What users are saying about
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89 Ratings
89 Ratings

8x8 Contact Center

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89 Ratings
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Score 7.5 out of 100
89 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

8x8 Contact Center

I am an Allstate Exclusive Agent and I use 8x8 VOIP for my company and all my employees. I don't know to many companies who can fix most user-caused errors or errors due to ignorance of the product on the first call usually, but they can. Secondly, they are capable to view your screens and assist you with solutions on the same call to help you see how to fix and then implement the fix for all users. Speed in my business is essential and they get it done fast. 8x8 Contact Center is rock solid.
Chris Bugg | TrustRadius Reviewer

BizNet Software

My favorite part is using if for analytical review reports, especially budget to actual reviews. I can make changes to the GL based on issues found during the review and the report updates immediately without having to update, re-key, verify changes, etc. I know it is going to be updated and correct every time.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
6.6
BizNet Software
Agent dashboard
8x8 Contact Center
7.2
BizNet Software
Validate callers
8x8 Contact Center
7.7
BizNet Software
Outbound response
8x8 Contact Center
6.9
BizNet Software
Call forwarding
8x8 Contact Center
7.8
BizNet Software
Click-to-call (CTC)
8x8 Contact Center
6.8
BizNet Software
Warm transfer
8x8 Contact Center
7.6
BizNet Software
Predictive dialing
8x8 Contact Center
6.1
BizNet Software
Interactive voice response
8x8 Contact Center
6.6
BizNet Software
REST APIs
8x8 Contact Center
5.2
BizNet Software
Call scripts
8x8 Contact Center
5.9
BizNet Software
Call tracking
8x8 Contact Center
7.3
BizNet Software
Multichannel integration
8x8 Contact Center
5.9
BizNet Software
CRM software integration
8x8 Contact Center
5.4
BizNet Software

Workforce Optimization (WFO)

8x8 Contact Center
7.6
BizNet Software
Inbound call routing
8x8 Contact Center
8.1
BizNet Software
Omnichannel inbound routing
8x8 Contact Center
7.6
BizNet Software
Recording
8x8 Contact Center
7.9
BizNet Software
Quality management
8x8 Contact Center
7.1
BizNet Software
Call analytics
8x8 Contact Center
7.7
BizNet Software
Historical reporting
8x8 Contact Center
6.4
BizNet Software
Live reporting
8x8 Contact Center
9.0
BizNet Software
Customer surveys
8x8 Contact Center
7.4
BizNet Software

BI Standard Reporting

8x8 Contact Center
BizNet Software
8.2
Customizable dashboards
8x8 Contact Center
BizNet Software
8.2
Report Formatting Templates
8x8 Contact Center
BizNet Software
8.3

Ad-hoc Reporting

8x8 Contact Center
BizNet Software
7.7
Drill-down analysis
8x8 Contact Center
BizNet Software
6.6
Formatting capabilities
8x8 Contact Center
BizNet Software
8.5
Report sharing and collaboration
8x8 Contact Center
BizNet Software
7.9

Report Output and Scheduling

8x8 Contact Center
BizNet Software
9.0
Publish to Web
8x8 Contact Center
BizNet Software
10.0
Publish to PDF
8x8 Contact Center
BizNet Software
8.3
Report Versioning
8x8 Contact Center
BizNet Software
9.1
Report Delivery Scheduling
8x8 Contact Center
BizNet Software
8.5

Data Discovery and Visualization

8x8 Contact Center
BizNet Software
7.3
Pre-built visualization formats (heatmaps, scatter plots etc.)
8x8 Contact Center
BizNet Software
7.3
Predictive Analytics
8x8 Contact Center
BizNet Software
7.4

Access Control and Security

8x8 Contact Center
BizNet Software
8.9
Multi-User Support (named login)
8x8 Contact Center
BizNet Software
8.4
Role-Based Security Model
8x8 Contact Center
BizNet Software
9.1
Multiple Access Permission Levels (Create, Read, Delete)
8x8 Contact Center
BizNet Software
9.1

Pros

8x8 Contact Center

  • Cleaner workspace with organization and efficiency at the forefront of our associates day.
  • Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
  • Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Michael Furman | TrustRadius Reviewer

BizNet Software

  • Once a worksheet has been created, you can change a single cell and update the entire report. This makes it much easier than recreating a report every time you start.
  • It draws data directly from our database that can be filtered down in various ways. This allows us to get the data that we really need quicker.
Ryan Palumbo | TrustRadius Reviewer

Cons

8x8 Contact Center

  • The initial live support person can sometimes be difficult to communicate with. However, they will take down your key problems and escalate it to the right person to deal with your issues.
  • Better online chat support. The online chat seems to be limited to a bot to direct to their FAQ or to assist in opening a ticket only. The ability to schedule a chat online instead of calls would help.
Chris Nguyen | TrustRadius Reviewer

