8x8 Contact Center vs. OmniTouch Contact Center Standard Edition
8x8 Contact Center vs. OmniTouch Contact Center Standard Edition
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
OmniTouch | N/A | Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities. | N/A |
8x8 Contact Center | OmniTouch Contact Center Standard Edition | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | OmniTouch Contact Center Standard Edition | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | OmniTouch Contact Center Standard Edition | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | OmniTouch Contact Center Standard Edition | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.9 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | OmniTouch Contact Center Standard Edition | |
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Likelihood to Recommend | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Pros | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Cons | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Usability | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Reliability and Availability | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Performance | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Support Rating | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
In-Person Training | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Online Training | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Implementation Rating | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Alternatives Considered | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Scalability | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
Return on Investment | 8x8, Inc. | Alcatel-Lucent Enterprise No answers on this topic |
ScreenShots |