What users are saying about
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52 Ratings
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Top Rated
676 Ratings

8x8 Contact Center

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52 Ratings
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Score 7.3 out of 100

BlueJeans

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Top Rated
676 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

8x8 Contact Center

My experience with 8x8 is solely based on implementing and using it for our dedicated Client Support call center. 8x8 was the perfect solution to our call routing, IVR scripting, and call recording needs. Since our routing is based on Client Support Specialist availability, the system performs better when more than five users are logged in. 8x8 also integrates very well with our Salesforce support system.
Jeffrey Bryan | TrustRadius Reviewer

BlueJeans

BlueJeans works well in an office environment, especially in our conference rooms. It is easy to set up calls and the call quality works well. BlueJeans works really well when multiple offices need to call in for a meeting. However, when working remotely/calling in it doesn't state who is on the call and over the past few days whilst working from home I have had to ask in the call who has logged on.
Isabel Olivadoti | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
6.1
BlueJeans
Agent dashboard
8x8 Contact Center
7.3
BlueJeans
Validate callers
8x8 Contact Center
6.6
BlueJeans
Outbound response
8x8 Contact Center
6.1
BlueJeans
Call forwarding
8x8 Contact Center
7.2
BlueJeans
Click-to-call (CTC)
8x8 Contact Center
6.3
BlueJeans
Warm transfer
8x8 Contact Center
7.0
BlueJeans
Predictive dialing
8x8 Contact Center
5.3
BlueJeans
Interactive voice response
8x8 Contact Center
6.1
BlueJeans
REST APIs
8x8 Contact Center
5.0
BlueJeans
Call scripts
8x8 Contact Center
5.1
BlueJeans
Call tracking
8x8 Contact Center
7.2
BlueJeans
Multichannel integration
8x8 Contact Center
5.5
BlueJeans
CRM software integration
8x8 Contact Center
5.0
BlueJeans

Workforce Optimization (WFO)

8x8 Contact Center
7.5
BlueJeans
Inbound call routing
8x8 Contact Center
8.1
BlueJeans
Omnichannel inbound routing
8x8 Contact Center
7.3
BlueJeans
Recording
8x8 Contact Center
7.9
BlueJeans
Quality management
8x8 Contact Center
6.9
BlueJeans
Call analytics
8x8 Contact Center
7.4
BlueJeans
Historical reporting
8x8 Contact Center
6.7
BlueJeans
Live reporting
8x8 Contact Center
9.0
BlueJeans
Customer surveys
8x8 Contact Center
6.8
BlueJeans

Performance & Compatibility of Online Events Software

8x8 Contact Center
BlueJeans
8.1
High quality audio
8x8 Contact Center
BlueJeans
8.5
High quality video
8x8 Contact Center
BlueJeans
8.3
Low bandwidth requirements
8x8 Contact Center
BlueJeans
7.4
Mobile support
8x8 Contact Center
BlueJeans
8.2

Screen Sharing

8x8 Contact Center
BlueJeans
8.1
Desktop sharing
8x8 Contact Center
BlueJeans
8.6
Whiteboards
8x8 Contact Center
BlueJeans
7.5

Online Meetings / Events

8x8 Contact Center
BlueJeans
8.2
Calendar integration
8x8 Contact Center
BlueJeans
8.3
Meeting initiation
8x8 Contact Center
BlueJeans
8.5
Integrates with social media
8x8 Contact Center
BlueJeans
7.1
Record meetings / events
8x8 Contact Center
BlueJeans
8.6
Slideshows
8x8 Contact Center
BlueJeans
8.4

Online Events Collaboration

8x8 Contact Center
BlueJeans
8.1
Live chat
8x8 Contact Center
BlueJeans
8.3
Audience polling
8x8 Contact Center
BlueJeans
7.9
Q&A
8x8 Contact Center
BlueJeans
8.0

Online Events Security

8x8 Contact Center
BlueJeans
8.2
User authentication
8x8 Contact Center
BlueJeans
8.4
Participant roles & permissions
8x8 Contact Center
BlueJeans
8.1
Confidential attendee list
8x8 Contact Center
BlueJeans
8.0

Pros

8x8 Contact Center

  • Cleaner workspace with organization and efficiency at the forefront of our associates day.
  • Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
  • Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Michael Furman | TrustRadius Reviewer

BlueJeans

  • Connection is Easy: I have used other similar platforms where connecting to a meeting was not always intuitive, making it a frustrating process.
  • Recording: I like that I can set a meeting to auto-record because I often will forget that the meeting is to be recorded. I also appreciate that BlueJeans sends a link to the recording almost immediately after the web meeting is over.
  • Share Screen: I often need to share my screen during a meeting, and I like that this feature is easy to use and thus far has been reliable.
Tammy M. McCoy, Ph.D. | TrustRadius Reviewer

Cons

8x8 Contact Center

  • It would be nice if things could be adjusted through phone codes rather than through just an online interface. Having to be logged in to do things can be an inconvenience at times.
  • Possibility of hearing the channel through audio before answering the call
Audrey Easterday | TrustRadius Reviewer