BizNet Software

  • Access to comprehensive training for new users is lacking. While the pay-based BizNet University has some useful videos it doesn't allow for other learning styles.
  • Having to create a separate OCBC data source and linked server for each arm of business opened is sometimes a hassle.
Viola Avery | TrustRadius Reviewer

Likelihood to Renew

8x8 Contact Center

No score
No answers yet
No answers on this topic

BizNet Software

BizNet Software 6.1
Based on 2 answers
Lack of communication from BizNet on new policies with the resellers, changes in the policies that affect the client aren't positive in my opinion
Lisa Beach | TrustRadius Reviewer

Usability

8x8 Contact Center

8x8 Contact Center 7.8
Based on 9 answers
It is basically pretty easy to use. I haven't really tried poking around in more of the features. I do plan on doing so though. I think there is more to 8x8 than what I think. I will probably do some research into more of the things I might be able to do with it.
Anonymous | TrustRadius Reviewer

BizNet Software

BizNet Software 9.1
Based on 3 answers
Excel knowledge is a prerequisite to use BizNet well.
Rick Findley BS, MS, CGFM | TrustRadius Reviewer

Support Rating

8x8 Contact Center

8x8 Contact Center 7.5
Based on 43 answers
The agents took ownership and solved the problem. Restating and clarifying everything I said kept 8x8 from getting a "10" here. Despite the agents restating and clarifying too much, the senior technicians know what they are doing! They kept digging and digging until they found the problem, fixed it, and (most importantly) tested it before ending the call. This is not consistent with call center industry standards as most agents with other firms "fix" a problem and hang up. We don't learn how bad the "fix" was until later.
Anonymous | TrustRadius Reviewer

BizNet Software

BizNet Software 9.1
Based on 3 answers
We have only had a few occasions to call on the support team over 4 years, but every time our need was met in a superior manner.
Dave Kolstad | TrustRadius Reviewer

Implementation Rating

8x8 Contact Center

No score
No answers yet
No answers on this topic

BizNet Software

BizNet Software 9.1
Based on 3 answers
We went pretty seamlessly into BizNet, but could have had lots of trouble if the professional service was not aware of our set up and use.
Rick Findley BS, MS, CGFM | TrustRadius Reviewer

Alternatives Considered

8x8 Contact Center

8x8 came out on top in each of the 30 criteria on our evaluation scorecard except for the cost and length of storage of recording recordings. The other products offer free recording, while 8x8 charges $21 per user per month and only retains recordings for 10 days.
Jeffrey Bryan | TrustRadius Reviewer

BizNet Software

FRX - Great Plains Report Writer - These do produce financial reports but are much more tedious to set up.BizNet is much more flexible and easier to use. The functionality is an Excel add-on which allows us to use the powerful functionality of Excel as well as Biznet's functionality to do data retrieval from Sage 100 general ledger.
Kevin Mulhearn | TrustRadius Reviewer

Return on Investment

8x8 Contact Center

  • Transitioning to the 8x8 system from our old hybrid PBX system isn't slated to save us money directly since the systems cost about the same per month. Where we expect to get ROI is the expanded functionality, like post-call surveys & CRM integration, and also from the prospect of removing redundant services like GTM as the X2 license seat for 8x8 includes a 100-attendee video meeting room for each user with a license.
Eric Payne | TrustRadius Reviewer

BizNet Software

  • BizNet continues to pay for itself.
  • I am sure we haven't even learned to use half of what it is capable of and their customer service is top notch.
  • I would say that BizNet continues to have a positive impact on our entire financial portion of our business.
Sherma Thorne | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Contact Center Editions & Modules

Additional Pricing Details

BizNet Software

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$4,500*

* per install plus starter pack licenses

BizNet Software Editions & Modules

On-premise Edition
BizInsight 7 (Stand-alone)$301
BizBroadcast$651
  1. per user, per month
SaaS Edition
BizInsight 7 (Stand-alone)$301
BizBroadcast$651
  1. per user, per month
Additional Pricing Details
BizNet Training - Standard Package (3 Seats) $795.00 Yearly BizNet Training - Premium Package (3 Seats) $995.00 Yearly BizNet Training - Premium Plus Package (3 Seats) $1,295.00 Yearly Education Block $695.00 Installation Training $225.00

Rating Summary

Likelihood to Recommend

8x8 Contact Center
7.8
BizNet Software
8.9

Likelihood to Renew

8x8 Contact Center
BizNet Software
6.1

Usability

8x8 Contact Center
7.8
BizNet Software
9.1

Support Rating

8x8 Contact Center
7.5
BizNet Software
9.1

Implementation Rating

8x8 Contact Center
BizNet Software
9.1

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