on a different tab -- like a person's spouse name or nickname. Flipping back and forth between tabs is inefficient. When you call a person and his spouse answers but you don't know her name because you can't flip to the other tab quickly enough, it's embarrassing. Same if the guy's name is Bartholomew but he prefers to go by John...his legal/billing name is in the General information. If you can't or don't flip to the tab with his nickname, you won't know to call him John.
  • They have been improving their search function, but in general, I find Infusionsoft's search to be sluggish. If I accidentally put in the wrong information, I still need to wait for it to run before I can search for the correct information.
  • We were used to having a "merge records" option when doing a less-detailed search from the Dashboard, but with their latest release, they have removed that function. Now we need to do the more detailed search if we find duplicate records on the less-detailed search. This wastes time.

Likelihood to Renew

7Sheep8.2
Based on 3 answers
The tool serves our needs and we like the user interface. The few times we contacted support they were super helpful and responsive. When we asked for more integrations they confirmed the integrations we need (e.g. Hipchat) for the near future.
Infusionsoft1.3
Based on 34 answers
I truly believe in the power of automation for lots of businesses and couldn't imagine going back to a situation where I didn't have that powerful tool at my disposal. With all the strategy and work that goes into a successful implementation of Infusionsoft, it would be unwise to move away from something that is providing such good results.

Usability

7Sheep7.0
Based on 2 answers
It is easy to use and if I do have a problem or question I receive an answer almost immediately.
Infusionsoft4.5
Based on 11 answers
Infusionsoft is certainly powerful enough to do anything you need it to do and for the average computer-user it should be easy to figure out. Anyone who has used other CRMs should have no problem adapting to Infusionsoft.

Reliability and Availability

No score
No answers yet
No answers on this topic
Infusionsoft8.8
Based on 5 answers
Haven't experienced any real issues with availability. Reliability is another deal.

Performance

No score
No answers yet
No answers on this topic
Infusionsoft7.7
Based on 5 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.

Support

7Sheep8.2
Based on 3 answers
I seem to always talk to the same person and they've been very helpful and given support where needed.
Infusionsoft2.0
Based on 8 answers
It may be easy to get someone on chat or phone for which I give these guys credit. But this does not mean you will get the answers you want or like. It's a buggy system. Why? Because it's all in one. The CRM is decent. The cart a joke. The email editor laughable. Affiliate partner function serves a huge business risk unless programmed by a NASA level consultant for which you can and must pay dearly. There are just too many bugs overall.

In-Person Training

No score
No answers yet
No answers on this topic
Infusionsoft8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.

Online Training

No score
No answers yet
No answers on this topic
Infusionsoft9.5
Based on 5 answers
If you're willing to click and learn as you go, there are great resources for training including on page help and video.

Implementation

No score
No answers yet
No answers on this topic
Infusionsoft8.0
Based on 8 answers
It was frustrating as hell. You can't teach a kid to ride a bike in a seminar, you can't do it over the phone with tech support, unless you have some talent and the patience of Job. Being is business is hard enough. Adding new software is a pain in the butt. The path of least resistance is to find a professional who lives in this stuff and pay up for the talent. It's less expensive in the long run and you'll likely not need to self medicate. As much.

Alternatives Considered

We can synchronise our systems and also produce form letters.
Infusionsoft was an upgrade from MailChimp. I was looking for an all-in-one solution at the time that included payment processing.

Scalability

No score
No answers yet
No answers on this topic
Infusionsoft2.0
Based on 1 answer
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.

Return on Investment

  • We certainly have experienced a great efficiency for our staff.
  • We spend far less time chasing tasks as they can be divided within 7Sheep.
  • Segmentation of data and lead management is really great and has helped us enormously in terms of efficient use of data.
  • I think one of the biggest impacts has been seen in customer service. When you can deliver the right information on the right day to the right customer you have more satisfied customers!
  • Employee efficiency and effectiveness is another positive impact. Without automation, too many tasks are put in the hands of employees to accomplish manually. While automation takes the negative aspect of the human element out of the picture, Infusionsoft allows messaging to still have a personal touch.

Pricing Details

7Sheep

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
7Sheep Editions & Modules
7Sheep
Edition
Entrepreneur
$591
Small Team
$2492
Business
$3893
Enterprise
4
1. Single User
2. Per month, up to 5 Users
3. Per month, up to 10 users
4. Above 10 users
Additional Pricing Details

Infusionsoft

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1,999*
1.  prerequisite for all new customers
Infusionsoft Editions & Modules
Infusionsoft
Edition
Essentials
$1991
Starter
$991
Complete
$2991
1. per month
Additional Pricing Details
With the Infusionsoft Kickstart service, you get a dedicated coach that will get to know your business goals to help you implement the plans that will make the biggest impact. This on-boarding service is a prerequisite for all new customers, and include one-on-one coaching and training resources. The one-time free price ranges from $999 to $2,999