8x8 Contact Center vs. CallHippo
8x8 Contact Center vs. CallHippo
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 offers their eponymous 8x8 Contact Center as a call center solution with in-built workforce optimization features, as well as an integration with Teleoptics to supply workforce management capabilities. The software is based at least partially on technology gained when 8x8 acquired Contactual in 2011; the Contactual OnDemand Contact Center was the earlier name of the platform. | N/A | |
CallHippo | N/A | CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes. The CallHippo platform allows deployment of a flexible telephony network, wherever an… | N/A |
8x8 Contact Center | CallHippo | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | $5 Per Number | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | CallHippo | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Call Management |
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Mobile apps |
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8x8 Contact Center | CallHippo | |
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Small Businesses | CloudTalk Score 9.3 out of 10 | PanTerra Networks Score 9.4 out of 10 |
Medium-sized Companies | CloudTalk Score 9.3 out of 10 | PanTerra Networks Score 9.4 out of 10 |
Enterprises | Webex Contact Center Score 9.1 out of 10 | Cisco Business Edition 7000 Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | CallHippo | |
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Likelihood to Recommend | 8.3 (119 ratings) | 5.3 (5 ratings) |
Likelihood to Renew | 8.1 (6 ratings) | 8.6 (2 ratings) |
Usability | 8.7 (19 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 6.4 (76 ratings) | 1.0 (1 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.8 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | CallHippo | |
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Likelihood to Recommend | 8x8, Inc.
| CallHippo
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Pros | 8x8, Inc.
| CallHippo
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Cons | 8x8, Inc.
| CallHippo
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Likelihood to Renew | 8x8, Inc.
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Usability | 8x8, Inc.
| CallHippo No answers on this topic |
Reliability and Availability | 8x8, Inc.
| CallHippo No answers on this topic |
Performance | 8x8, Inc.
| CallHippo No answers on this topic |
Support Rating | 8x8, Inc.
| CallHippo
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In-Person Training | 8x8, Inc.
| CallHippo No answers on this topic |
Online Training | 8x8, Inc.
| CallHippo No answers on this topic |
Implementation Rating | 8x8, Inc.
| CallHippo No answers on this topic |
Alternatives Considered | 8x8, Inc.
| CallHippo
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Contract Terms and Pricing Model | 8x8, Inc.
| CallHippo No answers on this topic |
Scalability | 8x8, Inc.
| CallHippo No answers on this topic |
Return on Investment | 8x8, Inc.
| CallHippo
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ScreenShots |