What users are saying about
17 Ratings
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Score 7.5 out of 101
6 Ratings
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Score 6 out of 101

Likelihood to Recommend

8x8 Contact Center

We have had nothing but positives when dealing with 8X8, our relationship was set up for success right from the get-go. We explained our specific needs and our sales team was able to cater to the needs we shared. While we did have a few bumps along the way, they remained a partner in making sure we received what we needed to be successful. Without getting into the "weeds" we were able to fine-tune our 8X8 experience to match the needs we had as a company, all while focusing on the needs of our associates. The communications were on point and our development, implementation, and now, support has been consistently stellar.
Michael Furman profile photo

Oracle Contact On Demand

Medium to large companies with multiple departments (i.e. Sales, Marketing, Call Center, etc.)
No photo available

Feature Rating Comparison

Contact Center Software

8x8 Contact Center
7.8
Oracle Contact On Demand
Agent dashboard
8x8 Contact Center
7.5
Oracle Contact On Demand
Validate callers
8x8 Contact Center
7.6
Oracle Contact On Demand
Outbound response
8x8 Contact Center
7.7
Oracle Contact On Demand
Call forwarding
8x8 Contact Center
7.6
Oracle Contact On Demand
Click-to-call (CTC)
8x8 Contact Center
7.7
Oracle Contact On Demand
Warm transfer
8x8 Contact Center
7.6
Oracle Contact On Demand
Predictive dialing
8x8 Contact Center
7.0
Oracle Contact On Demand
Interactive voice response
8x8 Contact Center
7.1
Oracle Contact On Demand
REST APIs
8x8 Contact Center
8.2
Oracle Contact On Demand
Call scripts
8x8 Contact Center
7.2
Oracle Contact On Demand
Call tracking
8x8 Contact Center
8.5
Oracle Contact On Demand
Multichannel integration
8x8 Contact Center
9.1
Oracle Contact On Demand
CRM software integration
8x8 Contact Center
8.5
Oracle Contact On Demand

Workforce Optimization (WFO)

8x8 Contact Center
7.9
Oracle Contact On Demand
Inbound call routing
8x8 Contact Center
8.5
Oracle Contact On Demand
Omnichannel inbound routing
8x8 Contact Center
7.7
Oracle Contact On Demand
Recording
8x8 Contact Center
8.2
Oracle Contact On Demand
Quality management
8x8 Contact Center
8.5
Oracle Contact On Demand
Call analytics
8x8 Contact Center
7.8
Oracle Contact On Demand
Historical reporting
8x8 Contact Center
7.8
Oracle Contact On Demand
Live reporting
8x8 Contact Center
9.0
Oracle Contact On Demand
Customer surveys
8x8 Contact Center
5.5
Oracle Contact On Demand

Pros

8x8 Contact Center

  • Agility of deployment
  • Mobility for users
  • Manageability
Danny Fuentes profile photo

Oracle Contact On Demand

  • Helps with finding the right answers quickly
  • We are able to see how satisfied our customers are
  • Solution library is helpful
No photo available

Cons

8x8 Contact Center

  • IVR Script Editing Across multiple Tenants
No photo available

Oracle Contact On Demand

  • It could be more intuitive
  • Font and colors are monotonous
  • Not clear for beginner users
No photo available

Usability

8x8 Contact Center

8x8 Contact Center 8.2
Based on 1 answer
We have no issues.
MIKE BARBARO profile photo

Oracle Contact On Demand

No score
No answers yet
No answers on this topic

Support

8x8 Contact Center

8x8 Contact Center 2.7
Based on 1 answer
They're slow to react -- sometimes we cannot get people to help with system failure.
MIKE BARBARO profile photo

Oracle Contact On Demand

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Contact Center

8x8 is much better than our previous vendor.
MIKE BARBARO profile photo

Oracle Contact On Demand

No answers on this topic

Return on Investment

8x8 Contact Center

  • In 2008 8x8 was implemented as a Quick Fix to a Telephony / Call Center Solution, 8x8-VO/VCC Provided a Positive ROI because of the following reasons
  • Implementation turn around
  • Cost effective
  • Met all requirements
  • Today 2019 we are using it across 4 Business Lines which includes 10 VO Auto Attendants and 15 VCC Call Center IVRs
No photo available

Oracle Contact On Demand

  • Concise reports
  • Clear commnication
  • Priorities are clear
No photo available

Pricing Details

8x8 Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Contact On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Add comparison