What users are saying about
8x8 Contact Center
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119 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 119 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 3 reviews and ratings
Likelihood to Recommend
8x8 Contact Center
8x8 Contact Center is perfect for call center management and tracking. Being able to search for calls that were taken as well as quality reviewing. The flexibility of needing to change a queue or make instant adjustments as needed. The reporting is very easy and it can be downloaded into excel for sharing and analyzing.
Call Center Manager
AUS UrologyHospital & Health Care, 51-200 employees
Noble Systems
Noble is well suited for any size contact center doing inbound only, or fully blended environments. From appointment setting to collections, Noble has products to successfully accomplish the requirement. For organizations that are heavily focused on compliance, Noble's TCPA Lockdown product, Post and Real-Time Speech Analytics, and onboard evaluation tools are a must - all proprietary and fully integrated. For organizations interested in "doing more with less", Noble has multiple AI products that ensure success.
Director, Contact Center Technoloty
Money Mart FinancialFinancial Services, 51-200 employees
Feature Rating Comparison
Contact Center Software
8x8 Contact Center
7.5
Noble Systems
9.0
Agent dashboard
8x8 Contact Center
7.7
Noble Systems
9.1
Validate callers
8x8 Contact Center
8.1
Noble Systems
9.1
Outbound response
8x8 Contact Center
7.6
Noble Systems
8.2
Call forwarding
8x8 Contact Center
8.3
Noble Systems
9.1
Click-to-call (CTC)
8x8 Contact Center
7.1
Noble Systems
9.1
Warm transfer
8x8 Contact Center
8.2
Noble Systems
9.1
Predictive dialing
8x8 Contact Center
7.1
Noble Systems
9.1
Interactive voice response
8x8 Contact Center
8.4
Noble Systems
9.1
REST APIs
8x8 Contact Center
5.8
Noble Systems
9.1
Call scripts
8x8 Contact Center
8.2
Noble Systems
9.1
Call tracking
8x8 Contact Center
7.8
Noble Systems
9.1
Multichannel integration
8x8 Contact Center
6.7
Noble Systems
9.1
CRM software integration
8x8 Contact Center
6.1
Noble Systems
9.1
Workforce Optimization (WFO)
8x8 Contact Center
8.1
Noble Systems
9.1
Inbound call routing
8x8 Contact Center
8.5
Noble Systems
9.1
Omnichannel inbound routing
8x8 Contact Center
7.9
Noble Systems
9.1
Recording
8x8 Contact Center
8.3
Noble Systems
9.1
Quality management
8x8 Contact Center
7.7
Noble Systems
9.1
Call analytics
8x8 Contact Center
8.1
Noble Systems
9.1
Historical reporting
8x8 Contact Center
7.2
Noble Systems
9.1
Live reporting
8x8 Contact Center
9.0
Noble Systems
9.1
Customer surveys
8x8 Contact Center
7.9
Noble Systems
9.1
Customer interaction analytics
8x8 Contact Center
—
Noble Systems
9.1
Pros
8x8 Contact Center
- Cleaner workspace with organization and efficiency at the forefront of our associates day.
- Better reporting, making the process of coaching and developing agents easier task for our front line leadership team members.
- Quality metrics have allowed for us to identify areas of concern when it comes to training, thus allowing us to proactively adjust our new hire training as well as our soft skill modules we use as part of our on-going training program.
Vice President of Customer Support
Age or Learning - ABCmouseE-Learning, 501-1000 employees
Noble Systems
- Local control: the Noble Maestro platform, once you learn it, enables you to control your call center right from your desk. You can add, delete, and skill users, you can build all of your IVR flows and change them as necessary (like for holiday closures, etc)
- User interface design: I built the pop-up windows for each queue, and was able to design them to contain quick reference information for how to handle calls, and build an order number capture module from the IVR to the agent. In other words, I could prompt the customer to punch in their order number, then display it to the agent.
- Technical support - their support group was easy to reach and easy to work with.
Director of Customer Service
Lifetime BrandsConsumer Goods, 51-200 employees
Cons
8x8 Contact Center
- The initial live support person can sometimes be difficult to communicate with. However, they will take down your key problems and escalate it to the right person to deal with your issues.
- Better online chat support. The online chat seems to be limited to a bot to direct to their FAQ or to assist in opening a ticket only. The ability to schedule a chat online instead of calls would help.
