What users are saying about
1 Ratings
17 Ratings
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Score 7.5 out of 101
1 Ratings
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Score 10 out of 101

Likelihood to Recommend

8x8 Contact Center

We have had nothing but positives when dealing with 8X8, our relationship was set up for success right from the get-go. We explained our specific needs and our sales team was able to cater to the needs we shared. While we did have a few bumps along the way, they remained a partner in making sure we received what we needed to be successful. Without getting into the "weeds" we were able to fine-tune our 8X8 experience to match the needs we had as a company, all while focusing on the needs of our associates. The communications were on point and our development, implementation, and now, support has been consistently stellar.
Michael Furman profile photo

CallHippo

CallHippo not only reduced our telephone bills as well as it made our business communication too easy. They make it possible to connect with our clients even while on go. The voice quality is superb and they have great customer support for resolving issues. It's easy to set up the tool at any time on anyone's laptop.
David Rabada profile photo

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.8
CallHippo
Agent dashboard
8x8 Contact Center
7.5
CallHippo
Validate callers
8x8 Contact Center
7.6
CallHippo
Outbound response
8x8 Contact Center
7.7
CallHippo
Call forwarding
8x8 Contact Center
7.6
CallHippo
Click-to-call (CTC)
8x8 Contact Center
7.7
CallHippo
Warm transfer
8x8 Contact Center
7.6
CallHippo
Predictive dialing
8x8 Contact Center
7.0
CallHippo
Interactive voice response
8x8 Contact Center
7.1
CallHippo
REST APIs
8x8 Contact Center
8.2
CallHippo
Call scripts
8x8 Contact Center
7.2
CallHippo
Call tracking
8x8 Contact Center
8.5
CallHippo
Multichannel integration
8x8 Contact Center
9.1
CallHippo
CRM software integration
8x8 Contact Center
8.5
CallHippo

Workforce Optimization (WFO)

8x8 Contact Center
7.9
CallHippo
Inbound call routing
8x8 Contact Center
8.6
CallHippo
Omnichannel inbound routing
8x8 Contact Center
7.7
CallHippo
Recording
8x8 Contact Center
8.2
CallHippo
Quality management
8x8 Contact Center
8.5
CallHippo
Call analytics
8x8 Contact Center
7.8
CallHippo
Historical reporting
8x8 Contact Center
7.8
CallHippo
Live reporting
8x8 Contact Center
9.0
CallHippo
Customer surveys
8x8 Contact Center
5.5
CallHippo

Call Management

8x8 Contact Center
CallHippo
10.0
Answering rules
8x8 Contact Center
CallHippo
10.0
Call recording
8x8 Contact Center
CallHippo
10.0
Call park
8x8 Contact Center
CallHippo
10.0

Mobile apps

8x8 Contact Center
CallHippo
10.0
Mobile app for Android
8x8 Contact Center
CallHippo
10.0

Pros

8x8 Contact Center

  • 8X8 is reliable.
  • 8X8 analytics and reporting are very good.
MIKE BARBARO profile photo

CallHippo

  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
David Rabada profile photo

Cons

8x8 Contact Center

  • IVR Script Editing Across multiple Tenants
No photo available

CallHippo

  • Waiting for iOS mobile app
David Rabada profile photo

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO profile photo

CallHippo

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 2.7
Based on 1 answer
They're slow to react -- sometimes we cannot get people to help with system failure.
MIKE BARBARO profile photo

CallHippo

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

8x8 is much better than our previous vendor.
MIKE BARBARO profile photo

CallHippo

No answers on this topic

Return on Investment

8x8 Contact Center

  • In 2008 8x8 was implemented as a Quick Fix to a Telephony / Call Center Solution, 8x8-VO/VCC Provided a Positive ROI because of the following reasons
  • Implementation turn around
  • Cost effective
  • Met all requirements
  • Today 2019 we are using it across 4 Business Lines which includes 10 VO Auto Attendants and 15 VCC Call Center IVRs
No photo available

CallHippo

  • Nice product for business communication
David Rabada profile photo

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$*

* Per Number

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