What users are saying about
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120 Ratings
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Top Rated
795 Ratings

8x8 Contact Center

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120 Ratings
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Score 7.8 out of 100

BlueJeans

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Top Rated
795 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

8x8 Contact Center

8x8 Contact Center is perfect for call center management and tracking. Being able to search for calls that were taken as well as quality reviewing. The flexibility of needing to change a queue or make instant adjustments as needed. The reporting is very easy and it can be downloaded into excel for sharing and analyzing.
Kelly Disera | TrustRadius Reviewer

BlueJeans

BlueJeans is a great platform for small group meetings and collaborations. I have not really experienced how it handles groups of 10 or more, but I imagine its performance is comparable with competitors in this regard.In my mind, BlueJeans really shines in the area of meetings where activity needs to be recorded for later use, such as training and onboarding.And of course, meetings requiring any sort of privacy or security (which is EVERY meeting, as far as I am concerned) are squarely in BlueJeans' sweet spot. It is truly wonderful not having to even think about the possibility of uninvited "guests" crashing the party, nor having to deal with clumsy, tacked-on "security" measures.
Chris Vacano | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.5
BlueJeans
Agent dashboard
8x8 Contact Center
7.7
BlueJeans
Validate callers
8x8 Contact Center
8.1
BlueJeans
Outbound response
8x8 Contact Center
7.7
BlueJeans
Call forwarding
8x8 Contact Center
8.3
BlueJeans
Click-to-call (CTC)
8x8 Contact Center
7.1
BlueJeans
Warm transfer
8x8 Contact Center
8.3
BlueJeans
Predictive dialing
8x8 Contact Center
7.1
BlueJeans
Interactive voice response
8x8 Contact Center
8.4
BlueJeans
REST APIs
8x8 Contact Center
5.8
BlueJeans
Call scripts
8x8 Contact Center
8.2
BlueJeans
Call tracking
8x8 Contact Center
7.8
BlueJeans
Multichannel integration
8x8 Contact Center
6.7
BlueJeans
CRM software integration
8x8 Contact Center
6.1
BlueJeans

Workforce Optimization (WFO)

8x8 Contact Center
8.1
BlueJeans
Inbound call routing
8x8 Contact Center
8.5
BlueJeans
Omnichannel inbound routing
8x8 Contact Center
7.9
BlueJeans
Recording
8x8 Contact Center
8.3
BlueJeans
Quality management
8x8 Contact Center
7.7
BlueJeans
Call analytics
8x8 Contact Center
8.1
BlueJeans
Historical reporting
8x8 Contact Center
7.2
BlueJeans
Live reporting
8x8 Contact Center
9.0
BlueJeans
Customer surveys
8x8 Contact Center
7.9
BlueJeans

Performance & Compatibility of Online Events Software

8x8 Contact Center
BlueJeans
8.1
High quality audio
8x8 Contact Center
BlueJeans
8.6
High quality video
8x8 Contact Center
BlueJeans
8.4
Low bandwidth requirements
8x8 Contact Center
BlueJeans
7.3
Mobile support
8x8 Contact Center
BlueJeans
8.3

Screen Sharing

8x8 Contact Center
BlueJeans
8.2
Desktop sharing
8x8 Contact Center
BlueJeans
8.7
Whiteboards
8x8 Contact Center
BlueJeans
7.7

Online Meetings / Events

8x8 Contact Center
BlueJeans
8.2
Calendar integration
8x8 Contact Center
BlueJeans
8.4
Meeting initiation
8x8 Contact Center
BlueJeans
8.6
Integrates with social media
8x8 Contact Center
BlueJeans
7.0
Record meetings / events
8x8 Contact Center
BlueJeans
8.5
Slideshows
8x8 Contact Center
BlueJeans
8.5

Online Events Collaboration

8x8 Contact Center
BlueJeans
8.1
Live chat
8x8 Contact Center
BlueJeans
8.3
Audience polling
8x8 Contact Center
BlueJeans
7.9
Q&A
8x8 Contact Center
BlueJeans
8.0

Online Events Security

8x8 Contact Center
BlueJeans
8.2
User authentication
8x8 Contact Center
BlueJeans
8.3
Participant roles & permissions
8x8 Contact Center
BlueJeans
8.2
Confidential attendee list
8x8 Contact Center
BlueJeans
8.1

Pros

8x8 Contact Center

  • Cleaner workspace with organization and efficiency at the forefront of our associates day.
  • Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
  • Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Michael Furman | TrustRadius Reviewer

BlueJeans

  • Simplicity: It is easy to join meetings whether you have used it before or not.
  • Sharing content: Allows you to easily share your screen, or parts of your screen to collaborate with others during a call.
  • The ability to invite people from both within and outside of the organization, along with dialing in videoconferencing, room systems is a real bonus.
Anonymous | TrustRadius Reviewer

Cons

8x8 Contact Center

  • The initial live support person can sometimes be difficult to communicate with. However, they will take down your key problems and escalate it to the right person to deal with your issues.
  • Better online chat support. The online chat seems to be limited to a bot to direct to their FAQ or to assist in opening a ticket only. The ability to schedule a chat online instead of calls would help.
Chris Nguyen | TrustRadius Reviewer

BlueJeans

  • Would love to have a waiting room sort of feature.
  • BlueJeans REALLY needs a polling feature.
  • Presently, anyone with a link (and password) can join a meeting. I would like to see a feature where only invitees could join (there is a feature called "Restricted Meetings" which is under closed preview; that could work if rolled out universally).
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 Contact Center