BlueJeans

  • I like BlueJeans; however, many of our members are switching to Zoom as they cite the options in the settings are more straight-forward. They can go to settings and start at the top and work down and understand exactly what the settings will do
  • Others cite they would like BlueJeans to be more intuitive. For example, when they use breakout rooms the buttons to return are easily accessible- they are not afraid to get lost by exploring features in Zoom
  • They also cite the design and look of the product. I'm not sure what that means. Personally I prefer BlueJeans and have started several superintendents with it. However, I also have to serve my partners' preferences as well. This is a critical time because many students are using the products and their preferences will be shaped during a time where teleconferencing software use is the highest in educational history.
Jamie Nutter | TrustRadius Reviewer

Likelihood to Renew

8x8 Contact Center

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.7
Based on 15 answers
We are heavily invested in another platform. However the features are not quite the same as BlueJeans. If they do become more like BlueJeans (especially the video sharing), then our need for BlueJeans would significantly decrease. An even better option would be if they bought BlueJeans...
Marcus Manderson | TrustRadius Reviewer

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO | TrustRadius Reviewer

BlueJeans

BlueJeans 8.8
Based on 210 answers
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
J Lee Harshbarger | TrustRadius Reviewer

Reliability and Availability

8x8 Contact Center

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 10.0
Based on 3 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson | TrustRadius Reviewer

Performance

8x8 Contact Center

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 9.4
Based on 3 answers
BlueJeans is fairly quick at loading when we need things to load.
Marcus Manderson | TrustRadius Reviewer

Support Rating

8x8 Contact Center

8x8 Contact Center 5.5
Based on 24 answers
We've had to contact support a lot since the product is not easy to use. Some of the support specialists are better than others. Their support team really lacks in their knowledge of the 8x8 plug-in and how that works and interfaced with Salesforce. Your team does now know the limitations of the product.
Melissa McCormack | TrustRadius Reviewer

BlueJeans

BlueJeans 9.1
Based on 10 answers
The fact that I normally get a response within the hour to my tickets, and can reach out to our rep via slack during normal business hours has been great. this has been far above what we have gotten from other vendors and has really made the transition a lot easier
Ryan Scherding | TrustRadius Reviewer

Online Training

8x8 Contact Center

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.0
Based on 1 answer
It is straight forward and easy to understand
Marcus Manderson | TrustRadius Reviewer

Implementation Rating

8x8 Contact Center

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.5
Based on 10 answers
With the exception of a few hiccups we had a pretty good experience rolling out bluejeans. user adoption was really quick as it integrated into their gsuite, and we pushed the chrome extension via google admin and the desktop app via JAMF. the training ahead of the rollout provided by bluejeans was kinda boring and pretty unnecessary as the system is very easy to use, and most users opted to skip the training
Ryan Scherding | TrustRadius Reviewer

Alternatives Considered

8x8 Contact Center

I have used such products as eWorkforce, Avaya and Blue Pumpkin. Those products when I was using them were operated on in-house servers and were covering larger groups.
8x8, as I have said, works very well in this environment. I prefer that we are not hosting the program but rather as using it. While there was a certain level of analytics and scheduling that could be utilized in the other products, I really don't have the need here. Our program, due to its nature is predictable enough to not need the full scheduling options.
Anonymous | TrustRadius Reviewer

BlueJeans

Most of the video conferencing tools are evolving with similar feature sets. BlueJeans stands out to me for the scale at which it has been able to handle. From 1:1 meetings to large company-wide events, BlueJeans has been solid in terms of bringing people together and facilitating interaction between remote participants.
Mike Galyen | TrustRadius Reviewer

Scalability

8x8 Contact Center

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 9.1
Based on 3 answers
Options are provided to scale up or down the software based on needs.
Marcus Manderson | TrustRadius Reviewer

Return on Investment

8x8 Contact Center

  • SLA Validation - we are able to provide analytics to support our SLA claim.
  • Uptime - we have not experienced an outage in the 3 years we have been using the software.
  • Playback - It is very easy to review previous calls for coaching and feedback for support staff.
Anonymous | TrustRadius Reviewer

BlueJeans

  • Reduced the amount of business travel to locaised meetings. This has grown as the adoption and expectation that people use video within the calls.
  • Reduction in overall cost as multiple legacy solutions have been removed and now any member of staff can host or attend a meeting without the consideration for capacity.
  • Enhanced company-wide meetings, the ability for our sales folk to connect from a mobile and see our CEO in monthly meetings is fantastic.
Kenny Thornton | TrustRadius Reviewer

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BlueJeans

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

8x8 Contact Center
7.5
BlueJeans
8.7

Likelihood to Renew

8x8 Contact Center
BlueJeans
8.7

Usability

8x8 Contact Center
8.2
BlueJeans
8.8

Reliability and Availability

8x8 Contact Center
BlueJeans
10.0

Performance

8x8 Contact Center
BlueJeans
9.4

Support Rating

8x8 Contact Center
5.5
BlueJeans
9.1

Online Training

8x8 Contact Center
BlueJeans
8.0

Implementation Rating

8x8 Contact Center
BlueJeans
8.5

Scalability

8x8 Contact Center
BlueJeans
9.1

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