8x8 Contact Center vs. 8x8 Express (discontinued)
8x8 Contact Center vs. 8x8 Express (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
8x8 Express (discontinued) | N/A | 8x8 Express was a cloud-based phone system that included unlimited calling within the U.S and Canada, HD video conferencing, business SMS and team chat, pre-configured. As of March 2023 8x8 Express is end of sale and no longer available. | N/A |
8x8 Contact Center | 8x8 Express (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | 8x8 Express (discontinued) | |
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Top Pros | ||
Top Cons |
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8x8 Contact Center | 8x8 Express (discontinued) | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Performance & Compatibility of Online Events Software |
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Screen Sharing |
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Online Meetings / Events |
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Online Events Collaboration |
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Online Events Security |
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Cloud PBX |
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Call Management |
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Mobile apps |
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Unified Communications Platform and Collaboration |
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8x8 Contact Center | 8x8 Express (discontinued) | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Nextiva Business Phone Service Score 9.1 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Nextiva Business Phone Service Score 9.1 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | 8x8 Express (discontinued) | |
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Likelihood to Recommend | 7.7 (135 ratings) | 7.6 (8 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 4.0 (52 ratings) | 9.1 (2 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | 8x8 Express (discontinued) | |
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Likelihood to Recommend | 8x8, Inc. | Discontinued Products |
Pros | 8x8, Inc. | Discontinued Products |
Cons | 8x8, Inc. | Discontinued Products |
Likelihood to Renew | 8x8, Inc. | Discontinued Products No answers on this topic |
Usability | 8x8, Inc. | Discontinued Products No answers on this topic |
Reliability and Availability | 8x8, Inc. | Discontinued Products No answers on this topic |
Performance | 8x8, Inc. | Discontinued Products No answers on this topic |
Support Rating | 8x8, Inc. | Discontinued Products |
In-Person Training | 8x8, Inc. | Discontinued Products No answers on this topic |
Online Training | 8x8, Inc. | Discontinued Products No answers on this topic |
Implementation Rating | 8x8, Inc. | Discontinued Products No answers on this topic |
Alternatives Considered | 8x8, Inc. | Discontinued Products |
Contract Terms and Pricing Model | 8x8, Inc. | Discontinued Products No answers on this topic |
Scalability | 8x8, Inc. | Discontinued Products No answers on this topic |
Return on Investment | 8x8, Inc. | Discontinued Products |
ScreenShots | 8x8 Express (discontinued) Screenshots |