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.9
Based on 20 answers
Been using it for a long time, so familiarity with the platform helps. I have already pointed out a few things that I like about BlueJeans which I do not find in other competing platforms. HOWEVER, I do use some other platforms on occasion when I need features BlueJeans does not offer. I will not give up BlueJeans for another platform just yet. That being said, BlueJeans needs to get back to innovating, as it once did, rather than increasingly lag behind in features that are becoming more and more important in today's (and tomorrow's post-pandemic) world.
Vipin Khanna | TrustRadius Reviewer

Usability

8x8 Contact Center

8x8 Contact Center 8.0
Based on 16 answers
It works like a phone on your computer, on your desk phone with a lot more options on the desk phone. It has very high-quality voice and sound. It supports direct text and allows a lot of versatility in the application so you can take it with you anywhere you go and turn it off or on as your needs change.
Chris Bugg | TrustRadius Reviewer

BlueJeans

BlueJeans 8.8
Based on 210 answers
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
J Lee Harshbarger | TrustRadius Reviewer

Reliability and Availability

8x8 Contact Center

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 9.7
Based on 5 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson | TrustRadius Reviewer

Performance

8x8 Contact Center

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 9.6
Based on 5 answers
Everything worked very well
Anonymous | TrustRadius Reviewer

Support Rating

8x8 Contact Center

8x8 Contact Center 7.0
Based on 50 answers
The agents took ownership and solved the problem. Restating and clarifying everything I said kept 8x8 from getting a "10" here. Despite the agents restating and clarifying too much, the senior technicians know what they are doing! They kept digging and digging until they found the problem, fixed it, and (most importantly) tested it before ending the call. This is not consistent with call center industry standards as most agents with other firms "fix" a problem and hang up. We don't learn how bad the "fix" was until later.
Anonymous | TrustRadius Reviewer

BlueJeans

BlueJeans 9.3
Based on 24 answers
There has been some downside in terms of response but cant really fault heavily because it is expected when a large volume of users need help but there can only be so many people to assist. On the other hand the support team is very helpful in that they are willing and able to jump in your admin control panels and help host a meeting with you to troubleshoot issues or just make things go smoothly
Anonymous | TrustRadius Reviewer

Online Training

8x8 Contact Center

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.9
Based on 2 answers
It is straight forward and easy to understand
Marcus Manderson | TrustRadius Reviewer

Implementation Rating

8x8 Contact Center

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 8.6
Based on 23 answers
It didn't take long to learn how to use BlueJeans. There was no formal training when we rolled it out entirely to our team. Talking with my team and other coworkers helped a ton learning how to fully utilize BlueJeans and get the most out of it. Again, we were told the old system would expire, and to use BlueJeans moving forward. I don't remember formal trainings or implementation plan, but it was not necessary anyways :)
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 Contact Center

8x8 came out on top in each of the 30 criteria on our evaluation scorecard except for the cost and length of storage of recording recordings. The other products offer free recording, while 8x8 charges $21 per user per month and only retains recordings for 10 days.
Jeffrey Bryan | TrustRadius Reviewer

BlueJeans

I chose BlueJeans for the integration with Polycom and Cisco Room systems. The audio quality and Dolby rooms have kept us with the service.
Anonymous | TrustRadius Reviewer

Scalability

8x8 Contact Center

No score
No answers yet
No answers on this topic

BlueJeans

BlueJeans 9.9
Based on 4 answers
more people in our organization have been using it and appears to have no problems.I think there is a max attendee limit but if that is removed, that would be even better
Anonymous | TrustRadius Reviewer

Return on Investment

8x8 Contact Center

  • The negative impact is that when a phone or other device stops working, we are simply out a phone and have to order a new one.
  • A negative impact is how short the phone warranty is.
  • A positive impact is the new "rent-a-phone" feature, which allows for a monthly rental rather than the full purchase of the phones.
Christina K | TrustRadius Reviewer

BlueJeans

  • Using video conferencing makes it much easier to discuss complicated technical designs with my team.
  • Using BlueJeans makes meetings with our design team easier because we can screen share.
  • Using BlueJeans makes remote interviewing easier because we can send a meeting link to them in order to speak face to face and do remote testing.
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Contact Center Editions & Modules

Additional Pricing Details

BlueJeans

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

BlueJeans Editions & Modules

Edition
Meetings - Standard$9.991
Meetings - Pro$13.991
Meetings - EnterpriseContact Sales
Events - Video Webinars 100 Attendees$83.003
Events - Video Webinars 200 Attendees$313.003
Events - Video Webinars 500 Attendees$499.003
Events - Large Scale Events (Up to 50k Attendees)Custom Quote
Gateway for Teams - Per Room Plan$99.005
  1. per month
  2. per month
  3. *per month
Additional Pricing Details
*Custom pricing for more than 20 rooms.

Rating Summary

Likelihood to Recommend

8x8 Contact Center
8.1
BlueJeans
8.7

Likelihood to Renew

8x8 Contact Center
BlueJeans
8.9

Usability

8x8 Contact Center
8.0
BlueJeans
8.8

Reliability and Availability

8x8 Contact Center
BlueJeans
9.7

Performance

8x8 Contact Center
BlueJeans
9.6

Support Rating

8x8 Contact Center
7.0
BlueJeans
9.3

Online Training

8x8 Contact Center
BlueJeans
8.9

Implementation Rating

8x8 Contact Center
BlueJeans
8.6

Scalability

8x8 Contact Center
BlueJeans
9.9

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