8x8 Contact Center vs. CallMiner Eureka
8x8 Contact Center vs. CallMiner Eureka
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
CallMiner Eureka | N/A | CallMiner provides conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers a platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. | N/A |
8x8 Contact Center | CallMiner Eureka | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | CallMiner Eureka | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | CallMiner Eureka | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Clari Copilot Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Clari Score 8.2 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Clari Score 8.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | CallMiner Eureka | |
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Likelihood to Recommend | 7.7 (135 ratings) | 8.0 (5 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.9 (52 ratings) | 9.0 (2 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | CallMiner Eureka | |
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Likelihood to Recommend | 8x8, Inc. | CallMiner |
Pros | 8x8, Inc. | CallMiner |
Cons | 8x8, Inc. | CallMiner |
Likelihood to Renew | 8x8, Inc. | CallMiner No answers on this topic |
Usability | 8x8, Inc. | CallMiner No answers on this topic |
Reliability and Availability | 8x8, Inc. | CallMiner No answers on this topic |
Performance | 8x8, Inc. | CallMiner No answers on this topic |
Support Rating | 8x8, Inc. | CallMiner |
In-Person Training | 8x8, Inc. | CallMiner No answers on this topic |
Online Training | 8x8, Inc. | CallMiner No answers on this topic |
Implementation Rating | 8x8, Inc. | CallMiner No answers on this topic |
Alternatives Considered | 8x8, Inc. | CallMiner |
Contract Terms and Pricing Model | 8x8, Inc. | CallMiner No answers on this topic |
Scalability | 8x8, Inc. | CallMiner No answers on this topic |
Return on Investment | 8x8, Inc. | CallMiner |
ScreenShots |