8x8 Contact Center vs. DialSource
8x8 Contact Center vs. DialSource
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
DialSource | N/A | DialSource helps customer-facing teams have better conversations. DialSource is an enterprise software company that provides software to businesses to make, receive and manage customer-facing communications. DialSource’s applications for Salesforce and Microsoft Dynamics CRM are designed to automate recurring sales and service tasks, eliminate manual activity logging and streamline CRM management; while… | N/A |
8x8 Contact Center | DialSource | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Please contact us to learn more and review pricing options for your organization. | ||||||||||||||
More Pricing Information |
8x8 Contact Center | DialSource | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | DialSource | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | Lead411 Score 9.2 out of 10 |
Medium-sized Companies | CloudTalk Score 9.4 out of 10 | Lead411 Score 9.2 out of 10 |
Enterprises | Webex Contact Center Score 9.3 out of 10 | Responsive Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | DialSource | |
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Likelihood to Recommend | 7.9 (127 ratings) | 9.5 (4 ratings) |
Likelihood to Renew | 8.0 (6 ratings) | - (0 ratings) |
Usability | 8.7 (20 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 6.2 (76 ratings) | 10.0 (2 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.7 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | DialSource | |
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Likelihood to Recommend | 8x8, Inc.
| DialSource
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Pros | 8x8, Inc.
| DialSource
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Cons | 8x8, Inc.
| DialSource
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Likelihood to Renew | 8x8, Inc.
| DialSource No answers on this topic |
Usability | 8x8, Inc.
| DialSource No answers on this topic |
Reliability and Availability | 8x8, Inc.
| DialSource No answers on this topic |
Performance | 8x8, Inc.
| DialSource No answers on this topic |
Support Rating | 8x8, Inc.
| DialSource
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In-Person Training | 8x8, Inc.
| DialSource No answers on this topic |
Online Training | 8x8, Inc.
| DialSource No answers on this topic |
Implementation Rating | 8x8, Inc.
| DialSource No answers on this topic |
Alternatives Considered | 8x8, Inc.
| DialSource
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Contract Terms and Pricing Model | 8x8, Inc.
| DialSource No answers on this topic |
Scalability | 8x8, Inc.
| DialSource No answers on this topic |
Return on Investment | 8x8, Inc.
| DialSource
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ScreenShots | DialSource Screenshots |