Attorney
Law Office of Chris T. Nguyen, APCLaw Practice, 1-10 employees
Noble Systems
- Selfishly, I would love for Noble to provide their own instance of gateways for SMS and Email. This is one area where additional vendors are required, to serve as the gateway to launch texts and emails. This opens opportunities for breaks that require additional resources to trace the root of the issue.
- Some of Noble product offerings require extensive start-to-finish resources. While there is not much room for improvement, end-user should know some products require much more upfront work than others. Prerequisite courses and questionnaires are almost always required, along with on-site training. It should be made very clear, Noble has these requirements to absolutely ensure end-user are proficient in taking full advantage of the product, once released to Support.
- Post-Upgrade testing is time-consuming, especially if the number of products utilized is extensive. While Noble deploys most all upgrades to a DEV environment and engages multiple resources when deploying to PROD, ensuring all products don't resort to "Default" isn't 100%. End-User is required to complete significant testing, too, but there are opportunities for misses, that may result in production impact. Upgrades, with testing, could take 4-6 hours.
Director, Contact Center Technoloty
Money Mart FinancialFinancial Services, 51-200 employees
Usability
8x8 Contact Center
8x8 Contact Center 8.0
Based on 16 answers
It works like a phone on your computer, on your desk phone with a lot more options on the desk phone. It has very high-quality voice and sound. It supports direct text and allows a lot of versatility in the application so you can take it with you anywhere you go and turn it off or on as your needs change.
Principal
Chris Bugg Insuance AgencyInsurance, 1-10 employees
Noble Systems
No score
No answers yet
No answers on this topic
Support Rating
8x8 Contact Center
8x8 Contact Center 7.0
Based on 50 answers
The agents took ownership and solved the problem. Restating and clarifying everything I said kept 8x8 from getting a "10" here. Despite the agents restating and clarifying too much, the senior technicians know what they are doing! They kept digging and digging until they found the problem, fixed it, and (most importantly) tested it before ending the call. This is not consistent with call center industry standards as most agents with other firms "fix" a problem and hang up. We don't learn how bad the "fix" was until later.

Verified User
General Manager in Corporate
Health, Wellness and Fitness Company, 1-10 employeesNoble Systems
Noble Systems 9.1
Based on 1 answer
We utilize Noble's Enterprise Support, offering us 24/7 access. Additionally, with Enterprise Support we engage with Level II Support Technicians and no-hassle escalation. With Enterprise Support, we also have a dedicated Account Manager who conducts weekly/bi-weekly support calls to discuss open tickets and upgrade opportunities. With Enterprise Support, we have the ability to select our window for upgrades, to include weekends.
Director, Contact Center Technoloty
Money Mart FinancialFinancial Services, 51-200 employees
Alternatives Considered
8x8 Contact Center
8x8 came out on top in each of the 30 criteria on our evaluation scorecard except for the cost and length of storage of recording recordings. The other products offer free recording, while 8x8 charges $21 per user per month and only retains recordings for 10 days.
Sr. Contracts Manager
Fortna Inc.Logistics & Supply Chain, 201-500 employees
Noble Systems
Noble offered a lot of functions for the lowest price. The QA component alone was a big selling point, along with the PCI compliance of their remote server locations. CCX was premise-based and was bulletproof. It never went down, its UI never had problems, and we never dropped calls because of it. Verint is a better QA program and has many more bells and whistles, but is very expensive compared to Noble.
Director of Customer Service
Lifetime BrandsConsumer Goods, 51-200 employees
Return on Investment
8x8 Contact Center
- The negative impact is that when a phone or other device stops working, we are simply out a phone and have to order a new one.
- A negative impact is how short the phone warranty is.
- A positive impact is the new "rent-a-phone" feature, which allows for a monthly rental rather than the full purchase of the phones.
Office Manager
Blanchard & Thomas, LLPLaw Practice, 1-10 employees
Noble Systems
- Positive: it gave us a cloud-based call center with recorded calls and a QA platform, which was a great step up from what we had
- Positive: it allowed for flexibility when we needed to expand to an outsourced location for the holidays.
- Negative: the pricing equation was difficult to understand, and the sales rep, although knowledgeable, was not very transparent and we had several surprises in pricing after signing our agreement. There was a point right after signing the contract with them that the CFO and I sought to back out due to this.
- Negative: the call center did not run smoothly. I spent approximately 20% of my time for almost 2 years troubleshooting problems with the system and managing fixes. There was always somebody in the call center with a "noble issue".
Director of Customer Service
Lifetime BrandsConsumer Goods, 51-200 employees
Pricing Details
8x8 Contact Center
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Noble Systems
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No