What users are saying about
17 Ratings
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Score 7.5 out of 101
43 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

8x8 Contact Center

We have had nothing but positives when dealing with 8X8, our relationship was set up for success right from the get-go. We explained our specific needs and our sales team was able to cater to the needs we shared. While we did have a few bumps along the way, they remained a partner in making sure we received what we needed to be successful. Without getting into the "weeds" we were able to fine-tune our 8X8 experience to match the needs we had as a company, all while focusing on the needs of our associates. The communications were on point and our development, implementation, and now, support has been consistently stellar.
Michael Furman profile photo

ContactWorld for Salesforce

ContactWorld is extremely well suited for industry specific clients. However, ContactWorld doesn't give us the necessary information for prospective clients as much as we would like. ContactWorld is less appropriate for a place to actually talk to clients, specifically for my company, we have a different software that we use for that and we love using it.
No photo available

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.8
ContactWorld for Salesforce
9.2
Agent dashboard
8x8 Contact Center
7.5
ContactWorld for Salesforce
10.0
Validate callers
8x8 Contact Center
7.6
ContactWorld for Salesforce
10.0
Outbound response
8x8 Contact Center
7.7
ContactWorld for Salesforce
10.0
Call forwarding
8x8 Contact Center
7.6
ContactWorld for Salesforce
9.0
Click-to-call (CTC)
8x8 Contact Center
7.7
ContactWorld for Salesforce
9.0
Warm transfer
8x8 Contact Center
7.6
ContactWorld for Salesforce
10.0
Predictive dialing
8x8 Contact Center
7.0
ContactWorld for Salesforce
9.0
Interactive voice response
8x8 Contact Center
7.1
ContactWorld for Salesforce
9.0
REST APIs
8x8 Contact Center
8.2
ContactWorld for Salesforce
6.0
Call scripts
8x8 Contact Center
7.2
ContactWorld for Salesforce
8.0
Call tracking
8x8 Contact Center
8.5
ContactWorld for Salesforce
10.0
Multichannel integration
8x8 Contact Center
9.1
ContactWorld for Salesforce
10.0
CRM software integration
8x8 Contact Center
8.5
ContactWorld for Salesforce
10.0

Workforce Optimization (WFO)

8x8 Contact Center
7.9
ContactWorld for Salesforce
10.0
Inbound call routing
8x8 Contact Center
8.5
ContactWorld for Salesforce
10.0
Omnichannel inbound routing
8x8 Contact Center
7.7
ContactWorld for Salesforce
10.0
Recording
8x8 Contact Center
8.2
ContactWorld for Salesforce
10.0
Quality management
8x8 Contact Center
8.5
ContactWorld for Salesforce
10.0
Call analytics
8x8 Contact Center
7.8
ContactWorld for Salesforce
10.0
Historical reporting
8x8 Contact Center
7.8
ContactWorld for Salesforce
10.0
Live reporting
8x8 Contact Center
9.0
ContactWorld for Salesforce
10.0
Customer surveys
8x8 Contact Center
5.5
ContactWorld for Salesforce
10.0
Customer interaction analytics
8x8 Contact Center
ContactWorld for Salesforce
10.0

Pros

8x8 Contact Center

  • 8X8 is reliable.
  • 8X8 analytics and reporting are very good.
MIKE BARBARO profile photo

ContactWorld for Salesforce

  • The design of ContactWorld is wonderful, very easy to use and not too busy on the eyes.
  • ContactWorld also makes it easier to find specific clients for specific industries, the groupings of everything are nice and neat and easy to use.
  • ContactWorld has made it much easier for my company to stay on the same page regarding customer information and interest.
No photo available

Cons

8x8 Contact Center

  • When there is a system outage the response team, at times, is slow to react.
MIKE BARBARO profile photo

ContactWorld for Salesforce

  • It would be nice to have a groups area in ContactWorld, where we can put specific people into certain groups, similar to folders on a desktop.
No photo available

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO profile photo

ContactWorld for Salesforce

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 2.7
Based on 1 answer
They're slow to react -- sometimes we cannot get people to help with system failure.
MIKE BARBARO profile photo

ContactWorld for Salesforce

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

8x8 is much better than our previous vendor.
MIKE BARBARO profile photo

ContactWorld for Salesforce

Very similar. Both great products
Richard Kersten profile photo

Return on Investment

8x8 Contact Center

  • Switching to 8x8, we have seen a 30% drop in our telecommunication expense.
MIKE BARBARO profile photo

ContactWorld for Salesforce

  • ContactWorld hasn't made a huge difference in our ROI, but it has sparked the interest of our sales reps to do more for each client they come in contact with.
No photo available

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ContactWorld for Salesforce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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