What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
239 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
71 Ratings

8x8 Contact Center

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
239 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Ooma Office

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
71 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Feature Set Ratings

    Contact Center Software

    7.5

    8x8 Contact Center

    75%

    Ooma Office

    Feature Set Not Supported
    N/A
    8x8 Contact Center ranks higher in 13/13 features

    Agent dashboard

    8.0
    80%
    91 Ratings
    N/A
    0 Ratings

    Validate callers

    7.0
    70%
    82 Ratings
    N/A
    0 Ratings

    Outbound response

    8.4
    84%
    77 Ratings
    N/A
    0 Ratings

    Call forwarding

    7.7
    77%
    97 Ratings
    N/A
    0 Ratings

    Click-to-call (CTC)

    6.6
    66%
    58 Ratings
    N/A
    0 Ratings

    Warm transfer

    8.3
    83%
    92 Ratings
    N/A
    0 Ratings

    Predictive dialing

    6.6
    66%
    43 Ratings
    N/A
    0 Ratings

    Interactive voice response

    7.5
    75%
    57 Ratings
    N/A
    0 Ratings

    REST APIs

    8.2
    82%
    35 Ratings
    N/A
    0 Ratings

    Call scripts

    7.6
    76%
    51 Ratings
    N/A
    0 Ratings

    Call tracking

    6.9
    69%
    88 Ratings
    N/A
    0 Ratings

    Multichannel integration

    8.3
    83%
    52 Ratings
    N/A
    0 Ratings

    CRM software integration

    6.0
    60%
    47 Ratings
    N/A
    0 Ratings

    Workforce Optimization (WFO)

    8.2

    8x8 Contact Center

    82%

    Ooma Office

    Feature Set Not Supported
    N/A
    8x8 Contact Center ranks higher in 8/8 features

    Inbound call routing

    8.6
    86%
    85 Ratings
    N/A
    0 Ratings

    Omnichannel inbound routing

    9.0
    90%
    48 Ratings
    N/A
    0 Ratings

    Recording

    8.1
    81%
    83 Ratings
    N/A
    0 Ratings

    Quality management

    7.3
    73%
    81 Ratings
    N/A
    0 Ratings

    Call analytics

    7.8
    78%
    84 Ratings
    N/A
    0 Ratings

    Historical reporting

    8.2
    82%
    78 Ratings
    N/A
    0 Ratings

    Live reporting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Customer surveys

    7.6
    76%
    42 Ratings
    N/A
    0 Ratings

    Cloud PBX

    8x8 Contact Center

    Feature Set Not Supported
    N/A
    8.4

    Ooma Office

    84%
    Ooma Office ranks higher in 3/3 features

    Hosted PBX

    N/A
    0 Ratings
    8.5
    85%
    25 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    8.4
    84%
    31 Ratings

    Directory of employee names

    N/A
    0 Ratings
    8.4
    84%
    41 Ratings

    Call Management

    8x8 Contact Center

    Feature Set Not Supported
    N/A
    9.0

    Ooma Office

    90%
    Ooma Office ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    9.4
    94%
    57 Ratings

    Call recording

    N/A
    0 Ratings
    8.4
    84%
    44 Ratings

    Call park

    N/A
    0 Ratings
    8.3
    83%
    40 Ratings

    Call screening

    N/A
    0 Ratings
    9.0
    90%
    50 Ratings

    Message alerts

    N/A
    0 Ratings
    9.8
    98%
    56 Ratings

    VoIP system collaboration

    8x8 Contact Center

    Feature Set Not Supported
    N/A
    9.4

    Ooma Office

    94%
    Ooma Office ranks higher in 1/1 features

    Audio conferencing

    N/A
    0 Ratings
    9.4
    94%
    43 Ratings

    Mobile apps

    8x8 Contact Center

    Feature Set Not Supported
    N/A
    8.9

    Ooma Office

    89%
    Ooma Office ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    9.0
    90%
    52 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.9
    89%
    39 Ratings

    Attribute Ratings

    • 8x8 Contact Center is rated higher in 3 areas: Likelihood to Renew, Usability, Implementation Rating
    • Ooma Office is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.9

    8x8 Contact Center

    79%
    106 Ratings
    9.0

    Ooma Office

    90%
    68 Ratings

    Likelihood to Renew

    8.4

    8x8 Contact Center

    84%
    5 Ratings
    8.0

    Ooma Office

    80%
    1 Rating

    Usability

    8.5

    8x8 Contact Center

    85%
    18 Ratings
    8.2

    Ooma Office

    82%
    8 Ratings

    Availability

    9.1

    8x8 Contact Center

    91%
    2 Ratings

    Ooma Office

    N/A
    0 Ratings

    Performance

    9.1

    8x8 Contact Center

    91%
    2 Ratings

    Ooma Office

    N/A
    0 Ratings

    Support Rating

    6.3

    8x8 Contact Center

    63%
    75 Ratings
    8.6

    Ooma Office

    86%
    31 Ratings

    In-Person Training

    9.1

    8x8 Contact Center

    91%
    1 Rating

    Ooma Office

    N/A
    0 Ratings

    Implementation Rating

    9.1

    8x8 Contact Center

    91%
    3 Ratings
    8.0

    Ooma Office

    80%
    1 Rating

    Configurability

    9.1

    8x8 Contact Center

    91%
    2 Ratings

    Ooma Office

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    7.3

    8x8 Contact Center

    73%
    1 Rating

    Ooma Office

    N/A
    0 Ratings

    Ease of integration

    8.6

    8x8 Contact Center

    86%
    2 Ratings

    Ooma Office

    N/A
    0 Ratings

    Product Scalability

    9.1

    8x8 Contact Center

    91%
    2 Ratings

    Ooma Office

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8, Inc.

