What users are saying about
11 Ratings
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Score 7.1 out of 101
5 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

8x8 Contact Center

We have had nothing but positives when dealing with 8X8, our relationship was set up for success right from the get-go. We explained our specific needs and our sales team was able to cater to the needs we shared. While we did have a few bumps along the way, they remained a partner in making sure we received what we needed to be successful. Without getting into the "weeds" we were able to fine-tune our 8X8 experience to match the needs we had as a company, all while focusing on the needs of our associates. The communications were on point and our development, implementation, and now, support has been consistently stellar.
Michael Furman profile photo

Nextiva Call Center

Nextiva is well suited for monitoring day-to-day employee performance; it accurately tracks who's signed in and for how long; it shows how many breaks are taken (and the numerous reasons why); it shows how long users stay on "unavailable" and also gives weekly breakdowns to make sure employees are in line with company performance metrics.
No photo available

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
8.0
Nextiva Call Center
Agent dashboard
8x8 Contact Center
7.8
Nextiva Call Center
Validate callers
8x8 Contact Center
7.9
Nextiva Call Center
Outbound response
8x8 Contact Center
8.3
Nextiva Call Center
Call forwarding
8x8 Contact Center
7.9
Nextiva Call Center
Click-to-call (CTC)
8x8 Contact Center
8.0
Nextiva Call Center
Warm transfer
8x8 Contact Center
7.6
Nextiva Call Center
Predictive dialing
8x8 Contact Center
7.3
Nextiva Call Center
Interactive voice response
8x8 Contact Center
7.1
Nextiva Call Center
REST APIs
8x8 Contact Center
8.2
Nextiva Call Center
Call scripts
8x8 Contact Center
7.2
Nextiva Call Center
Call tracking
8x8 Contact Center
8.5
Nextiva Call Center
Multichannel integration
8x8 Contact Center
9.1
Nextiva Call Center
CRM software integration
8x8 Contact Center
8.5
Nextiva Call Center

Workforce Optimization (WFO)

8x8 Contact Center
8.0
Nextiva Call Center
Inbound call routing
8x8 Contact Center
8.8
Nextiva Call Center
Omnichannel inbound routing
8x8 Contact Center
7.9
Nextiva Call Center
Recording
8x8 Contact Center
8.4
Nextiva Call Center
Quality management
8x8 Contact Center
8.8
Nextiva Call Center
Call analytics
8x8 Contact Center
7.9
Nextiva Call Center
Historical reporting
8x8 Contact Center
7.8
Nextiva Call Center
Live reporting
8x8 Contact Center
9.0
Nextiva Call Center
Customer surveys
8x8 Contact Center
5.5
Nextiva Call Center

Pros

8x8 Contact Center

  • Agility of deployment
  • Mobility for users
  • Manageability
Danny Fuentes profile photo

Nextiva Call Center

  • Call recordings are crystal clear
  • Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
  • User tracking helps us accurately measure availability and overall weekly performance.
No photo available

Cons

8x8 Contact Center

  • For our business needs and workflow the Virtual Contact Center does not have sufficient deficiencies that warrant pointing out. We'd be nitpicking at that point.
Bryan Simms profile photo

Nextiva Call Center

  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
No photo available

Alternatives Considered

8x8 Contact Center

8x8 has a more modular pricing structure that worked better for our organization. While some users require full PBX and Contact Center, others didn't require all the bells and whistles. 8x8 allowed us to pick and choose the features we needed based on the need of our users.
Danny Fuentes profile photo

Nextiva Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
No photo available

Return on Investment

8x8 Contact Center

  • There are very few missed calls across 1/3 of our locations so we can safely state that customer service has improved across that group of locations.
  • Fewer missed calls leads to an increase in appointments scheduled which leads to more staff being booked and more revenue for the company.
Bryan Simms profile photo

Nextiva Call Center

  • Nextiva has increased our employee phone coverage and availability by 27%
No photo available

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nextiva Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison