What users are saying about
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Top Rated
150 Ratings
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46 Ratings

8x8 Contact Center

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Top Rated
150 Ratings
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Score 7.3 out of 100

Ooma Office

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46 Ratings
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Score 9.4 out of 100

Likelihood to Recommend

8x8 Contact Center

Any business environment where you have remote workers, 8x8 is very well suited for that situation. Large call center operations are also well suited for 8x8 usage. The capabilities of 8x8 Contact Center allow for training (two party call listening). Additionally, the administration of 8x8 is relatively intuitive, and doesn't take a huge amount of time to set up new users.
Gary Savage | TrustRadius Reviewer

Ooma Office

We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular).
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
6.8
Ooma Office
Agent dashboard
8x8 Contact Center
6.9
Ooma Office
Validate callers
8x8 Contact Center
6.6
Ooma Office
Outbound response
8x8 Contact Center
7.0
Ooma Office
Call forwarding
8x8 Contact Center
7.3
Ooma Office
Click-to-call (CTC)
8x8 Contact Center
6.1
Ooma Office
Warm transfer
8x8 Contact Center
7.0
Ooma Office
Predictive dialing
8x8 Contact Center
7.1
Ooma Office
Interactive voice response
8x8 Contact Center
7.3
Ooma Office
REST APIs
8x8 Contact Center
6.1
Ooma Office
Call scripts
8x8 Contact Center
6.9
Ooma Office
Call tracking
8x8 Contact Center
6.6
Ooma Office
Multichannel integration
8x8 Contact Center
7.4
Ooma Office
CRM software integration
8x8 Contact Center
6.7
Ooma Office

Workforce Optimization (WFO)

8x8 Contact Center
7.5
Ooma Office
Inbound call routing
8x8 Contact Center
7.6
Ooma Office
Omnichannel inbound routing
8x8 Contact Center
8.8
Ooma Office
Recording
8x8 Contact Center
7.2
Ooma Office
Quality management
8x8 Contact Center
6.7
Ooma Office
Call analytics
8x8 Contact Center
6.8
Ooma Office
Historical reporting
8x8 Contact Center
6.5
Ooma Office
Live reporting
8x8 Contact Center
9.0
Ooma Office
Customer surveys
8x8 Contact Center
7.4
Ooma Office

Cloud PBX

8x8 Contact Center
Ooma Office
8.6
Hosted PBX
8x8 Contact Center
Ooma Office
8.7
Multi-level Interactive Voice Response (IVR)
8x8 Contact Center
Ooma Office
8.7
Directory of employee names
8x8 Contact Center
Ooma Office
8.5

Call Management

8x8 Contact Center
Ooma Office
9.8
Answering rules
8x8 Contact Center
Ooma Office
9.8
Call recording
8x8 Contact Center
Ooma Office
9.8
Call park
8x8 Contact Center
Ooma Office
9.9
Call screening
8x8 Contact Center
Ooma Office
9.7
Message alerts
8x8 Contact Center
Ooma Office
9.9

VoIP system collaboration

8x8 Contact Center
Ooma Office
9.8
Audio conferencing
8x8 Contact Center
Ooma Office
9.8

Mobile apps

8x8 Contact Center
Ooma Office
9.1
Mobile app for iOS
8x8 Contact Center
Ooma Office
9.2
Mobile app for Android
8x8 Contact Center
Ooma Office
9.0

Pros

8x8 Contact Center

  • 8x8 supports multiple platforms which made it easy to implement across our organization, with both physical and virtual phones for all employees.
  • 8x8 offers an easy to learn administration system, which is fairly robust and offers as much or as little customization as you may need for your business.
  • 8x8 comes with great onboarding support.
Anonymous | TrustRadius Reviewer

Ooma Office

  • Ease of IVR customization: Allows my business to adapt quickly to an ever-changing business economy
  • Plug and Play application: I was up and running within minutes of opening the box with the equipment in it!
  • Find Me, Follow Me for remote access: No matter where I go, I can bring the office with me.
  • Simple, Straightforward Billing: I recognized savings from day 1; my monthly invoice stays the same every month!
Wendy White | TrustRadius Reviewer