    8x8 Contact Center has made my Care Center run much more efficiently. It is a move that I wish we had made many years ago. There have not been any days that we have had a disruption in service and the quality of the calls are always perfect.
    Read full review

    Ooma, Inc.

    We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
    Read full review

    Pros

    8x8, Inc.

    • Tracks all inbound and outbound calls from our organization.
    • Gives us the ability to record and review calls.
    • Gives the user the ability to receive phone call either via computer, cell phone, or polycom phone when in-house - all received from the same static number/extension.
    Read full review

    Ooma, Inc.

    • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
    • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
    • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
    • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
    Read full review

    Cons

    8x8, Inc.

    • Post-sale support through the online ticket system is painfully slow.
    • It's hard to get in contact with people for license help and understanding why phone numbers are not properly distributed in your account. i.e. Our account has 48 free local numbers and we had to purchase 120 additional numbers. But for some reason only 25 of the 48 free numbers are being utilized, and there's no good way in the Admin UI to see which numbers are which, or reallocate paid numbers into those 'free' slots.
    • The system has bugs which pop up from time to time such as when a user uses the 'Do Not Disturb' option in their app or on their phone - it does not always turn off on the back-end of the system, even though the phone or app shows the user as available. This causes inbound phone calls to be routed directly to Voicemail, and the only notice the user has is when someone reaches out by other means to say "Why is your phone going directly to voicemail?" - which initiates a service ticket for IT who cannot see this in the admin center. And unless 'flipping' DND on then off again fixes it, it requires a ticket with 8x8 which is, as mentioned before, slow.
    Read full review

    Ooma, Inc.

    • Cell phone app could be a little easier to use.
    • Ooma Desktop needs some tweaking to make it more user friendly.
    • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
    Read full review

    Pricing Details

    8x8 Contact Center

    Starting Price

    Editions & Modules

    8x8 Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      View Pricing

      Ooma Office

      Starting Price

      $0

      Editions & Modules

      Ooma Office editions and modules pricing
      EditionModules
      Base Price$19.951
      Pro$24.952
      User Extension$19.953
      Local Phone Number$9.954
      Toll Free Number$9.955
      Conference BridgeFree6
      Ring GroupsFree7
      Virtual ReceptionistFree8
      Number PortingFree9
      Toll Free Calling Plan$15.0010
      Expansion Base Station$99.9911
      Ooma DP1 Desk Phone$89.9912
      Ooma Linx$49.9913
      Ooma Wireless Adapter$49.9914
      Yealink IP Phones$99.9915
      Yealink Conference IP Phones$399.9916
      Cisco IP Phones$109.9917

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional $19.95

      Additional Details

      Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

      Likelihood to Renew

      8x8, Inc.

      I really love using this product it has made my job easier to preform my daily tasks. As a customer service agent and claims support agent its awesome
      Read full review

      Ooma, Inc.

      We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus.
      Read full review

      Usability

      8x8, Inc.

      The system is flexible, adaptable and easy to use and research. Once again the reporting is fantastic and gives up the information we need to be successful and even make changes or tweaks. The 8x8 Contact Center team is there to assist with questions when needed or to help get through an issue. Charlie Knutson is the best!!
      Read full review

      Ooma, Inc.

      Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
      Read full review

      Reliability and Availability

      8x8, Inc.

      The only issue I have ran across was on getting the updated new version
      Read full review

      Ooma, Inc.

      No answers on this topic

      Performance

      8x8, Inc.

      Yes everything loads quickly and its ready for use
      Read full review

      Ooma, Inc.

      No answers on this topic

      Support Rating

      8x8, Inc.

      The initial live support person seems to be just collecting information and is outsourced. Sometimes it is difficult to communicate with them, but going through this process gets me to the right person and having my support ticket opened in order. It's usually very smooth thereafter.
      Read full review

      Ooma, Inc.

      Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
      Read full review

      In-Person Training

      8x8, Inc.

      Detailed training and good quality to provide our customers to achieve their needs and to give the best we can as far as information and technology and the best service we can to have the customers be satisfied with the technology and the best quality to get the best answers to their doubts.
      Read full review

      Ooma, Inc.

      No answers on this topic

      Online Training

      8x8, Inc.

      its was with the best quality and the best performance we could have as far as detailed information for us to get the best training on how to get used of 8*8 and provide the best quality and technology to provide to our customers when they need and made us fell comforatble in how to use it
      Read full review

      Ooma, Inc.

      No answers on this topic

      Implementation Rating

      8x8, Inc.

      It was extremely easy
      Read full review

      Ooma, Inc.

      Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support.
      Read full review

      Alternatives Considered

      8x8, Inc.

      Vonage was priced right on the install but escalated as the year went on and by the end of the second year, they had lost the edge they had over many other companies and forced a change by me. We had to work with a single account manager and that was hard when things went wrong on the system. The downtime was minimal with them also.
      Read full review

      Ooma, Inc.

      We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
      Read full review

      Contract Terms and Pricing Model

      8x8, Inc.

      It is pretty much "Par for the course" with the options out there with other vendors.
      Read full review

      Ooma, Inc.

      No answers on this topic

      Scalability

      8x8, Inc.

      It was implemented across the board in the company and has worked perfectly
      Read full review

      Ooma, Inc.

      No answers on this topic

      Return on Investment

      8x8, Inc.

      • The ROI for us is measured more within the CSAT and NPS score increase we have seen thus far, both scores have gone up significantly since we have streamlined our process with 8X8.
      • We are now focusing our attention on retention with the hopes of seeing a second wave of ROI with 8X8.
      Read full review

      Ooma, Inc.

      • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
      • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
      Read full review

      Screenshots

      Add comparison