8x8 Contact Center vs. MiaRec Conversation Analytics
8x8 Contact Center vs. MiaRec Conversation Analytics
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
MiaRec Conversation Analytics | Enterprise companies (1,001+ employees) | MiaRec is a provider of conversational intelligence and automated QA for contact centers. Contact centers can use MiaRec across the workforce to modernize workflows and surface intelligence at scale. MiaRec's Conversational Analytics Platform records customer interactions compliantly and securely, and offers contact centers Voice AI and machine learning that enables customers to automatically record, analyze sentiment and keywords, evaluate agent performance, redact data, and more… | N/A |
8x8 Contact Center | MiaRec Conversation Analytics | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | MiaRec Conversation Analytics | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | MiaRec Conversation Analytics | |
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Small Businesses | CloudTalk Score 9.6 out of 10 | Clari Copilot Score 8.9 out of 10 |
Medium-sized Companies | CloudTalk Score 9.6 out of 10 | Clari Score 8.4 out of 10 |
Enterprises | Webex Contact Center Score 9.1 out of 10 | Clari Score 8.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | MiaRec Conversation Analytics | |
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Likelihood to Recommend | 7.8 (131 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 7.9 (6 ratings) | - (0 ratings) |
Usability | 8.4 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 5.7 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.7 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | MiaRec Conversation Analytics | |
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Likelihood to Recommend | 8x8, Inc.
| MiaRec
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Pros | 8x8, Inc.
| MiaRec
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Cons | 8x8, Inc.
| MiaRec
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Likelihood to Renew | 8x8, Inc.
| MiaRec No answers on this topic |
Usability | 8x8, Inc.
| MiaRec No answers on this topic |
Reliability and Availability | 8x8, Inc.
| MiaRec No answers on this topic |
Performance | 8x8, Inc.
| MiaRec No answers on this topic |
Support Rating | 8x8, Inc.
| MiaRec No answers on this topic |
In-Person Training | 8x8, Inc.
| MiaRec No answers on this topic |
Online Training | 8x8, Inc.
| MiaRec No answers on this topic |
Implementation Rating | 8x8, Inc.
| MiaRec No answers on this topic |
Alternatives Considered | 8x8, Inc.
| MiaRec No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc.
| MiaRec No answers on this topic |
Scalability | 8x8, Inc.
| MiaRec No answers on this topic |
Return on Investment | 8x8, Inc.
| MiaRec
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ScreenShots | MiaRec Conversation Analytics Screenshots |