8x8 Contact Center vs. Sharpen Contact Center Platform
8x8 Contact Center vs. Sharpen Contact Center Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Sharpen Contact Center Platform | N/A | Sharpen is a cloud-native contact center platform that helps companies create perfect customer experiences, from the company of the same name in Indianapolis. The contact center software is presented as an ideal for mid-size to enterprise businesses. Designed for agent productivity and efficiency, it's a solution for both customer support to outbound sales teams. | $130 per user/month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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8x8 Contact Center | Sharpen Contact Center Platform | |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Sharpen Contact Center Platform | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Sharpen Contact Center Platform | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.9 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.5 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Sharpen Contact Center Platform | |
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Likelihood to Recommend | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Pros | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Cons | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Usability | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Reliability and Availability | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Performance | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Support Rating | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
In-Person Training | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Online Training | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Implementation Rating | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Alternatives Considered | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Scalability | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
Return on Investment | 8x8, Inc. | Sharpen Technologies, Inc (formerly Fathom Voice) No answers on this topic |
ScreenShots |