Cons

8x8 Contact Center

  • The initial live support person can sometimes be difficult to communicate with. However, they will take down your key problems and escalate it to the right person to deal with your issues.
  • Better online chat support. The online chat seems to be limited to a bot to direct to their FAQ or to assist in opening a ticket only. The ability to schedule a chat online instead of calls would help.
Chris Nguyen | TrustRadius Reviewer

Ooma Office

  • Cell phone app could be a little easier to use.
  • Ooma Desktop needs some tweaking to make it more user friendly.
  • I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension.
Anonymous | TrustRadius Reviewer

Usability

8x8 Contact Center

8x8 Contact Center 8.0
Based on 16 answers
The system is flexible, adaptable and easy to use and research. Once again the reporting is fantastic and gives up the information we need to be successful and even make changes or tweaks. The 8x8 Contact Center team is there to assist with questions when needed or to help get through an issue. Charlie Knutson is the best!!
Kelly Disera | TrustRadius Reviewer

Ooma Office

Ooma Office 8.4
Based on 7 answers
Their usability is a perfect fit for a small business. We can offer the same features a large company offer their customer at a much more affordable price. The ease of use of the system make it quick to set up and train staff with little time required.
Tom Von Braunsberg | TrustRadius Reviewer

Support Rating

8x8 Contact Center

8x8 Contact Center 7.0
Based on 69 answers
The agents took ownership and solved the problem. Restating and clarifying everything I said kept 8x8 from getting a "10" here. Despite the agents restating and clarifying too much, the senior technicians know what they are doing! They kept digging and digging until they found the problem, fixed it, and (most importantly) tested it before ending the call. This is not consistent with call center industry standards as most agents with other firms "fix" a problem and hang up. We don't learn how bad the "fix" was until later.
Anonymous | TrustRadius Reviewer

Ooma Office

Ooma Office 9.7
Based on 30 answers
Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute.
The Post Hole Co | TrustRadius Reviewer

Alternatives Considered

8x8 Contact Center

Vonage was priced right on the install but escalated as the year went on and by the end of the second year, they had lost the edge they had over many other companies and forced a change by me. We had to work with a single account manager and that was hard when things went wrong on the system. The downtime was minimal with them also.
Chris Bugg | TrustRadius Reviewer

Ooma Office

We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit well for our small business.
Hillary Louarti | TrustRadius Reviewer

Return on Investment

8x8 Contact Center

  • The ROI for us is measured more within the CSAT and NPS score increase we have seen thus far, both scores have gone up significantly since we have streamlined our process with 8X8.
  • We are now focusing our attention on retention with the hopes of seeing a second wave of ROI with 8X8.
Michael Furman | TrustRadius Reviewer

Ooma Office

  • System made it one-stop shopping for fax lines and phones numbers and equipment which was convenient.
  • It was a shock to see that $39.98 of service manages to result in about $18 of additional “fees” every month. Makes the service significantly less of a bargain than is advertised.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 Contact Center Editions & Modules

Additional Pricing Details

Ooma Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$19.95*

* per user/month

Ooma Office Editions & Modules

Edition
Base Price$19.951
Pro$24.951
User Extension$19.951
Local Phone Number$9.951
Toll Free Number$9.951
Conference BridgeFree
Ring GroupsFree
Virtual ReceptionistFree
Number PortingFree
Toll Free Calling Plan$15.003
Expansion Base Station$99.993
Ooma DP1 Desk Phone$89.993
Ooma Linx$49.993
Ooma Wireless Adapter$49.993
Yealink IP Phones$99.993
Yealink Conference IP Phones$399.993
Cisco IP Phones$109.993
  1. per month
  2. per month
Additional Pricing Details
Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

Rating Summary

Likelihood to Recommend

8x8 Contact Center
7.3
Ooma Office
9.5

Usability

8x8 Contact Center
8.0
Ooma Office
8.4

Support Rating

8x8 Contact Center
7.0
Ooma Office
9.7

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