What users are saying about
6 Ratings
17 Ratings
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Score 7.5 out of 101
6 Ratings
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Score 7.4 out of 101

Likelihood to Recommend

8x8 Contact Center

We have had nothing but positives when dealing with 8X8, our relationship was set up for success right from the get-go. We explained our specific needs and our sales team was able to cater to the needs we shared. While we did have a few bumps along the way, they remained a partner in making sure we received what we needed to be successful. Without getting into the "weeds" we were able to fine-tune our 8X8 experience to match the needs we had as a company, all while focusing on the needs of our associates. The communications were on point and our development, implementation, and now, support has been consistently stellar.
Michael Furman profile photo

Calibre

Calibre is perfect for anywhere you need to maintain and organize a digital reading library that relies on multiple sources, formats and/or user devices. If you read on a single device and only obtain material through, say Amazon, this is a superfluous bit of software for you.
Randolph Ramirez profile photo

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.8
Calibre
Agent dashboard
8x8 Contact Center
7.5
Calibre
Validate callers
8x8 Contact Center
7.6
Calibre
Outbound response
8x8 Contact Center
7.7
Calibre
Call forwarding
8x8 Contact Center
7.6
Calibre
Click-to-call (CTC)
8x8 Contact Center
7.7
Calibre
Warm transfer
8x8 Contact Center
7.6
Calibre
Predictive dialing
8x8 Contact Center
7.0
Calibre
Interactive voice response
8x8 Contact Center
7.1
Calibre
REST APIs
8x8 Contact Center
8.2
Calibre
Call scripts
8x8 Contact Center
7.2
Calibre
Call tracking
8x8 Contact Center
8.5
Calibre
Multichannel integration
8x8 Contact Center
9.1
Calibre
CRM software integration
8x8 Contact Center
8.5
Calibre

Workforce Optimization (WFO)

8x8 Contact Center
7.9
Calibre
Inbound call routing
8x8 Contact Center
8.6
Calibre
Omnichannel inbound routing
8x8 Contact Center
7.7
Calibre
Recording
8x8 Contact Center
8.2
Calibre
Quality management
8x8 Contact Center
8.5
Calibre
Call analytics
8x8 Contact Center
7.8
Calibre
Historical reporting
8x8 Contact Center
7.8
Calibre
Live reporting
8x8 Contact Center
9.0
Calibre
Customer surveys
8x8 Contact Center
5.5
Calibre

Pros

8x8 Contact Center

  • Cleaner workspace with organization and efficiency at the forefront of our associates day.
  • Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
  • Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Michael Furman profile photo

Calibre

  • eReader format conversion.
  • Digital eBook library collection.
  • Metadata gathering for books and magazines.
  • Easy news collecting for regular reading.
Randolph Ramirez profile photo

Cons

8x8 Contact Center

  • Flexibility within reporting to allow for some out of the box opportunities in terms of reporting KPI's for upper management as well as granular KPI's for associates.
Michael Furman profile photo

Calibre

  • The UI is ancient and was cumbersome even then.
  • The intelligence of the converter for PDF to ebook is very hit or miss and doesn't always produce satisfactory results.
  • It requires a physical connection to your machine. This would be the perfect tool if it had remote cloud-based operation.
Randolph Ramirez profile photo

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO profile photo

Calibre

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 2.7
Based on 1 answer
They're slow to react -- sometimes we cannot get people to help with system failure.
MIKE BARBARO profile photo

Calibre

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

Unfortunately, I was not the individual who selected 8x8 VCC, it was in place when I came to the organization. We have not explored any alternatives to date, because of the amount of time we have spent setting up the system to support our needs. At this point in time, we likely will not be switching to an alternate software solution.
No photo available

Calibre

Calibre, like Acrobat, offers the user the ability to be able to view a digital ebook whether from online or off-line. But Acrobat can only open PDF files. Calibre can open & convert multiple digital file formats.
Paul Li profile photo

Return on Investment

8x8 Contact Center

  • SLA Validation - we are able to provide analytics to support our SLA claim.
  • Uptime - we have not experienced an outage in the 3 years we have been using the software.
  • Playback - It is very easy to review previous calls for coaching and feedback for support staff.
No photo available

Calibre

  • Increased the learning time of my team.
  • Allowed for easy exchange of lengthy documents.
  • Provided more up to date general knowledge for the departments.
Randolph Ramirez profile photo

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Calibre

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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