8x8 Contact Center vs. CallTrackingMetrics
8x8 Contact Center vs. CallTrackingMetrics
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
CallTrackingMetrics | Small Businesses (1-50 employees) | CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing. | $39 per month |
8x8 Contact Center | CallTrackingMetrics | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | All plans include unlimited users at no extra cost, while Marketing and Contact Center plans also include free unlimited sub-accounts perfect for agencies and multi-location businesses. Discounts of up to two months free for annual agreements. | ||||||||||||||
More Pricing Information |
8x8 Contact Center | CallTrackingMetrics | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | CallTrackingMetrics | |
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Small Businesses | CloudTalk Score 9.6 out of 10 | Invoca Score 9.2 out of 10 |
Medium-sized Companies | CloudTalk Score 9.6 out of 10 | Revenue.io Score 8.7 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Revenue.io Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | CallTrackingMetrics | |
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Likelihood to Recommend | 7.9 (131 ratings) | 9.9 (9 ratings) |
Likelihood to Renew | 7.9 (6 ratings) | - (0 ratings) |
Usability | 8.4 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 5.8 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.7 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | CallTrackingMetrics | |
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Likelihood to Recommend | 8x8, Inc.
| CallTrackingMetrics, LLC
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Pros | 8x8, Inc.
| CallTrackingMetrics, LLC
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Cons | 8x8, Inc.
| CallTrackingMetrics, LLC
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Likelihood to Renew | 8x8, Inc.
| CallTrackingMetrics, LLC No answers on this topic |
Usability | 8x8, Inc.
| CallTrackingMetrics, LLC No answers on this topic |
Reliability and Availability | 8x8, Inc.
| CallTrackingMetrics, LLC No answers on this topic |
Performance | 8x8, Inc.
| CallTrackingMetrics, LLC No answers on this topic |
Support Rating | 8x8, Inc.
| CallTrackingMetrics, LLC No answers on this topic |
In-Person Training | 8x8, Inc.
| CallTrackingMetrics, LLC No answers on this topic |
Online Training | 8x8, Inc.
| CallTrackingMetrics, LLC No answers on this topic |
Implementation Rating | 8x8, Inc.
| CallTrackingMetrics, LLC No answers on this topic |
Alternatives Considered | 8x8, Inc.
| CallTrackingMetrics, LLC
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Contract Terms and Pricing Model | 8x8, Inc.
| CallTrackingMetrics, LLC No answers on this topic |
Scalability | 8x8, Inc.
| CallTrackingMetrics, LLC No answers on this topic |
Return on Investment | 8x8, Inc.
| CallTrackingMetrics, LLC
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ScreenShots | CallTrackingMetrics Screenshots |